Recent content by Keystone HDC

Hello Iris, I totally agree. The service should be automatic but I have seen many cases when it’s not even a consideration. Being able to read your guests and using common sense is something else I have seen some owners struggle with. I respect those on this forum who are willing to discuss...

That is a totally fair observation. It has been many years since I worked both the B&B and hotel and to be honest, I didn’t really know what I was doing. It has been in the last 2 decades plus that I have been experiencing and sharing what other property professionals make work and I am looking...

I have actually operated both a B&B and a small hotel. This was part of my motivation to share information with independent operators.

Thanks for the feedback, I appreciate the fact that you are all passionate about the business. The last thing I intended was to offend anyone and yes I spend much of my time dealing with independent hotels (not chain) but over the last 2 ½ decades I have stayed in and worked with 100’s of Bed &...

It has been my experience that the essence of being a great host is showing your guests you care and that they are your number one concern. Basic service should be an automatic so the way to improve ratings id to WOW them. Here are some ways that I have seen work. Be and hire staff that can...

If done correctly running a Bed &Breakfast can be very rewarding. We are a company that consults independent hotels and bed & breakfasts and if you are serious about opening your own B & B, we have just produced a course to get you started with all the basics. This is not a sales pitch but if...