I've had it with late check-ins ....

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It seems as if NO ONE can arrive on time .....  and my usually limitless patience is running dry.  Check-in is from 3:00 - 6:00 and I try to be as flexible as possible by saying that I am almost always able to accommodate early or late arrivals WITH ADVANCE NOTICE.  That way I can plan ahead. 

Prime example today. 

Late check-outs
Fought very hard to get rooms done by check-in and managed it
Spent 3 - 6 doing as many as possible of the of the long list of things that need to get done while still being available for when guests get here.
One arrived at 6:15 (acceptable)
One room just called and said they'll be here in 30 mins
I have yet to hear from the other 2 rooms

I am in desperate need of a shower ... if I jump in now - the guests are almost guaranteed to arrive
I would love a G&T
Hubby is travelling and for various reasons today has been pretty crappy and I was really hoping to walk downtown and get a bite to eat.  When hubs IS here, he gets upset because guests will invariably arrive in the middle of the meal he's prepared for us.

On most days I'd also have to make a supermarket run and I can't while guests are still trickling in.

So - best scenario right now is turn down guest that has arrived and left already, wait for guests that called to arrive, change and leave so that I can get them turned down (probably by about 8:00).  Turn down and leave notes for the other guests assuming they haven't arrived by then, shower and see if I can still make it downtown before the restaurant stops serving.  Get back here, put together tomorrow's breakfast and go to bed.

I know it's just because I'm tired and fractious and I'd normally have no problem dealing with this but I actually can't remember a single guest arriving on time this entire August (I know there must have been a few)

Please tell me what you do - how do you "enforce" your check-in times?  It's a policy that's there as much for my guests comfort as my own - I need to keep a vestige of my sanity.  When I DO try and tell guests why the check-in time is important the usually reply "Oh don't worry, we're easy going - it wouldn't have made any difference to us".  What they don't understand is that their innkeeper has been up since six, needs to bathe, shop, hopefully get out of their "glad rags" and into something comfortable for the evening ironing and on very very rare occasions, relax

OK - I'm done whining and I'm going to pour a G&T and try and get over myself.

YellowSocks's picture
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Very cool!

Around here, Old Order is Amish... we just have the strict Amish, unlike those modern types over in PA.  Did they bring a buggy or did someone drop them off?  Too cool!!!

=)
Kk.

Willowpondgj's picture
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Surprisingly, we have a large and thriving Mennonite community...and of course, being 26 miles from the Utah border...a large LDS community.

JunieBJones (JBJ)'s picture
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First of all, the guests who knew we would be going out were so great about it.  They all had plans, paddle boat dinner cruise, wineries, walking to local restaurants and drinking beer on the porch, so that was no big deal.  The wedding night - I left the key in the door and a note on our front door. Not sure when they would arrive.  No email, so hard time to communicate with them.  He was not easy to speak with on the phone (which I found out why later on...)

Well I was blessed to see why.  We arived back from the show - which was excellent,80 degrees, starry night,  the main headliner said, he is so sick of playing auditoriums and arenas and to just be out in the middle of a cow pasture with the Blue RIdge Mountains all around with a bunch of hillbillies was a dream concert for him! 

Anyway, we arrived back and our guests - wedding guests, altho I did not know it in advance, are of the "old order" very similar to Amish (at least in appearance).  I have not been privileged to see their traditional wedding clothes before, and it was really really special.  He, of course, looked like a little toy doll in his black and white traditional apparal and big black hat.

So that was really neat!

So this morning we delivered breakfast to them (our treat since they are locals).  This is a religious ethnic comment coming up - no offense to anyone please.  Dh brought the tray out and she took it from him at the door while the new husband lay in bed.

That was coffee and starter. 

Then brought out the main meal and she again took it. In all the breakfast deliveries it has always been the MAN to take the tray and tray table, never the female.

So Dh came back and reported and was a little bothered by it, thinking maybe HE should have received the tray.

I said, look, don't feel bad.  She has been reared toward this her entire life.  She has been waiting for today since birth to be able to serve her husband.

To her, it was the greatest thing in the world.  We might all disagree, and after 35 years of it, she may think differently, or maybe not.  Their churches are segregated - women on one side on hard pews, men all on the other side.  So it IS WHAT IT IS.

But I was fortunate to have them here.  Typically they do not mingle with us, which explains the difficulty in my direct questions to the man on the phone while booking the room. 

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gillumhouse's picture
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That truly is cool!

As to the waiting on (a term many use when they mean waiting for) her husband, it was the norm not too long ago.

I was brought up straddling a fence (and the points of that pickett fence HURT!). My old-school Mother beat me over the head with - "if your man gets transferred to Timbuktu, you go with a smile... etc. You do whatever to keep him happy becaus if you don't, someone else will," At the SAME time, both she and Daddy were telling me I could do whatever I made up my mind to do. So that is why I still make chocolate pudding when I am too tired to spit at him AND why there is then triple butter in the pudding. DH is not totally "olden-days" (or I would have walked Looong ago!) but enough to fry the traditional one last nerve at just the right time.

We know we work hard - if they are totally traditional, what we do is a "walk in the park" to what she will be doing.

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gillumhouse wrote:

We know we work hard - if they are totally traditional, what we do is a "walk in the park" to what she will be doing.

Yes, dairy farmers, and the women don't just knit, they work the fields as well as all the other familial duties.  But I thought it was really neat they were "here."  They broke protocol to stay here anyway.  When I spoke to him I had no idea of this background, but I did a big "ah ha" when I saw him.  I thought he was just shy on the phone. 

Trust me, DH was probably admiring the breakfast in bed as he was the one delivering it out there and washing up from guests this morning.  Shhhhh don't tell anyone. 

He still watches NASCAR and saw his favorite driver win Bristol last night.  HE's A MAN. He just has a tired out innkeeper for a wife.  As Bree reminded me, "Ya want breakfast in bed, sleep in the kitchen!"

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Indeed it was a lovely thoughtful gesture for him to have brought her to a B & B. To give her a honeymoon of pampering is something many men would not even think of.

I know the things she will be doing and working the fields, the garden, tending to the milking paraphanalia, kids, and household stuff does not even begin to cover what she will be doing. She will have very little time for anything she wants to do - even if she thought about something she wanted to do. There is no way I want to go back to living on our farm. I have become very "soft" over the years.

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gillumhouse wrote:

Indeed it was a lovely thoughtful gesture for him to have brought her to a B & B. To give her a honeymoon of pampering is something many men would not even think of.

Yes, see there it is, I knew there something really neat about this, other than feeling privileged they stayed with us.

They spilled coffee on the quilt, which is washing now, fortunately had cream in the coffee, but told us about it.  So that was good.

YS - not Amish ,they are German Baptists, Not Old German Baptists as they drive buggies. but OLD ORDER of GERMAN BAPTISTS, the same Daniel Boone was, and in fact many in this county are BOONES.  If you did not know the difference you would think by appearance they were Amish (of course dress is different, but old style).  They drive vehicles.  This has changed just in the last 40 years or so here.  At first it was only big black sedans, now they drive mini vans and cars.

Here is a book written about our local OOGB

http://www.amishquilter.com/images/design/scrollpublishing-gbmen.jpg

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Was reading about your OOGB on Wikipedia... they are related to our Brethren which we have here in Ashland.  There was a three-way split and the OOGB were the ultra-conservative, non-progressive.  Two other churches came out of that split, one of which founded our college here.  That church split again in 1939, mostly over whether the college should be a Bible college or a liberal arts school (which is what it is).  There are two big Brethren churches here from that split, and I have friends in both.  I always wondered what the difference was... now I understand it better.

Very cool that they were able to stay there for their wedding night!!!  Thanks for sharing that.

=)
Kk.

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YellowSocks wrote:

Was reading about your OOGB on Wikipedia... they are related to our Brethren which we have here in Ashland.  There was a three-way split and the OOGB were the ultra-conservative, non-progressive.  Two other churches came out of that split, one of which founded our college here.  That church split again in 1939, mostly over whether the college should be a Bible college or a liberal arts school (which is what it is).  There are two big Brethren churches here from that split, and I have friends in both.  I always wondered what the difference was... now I understand it better.

Very cool that they were able to stay there for their wedding night!!!  Thanks for sharing that.

=)
Kk.

Yes it is very interesting - historically speaking - I am not trying to talk faiths and all that here.  Lifestyle wise, and culture.  We have Brethren and Brick Brethren and all of those off shoots here as well.  I know they are in Michigan and Ohio.  I thought you would pick up on that.  Except like all denoms there are liberal and conservative strains.  Meaning drive cars or SUV's, etc.

Unlike the Amish tho, they are given the choice to leave the group and not shunned. So many still live and work on the same farms here in our county. Also Mennonites, which again is the same liberal or conservative leaning, we had a Mennonite pastor at our breakfast table with his laptop and jogging shorts on.

They are beautiful people here in this county, hard working, determined, and participatants in our town and county.  But they are passivists. Example is when one road was going to divide this very large dairy farm and nearly destroy it, the people in our town went to the town meetings in their honor, since they would not do so, or oppose the gmvt in any way.

They attend public and/or pivate schools in this community.

I learn every day living here.  I am always learning. 

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JBJ - Very interesting.  As innkeepers I think we have appreciation for a lot of other cultures - whether we 'agree' with them or not.  I enjoy haveing the opportunity to at least understand the ways of those that do not think like me.  And at times, I think I am the only one on the planet that thinks like me - including DH.  LOL

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Copperhead wrote:

JBJ - Very interesting.  As innkeepers I think we have appreciation for a lot of other cultures - whether we 'agree' with them or not.  I enjoy haveing the opportunity to at least understand the ways of those that do not think like me.  And at times, I think I am the only one on the planet that thinks like me - including DH.  LOL


Speaking of DH.  As guests left yesterday I was giving directions to one lady and was just not sure if she "understood" me for some reason.  There was NO CONNECTION. 

I looked over at DH later on and expressed to him the situation - she was nice enough, just no understanding or communication or something, "Ya know how there are some people who just cannot figure out their line of thinking, ya know, you never really know if you are communicating?"

Then as he stared back at me like a deer in the headlights, I just broke out laughing.

Yeah, mars/venus things.  Yeah right.  He knows what I am trying to say, yeah righto...never mind.

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I am going to see <insert big time popular artist>concert this evening.  I have everything lined up perfectly to get out of here. The two self check ins have instructions and I will duplicate in a note in envelope on the door.  The wedding night s/b fine on their own in their room.

I refuse to be LOCKED IN this place the best months of the year.  I refuse.  It absolutely negates what we do to be miserable when it is nice out and everything is going on right now.  I won't do it, I refuse to be a slave to this place.  Even tho I am,

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JunieBJones (JBJ) wrote:

I am going to see <insert big time popular artist>concert this evening.  I have everything lined up perfectly to get out of here. The two self check ins have instructions and I will duplicate in a note in envelope on the door.  The wedding night s/b fine on their own in their room.

I refuse to be LOCKED IN this place the best months of the year.  I refuse.  It absolutely negates what we do to be miserable when it is nice out and everything is going on right now.  I won't do it, I refuse to be a slave to this place.  Even tho I am,

I'm going to see John Hiatt tonight.

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Enjoy!

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Yay!  Let's hear it for innkeepers that try to have a life outside the inn!!  And actually leave and have fun! 

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~ Anton Chekhov

 

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GOOD FOR YOU!!!! ENJOY THE CONCERT!!!!

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Thursday is Spaghetti Night at Jimmy's and if DH does not get to Jimmy's on Thursday it is not pleasant. When it gets to the point that his tummy is rumbling, I put a note on the front door about all you can eat spaghetti for $4.99 and directions to Jimmy's. We have had guests join us several times - some who actually arrived on time (and some who picked up the tab!)..

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I went for several years with a 3-7 wide open check-in time, a lot of times they rolled in late, some peeked in early - us always waiting it seemed!

I finally started saying check in is between 3-7pm, by appointment, about what time do you expect to arrive.  I always state to call if their plans are altered. 

In my confirmation email, it states to... 'In your acceptance reply please provide us with your approx. time of arrival between 3-7.  This allows us time to prepare for your arrival which may include a trip away from the inn.' 

This works about 90-95% of the time...if they are running late they will at least call. As for the remaining 5-10% I am steaming like the rest of you. 

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MURPHY SAYS: If you kick butt trying to get rooms done, you do not do what you need to, ie go to bank and store, so you are here for the check in time or early arrival, they show at 10pm.  Every time. 

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LOL .... I think I must be related to Murphy on both my mother's and father's side !

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I always asked and IF they wanted to come early or arrive late, we had a nice little chat about it. Sometimes if I kmew in advance I would have things ready I would say ok for early arrival and if too late, would tell them I would not wait up but that the door would be open and how to find their room.  Thankfully over the years this was the minority.

So, I just have to say what my best friends do now. They tell them NO EARLY CHECK ins and NO Late CHECK OUTS. PERIOD end of story. They keep their doors locked. There is one of those "clock signs" that says..."will return at 3 PM"  they do not answer the door. If guest show up..they are not acknowledged. It works for them.

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catlady wrote:

So, I just have to say what my best friends do now. They tell them NO EARLY CHECK ins and NO Late CHECK OUTS. PERIOD end of story. They keep their doors locked. There is one of those "clock signs" that says..."will return at 3 PM"  they do not answer the door. If guest show up..they are not acknowledged. It works for them.

 

Funny story about the 'back at' clock stuck on the door...innkeeper friend dropped by the other day and rang the bell. I had seen him coming so was already headed for the door. Opened door and said to him, 'Did you see the 'back at' sign?' The answer? 'Not until after I rang the bell.'

SO, I have to hang the clock outside over the doorbell.

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catlady wrote:

I always asked and IF they wanted to come early or arrive late, we had a nice little chat about it. Sometimes if I kmew in advance I would have things ready I would say ok for early arrival and if too late, would tell them I would not wait up but that the door would be open and how to find their room.  Thankfully over the years this was the minority.

So, I just have to say what my best friends do now. They tell them NO EARLY CHECK ins and NO Late CHECK OUTS. PERIOD end of story. They keep their doors locked. There is one of those "clock signs" that says..."will return at 3 PM"  they do not answer the door. If guest show up..they are not acknowledged. It works for them.

That is what I do, no exceptions, don't answer the phone (when an early arrival can call) "We are here, can we check in now! I know you said check in begins at...but we are here."

Don't answer the phone.  LEt the machine get it. The sign is on the door.  AMUSE YOURSELVES FOR A WHILE.

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We have four rooms and I always ask people for a ballpark of when they're coming.  We had a situation where it was through the university so the time I was told (late afternoon) was wildly different from the reality (after 9).  It was absolutely horrible.  I don't want to ever go through that again (although I know I will!).  I was tired and hungry and getting worse by the minute.  Finally we left a note on the door to call our number and went to Burger King.  Went and got some fruit, too, and he still hadn't arrived by the time we got back.

Sometimes as I wait I wonder if I jumped in the shower if that would get them here.  I also thought about putting a note on the door "back in five minutes" even if I knew I'd be gone 20.  But the note on the door with the phone number felt like a good solution... we weren't far away and a guest that had kept me waiting that long could have waited a few until I got there.  Or I could even tell them the code and get them in the door as we were on the way there...

Late people suck.  No way around it.

=)
Kk.

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tipsy - this is the SAFE zone.

if you didn't have a place to vent, where would you? surely not in front of guests and hopefully not to family.

my chambermaids expect me to be calm and unfrazzled, sweet and smiling all the time.  i cannot be that way ALL the time.  even as close as they are to the work going on behind the scenes, they don't GET IT like we do.

the realtor popped in yesterday morning at checkout time as i was helping someone with two walking canes across the lawn and down the steps. i did not recognize the realtor and gave her my innkeeper smile as i asked 'can i help you?' well the smile froze on my face when she told me who she was and i hope i didn't look immediately hostile ... i was worried she was wanting to show the place then and now. i was wrong. she was dropping off a promotional postcard.  i wasn't my most gracious as i told her i was in the middle of cleaning, took the card and disappeared into the 'no entry' zone in the place.  hopefully i wasn't terribly rude but .......

chin up!  you are awesome.

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Willowpondgj's picture
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OK, It's getting REALLY cold here!

Everyone checked in on time, the laundry is done AND we sat down to a hot meal and finished it before 6pm! It's a Christmas Miracle!

swirt's picture
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That's great...but the real question is, did you make it through dinner without the phone ringing? Eye-wink

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Unbelievably, yes! I told you it was COLD here!

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wow ... you got to eat dinner let alone a hot meal on check in day?   some times I think we are still finished breakfast at dinner... cold.

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I know you want to personally greet everyone but sometimes the guests themselves make that impossible. Leave a note on the door saying the innkeepers left after check-in time was over and they should pelase find their rooms here and here and the innkeepers will be pleased to greet them at breakfast at 8 AM.

I would say, from my perspective, that it has been slightly better this summer for arrivals. Not nearly as many at noon or midnight as other years. Exception being today's noon arrival that my dog chased away by barking repeatedly at them thru the open window right next to the doorbell they were incessantly ringing. And which, amazingly, I cannot hear when I'm up to my elbows cleaning guest rooms. (I CAN hear the dog, tho.)

When you're on your last nerve, it's time to grant yourself immunity from all of your 'shoulda, woulda, coulda dones'.

Can I tell you about the guests who want to change rooms because their room is haunted? And how I just lost $170 by letting them do that? Shall I drive up there and pour us both a stiff one?

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Bree wrote:

When you're on your last nerve, it's time to grant yourself immunity from all of your 'shoulda, woulda, coulda dones'.

I know, but then I tell myself I'm being a wimp, come on here, make some noise, feel better and get on with it .... not good that you guys are the one's that have to hear it, but I guess that's why it's the "vent, laugh, cry" forum

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The Tipsy Butler wrote:

Bree wrote:

When you're on your last nerve, it's time to grant yourself immunity from all of your 'shoulda, woulda, coulda dones'.

I know, but then I tell myself I'm being a wimp, come on here, make some noise, feel better and get on with it .... not good that you guys are the one's that have to hear it, but I guess that's why it's the "vent, laugh, cry" forum

Oh, come on, do what I do...have a pity party for yourself! I have a guest coming tomorrow. Can't possibly make it from NYC by 7, will that be a problem? Not for me. I'm going to the John Hiatt concert tomorrow at 7. Told her that and said to check for the envelope on the door to let herself in. And she replied back that I should enjoy the concert and thanks for being accommodating. So, you see, accommodation takes different meanings.

Your late guests may be horrorstruck you have waited for them.

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Move over. Where is my G & T? The military family that was moving with 4 horses last weekend arrived at 11 pm, we got back to the B & B from the stable about midnight and then the Dad told me the gluten-free was also no eggs and no bananas! OK, I survived.

Last night, the guests were supposed to be arriving between 8 & 9. No problem. They had trouble with the brakes on the horse trailer so the 5 hour drive turned into 8. I met them at the Interstate at 2:45 am and by the time we got 4 horses and a pony settled, the trailer parked, the dogs in the trailer, and backto the B & B it was 3:30 am and then by the time I found my pillow, it was 4am. I had gotten up at 5 yesterday morning to fix breakfast for my guest who was doing a training class at 8 (and I was providing the coffee and muffins for it). Sleep in today? NO! Breakfast was set for 10 and by 9:15 people were trooping down. fortunately I had muffins aleady mixed up and had the table set while waiting.

They are about to head out for the drive-in and after I set the table, I am going to find my pillow!

Yes, it is worth it - they have all three rooms for 2-nights! Fortunately this is not a day DH got on my last nerve so I am still mellow - even did 2 loads of laundry today. It must be getting to go into town ALONE to get the oil change.

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I know - you're sooo good .... and I usually take great pride in being able to "accommodate".  I've done the lates, the earlies and everything in between with a smile and it's been fine.  I think it's just that thing with the camel's back and the straw .  I'll be over it very soon, but it's just that time of year when every second seems sacred and rather than turn it on my guests I "vent" here .... Sorry

p.s. - There'll be a nice, iced G&T waiting for you anytime you want to visit

p.p.s. - your military guests sound super cool

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Good is not a word I usually hear connected with me. Besides, we ALL need a snarl now and then because (psst - it's a secret) we are HUMAN!!

See, now you feel better and by morning will be back to your usual sweet self.

pps: BOTH of these horse families are really nice - I just need sleep!

Willowpondgj's picture
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You enforce it by charging them for a late check-in! Go take a shower and eat! They made you wait! They can hang for a minute while you return to human form!

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