Samster, this was very helpful. We have notebooks started with info in clear plastic sleeves, too...so I think we are heading in a good direction.
I have started and erased and started and erased a little "A Note From Your Innkeepers" letter (welcome letter) and at present have a blank slate...
While traveling this last Fall we found that some B&B's had WELCOME notebooks in the the guest rooms and some did not. Do you have them in your rooms? Do you like them? What do you have in your notebooks? Anyone willing to share a sample of their welcome letter in the notebook?
THX!