What irritates you?

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06/26/2008

My short list of irritants:
- guest moving the furniture in the bedroom
- undoing and ruining curtain tassels
- plugging the toilet
- taking food from the breakfast table "for later"
- leaving front door unlocked
- leaving the lights on when out
- having windows open and AC on
- setting up the arrival time and show up 5 + hours later
- taking a shower or better air tub after midnight
- smoking inside!!!!!!
- ignoring check out time
- parking at the entrance of our driveway and blocking everybody from entering
- choosing "no breakfast" option and loading on our free coffe
- using my white towels for anything else other that what intended such us wiping shoes
- wine stains on marble, frurniture, linen, etc
- greasy stains from body lotion on my sheets
Did I cover it all? did not realize that it was so much - I think I need a vacation !!!!

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10/07/2008

They were told at check in the front door remains closed, here is the code, that is why there is a code, to open the door, right? There is also a note in RED on the door THIS DOOR TO REMAIN CLOSED AT ALL TIMES.

So out they go, door wide open. DH just said "Since they are gone, how about I go up and unlock and open THEIR door and leave it wide open?"

 

(PS we are waiting to leave as we have a memorial and we can't be here 24/7 things happen, we have to be gone from here from time to time, this is why, as DH said, "Can we never leave this place? Even for one moment?")

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Madeleine's picture
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09/29/2011

I'm with your DH...go open their door and leave it that way. They must have left it open themselves, right? YOU aren't home!

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10/16/2011

People who MUST check in early and then don't show up when they've said they would.

People who ask me "what can you do for me" when inquiring about booking a room with us.

People who ask me if our breakfasts are good or place is nice-- IT'S MY HOME AND I DO THE COOKING-- WHAT DO YOU THINK I WILL SAY??

One-night stays who want to come early,stay late, use the fireplace (in July), take a 40 minute shower (in a high desert environment that has had two consecutive years of drought), load up on cookies to take to their room and then not eat them all (or have the decency to throw them out somewhere not in front of the hostess who made them).

I'm sorry, am I raving? I have been making breakfasts every morning since May 16th. I am going on vacation on November 2nd, but it seems like it is a LONG way away....

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06/26/2008

Guests who ask if they can leave their luggage to pick it up later after they check out and than come back and take over the living room for hours. Check out was at 11am now is 6pm and their flight is at 10 pm so they propably will be here for 4 more hours!!! They using my bathroom, wifi, talk very loud on the phone (all the time-looks like conducting some business), chandelier blasting on full-nobody can use that room. Next they will ask me for tea or coffe and I will "blow the fuse". Somebody told me one that often people confuse act of kindness with weakness.

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05/22/2008

 can you say "NO!"   You cannot allow this. they are taking advantage of you. If you want to do it, you must state policy clearly. This is a charge to leave your luggage. You may come back, pick it up and leave. You are not entitled to anything else  

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April wrote:
Guests who ask if they can leave their luggage to pick it up later after they check out and than come back and take over the living room for hours. Check out was at 11am now is 6pm and their flight is at 10 pm so they propably will be here for 4 more hours!!! They using my bathroom, wifi, talk very loud on the phone (all the time-looks like conducting some business), chandelier blasting on full-nobody can use that room. Next they will ask me for tea or coffe and I will "blow the fuse". Somebody told me one that often people confuse act of kindness with weakness.

They made a contract with you to leave at a certain time.   If they are hanging around the long,  call the cops.  They're trespassing.

Madeleine's picture
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April wrote:
Guests who ask if they can leave their luggage to pick it up later after they check out and than come back and take over the living room for hours. Check out was at 11am now is 6pm and their flight is at 10 pm so they propably will be here for 4 more hours!!! They using my bathroom, wifi, talk very loud on the phone (all the time-looks like conducting some business), chandelier blasting on full-nobody can use that room. Next they will ask me for tea or coffe and I will "blow the fuse". Somebody told me one that often people confuse act of kindness with weakness.

Something to consider for another day- 'Yes, we are happy to keep the luggage here until 1 PM, then we must have the area clear for incoming guests, we're sure you understand.'

Better still is to preface it with, 'Oh yes, we do this all the time for guests, who appreciate leaving their luggage while they go out for lunch. We'll see you back here at 1 PM. Have a good time!'

Essentially, 'your luggage may stay, you must go. And your luggage must go by 1 PM.'

I generally ask guests during breakfast what their plans are for the day. If anyone mentions catching a plane I always ask what time is that plane departing. Guests who want to linger until 10 PM are actually staying another night and should pay for that. If they don't want to pay, they must leave.

We don't always have the room, so we are pretty clear about having everything out of the house by 1 PM and the guests NOT sitting around using the facilities. I know they have done this in the past and gone into cleaned guest rooms and used the facilities, towels, laid on the beds, etc. So, if we do let anyone leave their bags, we lock all the room doors as well as the laundry room.

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10/07/2008

 We don't store anything here, it is like the airport thing "Has your luggage been in the possession of any other person other than yourself?"  Nope, you go so does the luggage.

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06/26/2008

Have to say that this is the first time somebody "took as for such a ride" We are in very large city and a lot of European flights are in the evening. Until now even if they left teir lugguage till evening they did not sit at our home all day. I feel so used.

gillumhouse's picture
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05/22/2008

I can understand why - you HAVE been abused.

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This for mum has been supporting group for me in more than one time. Thank you all.

gillumhouse's picture
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05/22/2008

Since we all know they would say they did not realize it was after 1 PM, I would suggest adding the sentence - there will be a $50 charge for luggage left beyond 1 PM. Make it big enough to get their attention.

Madeleine's picture
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gillumhouse wrote:

Since we all know they would say they did not realize it was after 1 PM, I would suggest adding the sentence - there will be a $50 charge for luggage left beyond 1 PM. Make it big enough to get their attention.

Given this particular couple will practically be family before they leave, I'm not sure $50 is enough. If you knew you could park your luggage and yourself for $50 for 12 hours, you'd probably say, 'Great, here's my card!' and settle in for the long haul.

There's no way to get around every pill that wants to take advantage. Sometimes we just have to say, 'Hit the road, Jack.' Of course, then we get reviews saying how unprofessional we are, how ungracious, and etc.

Madeleine's picture
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When guests don't read any of the provided info, they just come looking for us (or worse, don't bother and then complain the next day). If I have WiFi why would I not provide you with the passcode? If there is a coffee maker right there why would I not let you use it? If I have lived here many moons, why would I not have thought (doh!) to put lots of info in a book in the guest room labeled 'Useful information for guests.'

OK, new plan. It is obvious I am swimming upstream in a spring thaw on this one. Now the guest books go on the bed. On top of those go the nice, plastic stands with the pertinent, immediately needed info. ('How do I get on the wireless?')

Guest will have to move these in order to get into the bed. Or not, I suppose. Perhaps there will be an inkling that there is some sort of necessary info in there. Maybe.

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05/30/2008

That's what I did...put the guest binders right on the bind, opened to the "Quick Info" sheet.  You can lead a horse to water,....

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Madeleine's picture
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Samster wrote:

  You can lead a horse to water,....

...but you can't make him think.

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05/30/2008

Madeleine, you said a mouthful there!

Madeleine's picture
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When guests are arriving separately and I've almost got one room organized and the next one shows up and they run off to the room and I can't herd the new arrivals back to check-in.

When a party of 8 shows up 2 hours early. I haven't even had lunch yet!

Aussie Innkeeper's picture
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01/16/2010

Guests who sleep on TOP of the flat sheet! What is with that??! I want to know what they're thinking. Do they think that I didn't put a flat sheet on the bed for them? Who wants to sleep right under the blanket? That's weird.

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05/30/2008

Aussie...menopausal people do that...it's easier to just throw the blanket off!  lol!

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Aussie Innkeeper wrote:

Guests who sleep on TOP of the flat sheet! What is with that??! I want to know what they're thinking. Do they think that I didn't put a flat sheet on the bed for them? Who wants to sleep right under the blanket? That's weird.

Guests who sleep on top of everything. Don't pull back the quilt even. Or, who sleep on top of the blanket and tell me they saved me some work because they didn't use the sheets. Do they really think I'm not going to now have to wash everything?

gillumhouse's picture
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05/22/2008

Was upstairs making beds tonight and remembered one that irritates the crap out of me - the idjits who either remove or turn off my emergency safety lights - the ones that only light up if the power goes off! All are located at the "escape window" of the rooms!

Madeleine's picture
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Guests who don't listen. Guests who wander all over while you are explaining things to them and then 5 minutes later they are all in your face because they don't know how to get back in the house because they were too busy looking at the silverware and the coffee machine to hear how the door works.

Tonight should be a real feast. One guest is coughing up a lung in the living room and another is snoring so loudly I can hear him with the room door closed and me downstairs. I think I'm going to sleep on the couch in my living room tonight where I can't hear a thing.

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Yup! I tell every guest here are the glasses for the juice and then 2 mins later "can we have some glasses for the juice?"

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Madeleine's picture
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I think these guests are going to rack up a few irritations...how about guests who try to browbeat other guests into their opinion. In this case the guest has an issue with a newspaper he doesn't happen to like which another guest asked if I had a copy of. He kept hammering at his opinion of the newspaper until the other guest just left the room. This had better not be how breakfast goes tomorrow.

Madeleine's picture
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Young guests who ask where the elevator is when my 85 year old guests jog up the stairs. Young guests who decline to stay when they realize there is no elevator.

Joey Camb's picture
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04/02/2010

its the ones that come and then look at the building and then ask where the lift is make me laugh! Mind you the general incompetance continues to surprise me. The group that stayed last weekend (all disabled) their secretary emailed to say she had paid when she booked so why did I charge all the guests? said we do not charge on booking and we did tell you when you booked it was just for security you did not auhorise us to use the card details which you would not be allowed to do as you are not named on the card. We did not receive signed authorisation from the card holder so if we had charged it then this would be fraud. Therefore we charged each individual as they assured us they would be able to claim it back. I pointed out we are not a travel lodge that charges you in full on point of booking and then is non refundanble. Hope that she got it in the ear from them all the complete idiot.

Madeleine's picture
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Can I go on a little more about the stairs and the elevator? It's really bothering me. Given the number of complaints and eye-rolling I've witnessed this year, my guess is that 90% of this country must live either in a ranch house or an apartment house with an elevator. When they leave their enclaves to travel, they should account for places that do not have, never will have and think it is ludicrous to have an elevator for a 2 storey home. And I'm not even talking about guests with mobility issues, I'm talking about lazy people. You know who they are, too- the ones who drive to their mailbox at the end of their 30' driveway, drive around for 20 minutes until the lone non-handicap parking spot opens up in front of WalMart, who won't walk 2 blocks to go out for ice cream. (People with mobility issues have my sympathy when they travel to New England. It's all old houses here, houses with narrow hallways, steep stairs, twisty-turny corners everywhere.)

And who do they think is running up and down those same stairs 50 times/day cleaning those rooms? Fairies with wings? No, the old people who made your breakfast, that's who.

 

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oops...dup post...

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And I thought all the lazy people lived here! 

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I had the loveliest booking a couple of days ago which makes up for the nonsense I've been writing about in a PITA thread.  This was a man in his late 70's who was brought to town to speak at an important function.  His 93 year old sister came along.  When the organization booked, I made sure three times that everyone knows we have NO elevator.  And everyone nodded and said the lady is "spry".  Well I guess so!  She didn't RUN up the stairs, but she sure was steady.  And friendly.  And enthusiastic.

I had her in a room with a tall bed....you know, frame, plus big box spring plus deep mattress....and I made sure they knew they could switch rooms as his bed was lower.  But she LOVED her room and hoisted herself up there just fine!

I loved them both.

 

 

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10/07/2008

Magical old fairies who make breakfast using their wings.  I hear ya, what we lug up and down in a day...THEY ARE A PACK OF SOOKY SOOKS!

A man, and I kid you not, is walking next door to eat some country cookin' and wants an umbrella (USA), yeah that's right a bumbershoot (PAc Nw) a brully (Oz).  Next door, under a 250 feet walk door to door.  No, it is not raining, no there is not thunder. Yes it has rained - - - - today. Bless his heart.

Ice
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What irritates me is no reviews or I should say just a hand full.    They all write very nice things in the guest books I have in the rooms but has only gotten 2 on B&B dot com ( but not listed with them any more)  and 4 reviews on face book but will be losing then at the end of this month.  What does everyone do beg or pay guest to do a review? The only complaint I ever got was that we had no reviews but no one does them.  Do you all know something I don't?  Maybe I should get rid of the guest books?  HELP! ! !

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Are you asking? Are you sending them a reminder email after they return home with hotlinked URLs? (And be picky, don't send to everyone.)

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Ice wrote:

What irritates me is no reviews or I should say just a hand full.    They all write very nice things in the guest books I have in the rooms but has only gotten 2 on B&B dot com ( but not listed with them any more)  and 4 reviews on face book but will be losing then at the end of this month.  What does everyone do beg or pay guest to do a review? The only complaint I ever got was that we had no reviews but no one does them.  Do you all know something I don't?  Maybe I should get rid of the guest books?  HELP! ! !

and I bought a brand new guest book and put it in the parlor on the table. Every guest opens it and reads the one or two comments since SEPT and then closed it again. !!  I can't get them to sign THAT or review and they say "We will tell ALL OUR FRIENDS! THIS IS FANTASTIC!"  yeah yeah yeah

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Brand new guest books are the worst. I even label the new ones as 'Book 2' or 'Book 3' so guests don't think no one ever writes in them. I have rooms that I've never changed the book in and that's going on 10 years.

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i don't know as I know a lot of people with B&B's near me that people have confirmed with the owner they have reviewed  their property and its has never shown.

Madeleine's picture
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Maybe it's your demographic. If you have the 'older' set, they are less likely to write an online review unless they are blazingly mad at you. We get about 10 reviews/year. That's the same number we were getting when I was asking guests to write a review. We've had wonderful guests tell me on the way out the door, 'We just left you a review on TA!' those never show up.

If you have a newsletter or email marketing list, send a request out for reviews with your next newsletter. Explain how important reviews are for some guests and how you would appreciate if they could write a review like the one they left in the guest book.

Maybe that's my problem, too, I get emails, cards, wonderful stuff in the guest book but relatively nothing online.

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I recently had someone tell me that they would love to do TA reviews, but they refuse to "register" with TA in order to do so....

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06/26/2008

Had that comment many times. Lots of people do not want to register

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Falling asleep in my chair and having the phone wake me up and a lady asking about availability this weekend. What is irritating? Me thinking she is talking about the FOLLOWING weekend and telling her I am booked! DUH! I gave her phone numbers of 2 other WVBBA members.

Thankfully I realized what an idjit I was  - as soon as I hung up. Dial *69, get the number, call back, and get a happy camper that I DO have availability. Got the 2-nighter! As of now, Halloween will be the only empty weekend this month (and there is time for that to change).  A feel good - the Sunday nightthat I sent on to another WVBBA member for Monday did the things I suggested (and liked my routing) so stayed with them 2 nights and they sent them on to another WVBBA member! WOOHOO!!

Madeleine's picture
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Guests saying they are not sure they can stay the full time they booked, but they'll let us know 'later on'.

Generic's picture
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Madeleine wrote:

Guests saying they are not sure they can stay the full time they booked, but they'll let us know 'later on'.

My suggestion... change your policy. Cancellation with less than 24 hours notice, no shows and early departures are payable in full. That seems to get them to decide... at least 24 hours ahead of time, if not 7 days ahead.

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Eric Arthur Blair wrote:

Madeleine wrote:

Guests saying they are not sure they can stay the full time they booked, but they'll let us know 'later on'.

My suggestion... change your policy. Cancellation with less than 24 hours notice, no shows and early departures are payable in full. That seems to get them to decide... at least 24 hours ahead of time, if not 7 days ahead.

Right there in the confirmation, right there on the registration form, none of which they saw as they booked from the road and arrived after midnight.

gillumhouse's picture
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Using the basket intended for used towels as a wastebasket when there is a wastebasket WITH LID and a plastic liner right next to it.

Actually ASKING for a bag to put the bananas & apples in the fruit basket in "for the trail" - they are intended for if you get the munchies in the evening. I guess it is the "it is in the room so I paid for it" but the pretzels weren't and they asked for them too!

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07/23/2008

Samster, I agree, DRAMA!

and

Arriving 3 1/3 hrs before check in time. coming back every half hr and ringing the bell!!

   and wet towels on antique furniture and 131yr old, original floors! 
 and laundry dripping in the bedroom.

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Madeleine's picture
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09/29/2011

Guests letting us know they'll be arriving late because they have decided to stop and have dinner. 'You do live there, right, we're not keeping you by arriving late?'

No, not keeping me from having any kind of a life, no not at all.

Generic's picture
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02/24/2011

Been there, done that and now... stopped it. When they call, we tell them that they will have to do self check-in because it is after our official check-in hours. Here is the code for the numeric keypad at the door. We leave a note on the door and a note on the hook holding their key. And an SOS telephone number. Now, enjoy your dinner and we will see you at breakfast.

I used to wait around... I had to stop, for my sanity.

I created a 5 cm (2") form that we fold and has a hole on the hook with all the info we need and they need to do self check-in procedures and find the room. We had to handhold it for a while, until we go to the point where all the questions were answered. Two days ago someone arrived from the airport after a delayed flight at 2:45AM, got in and to their room all on their own. Woohoo!

Madeleine's picture
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Guests not giving us the flexibility we need to do a proper job. Demanding things be done their way, when our way has been tested and found to work better. Not to say we don't change, we've changed a lot, but some things we are not able to do 'their' way.

Generic's picture
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Oh, let's add to the list....

Not just makeup on the towels, but red lipstick and smeared across.

Breaking items and not being honest enough to either own up to it, or have asked in the first place how to use something so that they don't break it.

Telling me of an allergy or intolerance just before breakfast (too damn bad! Have toast or a banana)

Blood on the sheets/mattress pad, etc. YUCK!

Pee on the sheets/mattress pad, etc. YUCK!

Not properly disposing of their Poise pad (panty liner for incontinence). It comes with a blue plastic pouch to dispose of it.... use it!

Guests who open the window that is holding the AC in.

Stealing anything, including water bottles and an banana to have later. It's stealing, no matter how you justify it to yourself.

I have USB chargers in every room and yet people insist on having four adapters in a row so they can plug in their own USB charger that is drooping off from the circuit because of the weight.

Going into private areas that are clearly marked as private, in two official languages.

Commenting online on private areas that are clearly marked as private because they are just rude.

Rude guests talking American politics at the breakfast table (especially right wing, since it upsets all my Canadian and European guests).

Guests asking private questions of ourselves and other guests. It's no one's business what your marital status is, how you know the person or frankly what sexual positions you like (yes... I've had it asked!)

Married guests who ask me how to find bars, clubs or saunas that they clearly shouldn't be going to and counting on my discretion to point them to their happy ending.

Guests who think that this is France and that we are French and that they want me to point them at: Bistros, but obviously not knowing what a bistro actually is; Creperies, because the locals haven't been to one since the 1970s but since we speak the language we must have them, go to them and of course have magnificient ones; and finally guests who seem to think that I can't be local because I speak English without an accent... damn it, I was born here, grew up here, live here, get over it!

Reviewers who lie and not just white lies, big fat ones! We have had two in a year.

Guests who think that the country just shuts down for the winter and we just go into hibernation. They are surprised that we are open year round, that we have guests year round and that we don't die each year at the end of autumn just to be reborn in the spring.

I'll probably think of a dozen more before the day is done.

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