We got it for $99

7 replies [Last post]
JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

Guest calls from the road, they have stayed here before.  She asks if we have a room, we do.  How much, I tell her $120+tax.  She said well last time we got it for $99.  (Thanks to my guestall software I type in her surname and find the $121 she paid after tax).  I said, well actually you paid $121 after tax.  NO, she says, it was $99.  Well the discount made the room $110 plus tax was $121.

Anyway, they booked it and I gave them 10% off repeat guest discount.  Then they wanted to check in soon, I said, it is 10am my other guests literally just walked out the door.

DOH!

__________________

"What the country needs is dirtier fingernails and cleaner minds." Will Rogers

 

Offline
Joined:
05/30/2008

Maybe those kinds of guests are hoping that the little innkeeper doesn't have computer records?  haha!  Isn't that the great thing about being able to look that up?  I would never expect the same rate, but if I was a really good repeat guest, I might like a little discount

Bree...the lady from 1998 is like my dh...he probably would have that paper receipt...somewhere!

__________________

People don't notice whether it's winter or summer when they're happy.
~ Anton Chekhov

 

Morticia's picture
Offline
Joined:
05/22/2008

Samster wrote:

Maybe those kinds of guests are hoping that the little innkeeper doesn't have computer records?  haha!  Isn't that the great thing about being able to look that up?  I would never expect the same rate, but if I was a really good repeat guest, I might like a little discount

Bree...the lady from 1998 is like my dh...he probably would have that paper receipt...somewhere!

What got me was I assumed the receipt had the name of the place, too. And it wasn't my place! And where did she get the phone number? She described the other inn to a 't'. Even told me who owned it.

__________________

Most people die of a sort of creeping common sense, and discover when it is too late that the only things one never regrets are one's mistakes. - Oscar Wilde

 

Offline
Joined:
06/24/2008

Yes, I think some live in the 'Twilight Zone' or should I say Time Warped! Had this happen a couple of years ago who had stayed with us 2-3 times before.  Our rate had gone up 20% as did all other worthwhile places here. 

"Gee the last time I stayed (4 years ago) it was $... Well, I'll call you back...BTW do you take pets, I may need to bring my dog."  Well we don't - which he knows, so no call back.  Haven't heard from the cheapscape since.

 

Morticia's picture
Offline
Joined:
05/22/2008

OOOOOOOOO slow burn. I had one person call and say the last time she stayed the room was $85. Not only are the rooms substantially more than that now, she hadn't even stayed here, she'd stayed at another B&B, which she informed me of when I gave her directions for how to get here, 'No, you're on the other side of the street.' (Well, actually, I'm not.)

Offline
Joined:
05/22/2008

DUH...and your costs certainly don't go up over the years do they???  Please explain that as your costs rise, so do the rates...just like everything else..Sad

Morticia's picture
Offline
Joined:
05/22/2008

catlady wrote:

DUH...and your costs certainly don't go up over the years do they???  Please explain that as your costs rise, so do the rates...just like everything else..Sad

She was so funny, tho, 'I'm holding the receipt right here in my hand and it says '$85'.' I had to ask if it was dated? 'Oh, yes, 1998. We remember it very well.'

Offline
Joined:
05/22/2008

Oh my gosh... 10 years old...what does she think this is..the Twilight Zone???? Give me a break. I would not have even given her a repeat customer...she wasn't one of your repeats.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.