Does your intro to your B&B include time of checkout?

11 replies [Last post]
Offline
Joined:
06/24/2008
No
70% (14 votes)
Yes
20% (4 votes)
Only sometimes, if I remember.
10% (2 votes)
Total votes: 20
Offline
Joined:
06/24/2008

I have cut down on my welcome schpeal quite a bit..I may just start mentioning the time as long as I can do so without making it a bold statement. 

Hotels do it - we don't always hear it, but they always do it in some way.  Some circle it on the customer copy they give at check in, others just slip it in in their schpeal they do behind the desk.  I always double check though when we know we are not going to be up and gone.

I don't have many that abuse this but I just changed my check out time to 11 from NOON.  Some of my guests received confirmation prior to the change so I am not enforcing fully until the beginning of the year BUT if they ask, I say 11 and all of my room material has 11.  And just as an FYI, not one has come back and said - thought your check out was noon...  just goes to show you, no one reads.

 

Offline
Joined:
10/07/2008

 As always, you can say something or put notes everywhere and those who break your policies will break them regardless, all you do is annoy the rest of your guests, unfortunately. Just like the no shows for breakfast, you are never told of a no show, they just don't show! They heard the schpeal, breakfast is served here at this time, and it is in their confirmaton and room info.

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Highlands John's picture
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Joined:
04/16/2010

It doesn't seem right to start talking about their leaving before they've even put their suitcases down.

The information is in the room and very few people stay beyond that time. Probably a handful of instances where I've knocked on the door and reminded people that check out was 10.30 when they haven't appeared, that's in 8 years.

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Offline
Joined:
10/07/2008

 The reason I don't is the same reason I don't take payment at check in. I want them to get in and relax and enjoy themselves, I don't want to shove all the business at them, and then tell them when they need to get out.  Most are busting a bladder, and have very little attention span

Madeleine's picture
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Joined:
09/29/2011

There are those who didn't pee since they left home 2 days ago and then there are the ones who want me to fill in their dance card for the next 72 hours. Where can we go, what should we see, where should we eat, where, where, where, what, what, what. It's always ME who needs to be sure I've peed before I answer the door!

This week we missed one payment. We always do the money up front and these people were late arriving so we were going to get it all done in the morning and they left without saying goodbye. Hopefully there is no problem with them down the road as I have no sigs on anything.

More than likely I just need to get back in the habit of pointing out the guest book with all the info in it and the desk card with the short version of the info.

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Breakfast Diva's picture
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Joined:
05/26/2009

One of the last things I say to guests, and especially to 1 nighters  before I depart is "check-out is by 11:00".  Since I've started doing this, I've rarely had any late check-outs. I still get folks who are rushing to get it all done and may be 10-15 minutes late, but I no longer get the guests who assume check-out is 12:00. It's made a big difference.

Madeleine's picture
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Joined:
09/29/2011

Someone just asked! Did not care about anything else- no breakfast info, no where to find anything, nothing but when check-out is. Basically pointed up the stairs at the room and he took off. Most everything is self-explanatory so have at it.

Took all of 2 seconds and they all piled into the car and they're off again.

gillumhouse's picture
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Joined:
05/22/2008

Very few have abused the checkout time in 15 years. Most are long gone before 11 AM.

Offline
Joined:
10/07/2008

 No, because it is on the confirmation and on the check in sheet on their bed. I have way to much to cover to go over too many details, that they should already know or can read later.

Madeleine's picture
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Joined:
09/29/2011

I am going to start saying what check-out time is. It is written on the form the guest signs but most just sign without looking. It is posted on the back of the room door, just like a hotel. It is also on several other guest-related pieces of paper that are laying around, but it's very convenient for the guest to say they didn't notice.

Offline
Joined:
06/24/2008

I have never (well maybe a few times) done this, but thought of this today after I had some tardy departing guests today. 

Thought of this as I was reading the recent thread on charging a late check out fee. 

I will be making an adjustment to my blah, blah to add this item...while it IS on our little cheat sheet in the room and in the room guest book, as well as on their confirmation & on our website.....

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