7 ways to combat a negative review

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10/07/2008

 7 ways to combat a negative review.

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Alibi Ike's picture
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08/08/2010

Moving topic back where it belongs.

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10/07/2008

 What I appreciate is visiting innmates and then shake my head "How in the world!" I do not understand people's perception, at all.  When I am there and see what the person had reviewed it is absurdity upon absurdity! You wonder, were they even at this inn?

Madeleine's picture
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09/29/2011

Right now we have innkeepers in the house. (There should be an acronym for that!) They had a review that said the guest thought they should have been given freshly-baked pastries, muffins, breads along with the hot entree, granola, yogurt, cereal and fresh fruit.

Then the guest stated, 'Overall, for $85 for the family it was a good deal.'

I almost fell out of my chair. They got all of that plus a room for a family for $85? And they thought they had a complaint? They would have spent more for the breakfast alone had they had to eat at a diner.

There is just no accounting for what people think is fair as far as pricing goes and what amenities should be included in that.

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Madeleine wrote:

Right now we have innkeepers in the house. (There should be an acronym for that!) 

There is:  "PITA"

Oops did I just type that out loud? None from THIS forum of course, those "other" innkeepers.

Highlands John's picture
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04/16/2010

It never ceases to amaze me how many businesses around here have not cottoned on to the last point. It's so important to encourage those that will give you a good review to leave one, firstly it buries bad reviews quickly and secondly people are more likely to ignore a couple of bad reviews among 50 good ones than two bad reviews among 5.

But then I'm preaching to the converted here, aren't I ?

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egoodell's picture
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 I thought offering something for free to get someone to recant a bad review was not allowed?

RIki

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Breakfast Diva's picture
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05/26/2009

egoodell wrote:

 I thought offering something for free to get someone to recant a bad review was not allowed?

RIki

I don't think offering to make things right with the guest is forbidden. It's offering them an incentive to write the review in the first place that's not allowed.

Arks's picture
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05/22/2010

egoodell wrote:

 I thought offering something for free to get someone to recant a bad review was not allowed?

As I read it, it's not saying they would recant the bad review. It said they would let the owner fix the problem.

"Let the customer know there’s a discount, free product, or something extra in it for them if they allow you to rectify the problem."

Certainly, recanting the bad review would be appreciated, but the article doesn't come and and say it would be a quid pro quo, so it may be OK.

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