HOTELS DO NOT ALLOW CHECK INS AT NOON WHY DO YOU!

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Save me from the innsanity! Are they trying to take advantage of the little guys, suck as much out of it as they can? The confirmation among other things says NO EARLY CHECK INS, it says WHAT TIME CHECK IN BEGINS.  GO AWAY!

I know, they think they are the only guests for the entire year, so why can't they check in at noon...

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Madeleine said:  Walk-ins bounce on the beds, lie on them, look out all the windows (adjusting the curtains and shades as they go along), turn on all the lights, open the shower doors. I've not had any check under the bed but they're as close to a health inspector as we get on a regular basis.

Why do they think they can come in and inspect???  Never heard anyone at a hotel ask 'can we see the room first?  Just peeves me!

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copperhead wrote:

Madeleine said:  Walk-ins bounce on the beds, lie on them, look out all the windows (adjusting the curtains and shades as they go along), turn on all the lights, open the shower doors. I've not had any check under the bed but they're as close to a health inspector as we get on a regular basis.

Why do they think they can come in and inspect???  Never heard anyone at a hotel ask 'can we see the room first?  Just peeves me!

I don't have a problem with people off the street seeing the room, in fact we charge more than most near here, but I know that if I can get them in the room and see what we're offering they're more like to stay. However I draw the line at a full road test including the bed. I don't mind if they want to lift the duvet and press the matress but not get on it.

 

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I didn't know hotels didn't do check-ins until after a certain time. Luck has always been with me when I've shown up whenever and I've been able to get in. Since I've paid attention (only in the past few years) I HAVE seen that the websites and confirmations DO say check-in is after 2 or 3 PM.

The big name hotels around here let you check-in if there is a room ready and if you are willing to pay the FULL extra night from the night before. The smaller places just let you in if the room is ready.

I'm ok with early check-ins when it's slow. Once we hit 80% occ and above then I am less tolerant and will no longer answer the door.

None of my repeats check in early. They all know better. Plus, they know what there is to do, they know where the bathrooms are in the area and they don't need any help so they go play until 'later'. I love them. Even if they do show up early they require nothing from me. They know where their room is, what the system is and where to find whatever they need. I love them.

I wish I could clone them. OK, not all of them, but most of them! Thinking about it, most of my repeats are self-check-ins. They call and ask, 'Is my code still the same? OK, see you in the morning, we'll be quiet!' I love them.

When I am just waving a departing guest off and a new guest tries to get in thru the open door I generally give a hearty, 'Good MORNING!' to them and block the doorway. But, the new plan is to allow early check-ins if ANY room is open. But it's MY choice which room they get and they do not get to move to the room they chose later on.

If we've already begun cleaning, well, I can't hear the doorbell in the guest rooms now can I so the problem solves itself.

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When I worked in bg hotels we always used to check people in early whenever we could as it saves dealing with them twice and you can guarantee when they do come back its the same time as a ruddy coach tour arrives or something and its a fricking zoo.

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Oh Madeleine you are cute when you are grumpy.

This woman alone is on my last - see I can't even think of the word...what is it? Straw? Thread? Nerve? Go up and test the mattresses for her.  What am I a circus monkey?

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Wind you up and see you goooooooooooooooo....  LOL!

I think she's on your last raw nerve, JB.  Hang in there....the light is at the end of the tunnel, right? 

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This lady just called and asked me to go and check every mattress as her husband needs a firm mattress. I said "Ma'am I just had 4 rooms check out and I am actually trying to clean the rooms for the new check- ins shortly"  I told her which one (of the two remaining are fimer) but said I have not slept on them lately.  She said "Can't you just run up there and test them?"

She may have been the one here earlier... She said she will stop by soon and drop off their luggage. I told her "Again, I will be upstairs cleaning the rooms for check in"

She said if he doesn't like it then we can move. I told her I am sorry you cannot do that. Top it off with a strong accent, and i am done for, THIS IS WHY i let the machine get it! BYE!

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It is interesting what people will think of after they've made the reservation and an hour before they check-in. Walk-ins will often lie right down on the beds testing them out. They really don't understand that the rooms are supposed to look UNlived in when the new guests arrive, not like someone just rolled out of bed.

Being the gracious host, I don't gasp and run to smooth everything out. Sometimes I would like to.

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Madeleine wrote:

It is interesting what people will think of after they've made the reservation and an hour before they check-in. Walk-ins will often lie right down on the beds testing them out. They really don't understand that the rooms are supposed to look UNlived in when the new guests arrive, not like someone just rolled out of bed.

Being the gracious host, I don't gasp and run to smooth everything out. Sometimes I would like to.

Okay too much information. Walk ins do that?That is just gross! Come on people!!!

I actually went back up and will let them pick btwn two rooms, the price as they are.  Not roll around on them, he can sit on the edge.  He can't "Change" after they are in it, like she suggested, sheesh.

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Walk-ins bounce on the beds, lie on them, look out all the windows (adjusting the curtains and shades as they go along), turn on all the lights, open the shower doors. I've not had any check under the bed but they're as close to a health inspector as we get on a regular basis.

I know people sometimes wonder why I get as grumpy as I do. Well, this is part of it.

And walk ins start around 9 AM and go until 9 PM in the summer. As soon as they leave the prior place they are on the road looking for tonight's accommodations.

I've also had them comment on the breakfast. Either the one for the next day (theirs) or the one I'm serving when they ring the bell. 'We've had that already this week, can you make us something else?' Or, 'Does everyone make that around here? Don't you make anything else?'

They also complain about the stairs, the weather, the traffic (in the middle of the day it's busy here, at night we roll up the sidewalks, but of course they don't know that) and on and on. Like I can control any of it.

It's the thousand little cuts, not the major insults or problems that wear a person down.

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What is it that JB would say about fending off the little cuts?  OH!  I remember...put on your rhino suit!!  Hang in there, Madeleine!

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Sorry but I have worked all kinds of hotels from little ones to 5* Leading Hotels all over the world and the statement "do not allow check ins" is just not correct

Hotels like Inns have check in and out times and communicate these to guests like we do

MOST hotels will allow you to check in early IF they have rooms available but they cannot guarantee it unless you book from the night before. Why do they allow people that arrive early to check in early? Because otherwise the front desk often has to deal with them twice. Some hotels will now register the guest on arrival and text them back when the room is ready.

Some hotels will allow you to have a late check out - why? Because they know they cannot clean all the rooms by 1pm. Most hotels housekeeping works from 7-4 and have 10-17 rooms depending on type of hotel. There are always some guests who leave early and housekeeping starts on those. There are some guests that are occupied rooms so they can do those.

Mostly it depends on management policy and common sense.

Now I am NOT saying this would work for every Inn, but I have always said there are "policies", common sense and customer service. I like to think my fellow Innkeepers have and use all three.

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To me there is almost nothing worse after spending a very relaxing vacation somewhere and getting de-compressed, to have housekeeping staff knocking at your door 15-30 minutes before the appointed check-out time as you're lining up all your stuff to schlep it to the car. 

Folks, let me enjoy the last few minutes of my well deserved vacation!  I'll be out of your hair on time and soon enough!

Just a take on the other side of the check-out coin....

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I paid for a late check-out on vacation and the housekeepers knocked every half hour from 11 AM until 3 PM when I left. That's annoying. I kept telling them I have an authorized late check-out and (I understand this) all they wanted was for me to leave so they could clean and go home.

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  arrrrrrrrrrrrrrrrrrrrrrrrrrrrrgh!  I would have gone to the front desk and complained about that for sure!

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I am so much better informed now than I was then!

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the worst we had was we were on holiday and were having a lie in and it was 9am (check out 11am) and the housekeeper knocked and came straight in ie no delay between knock and comming in we were in bed! i did complain about that one.

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 I have not even bloody done the dishes yet and someone is at the door. IF this is a checkin for today I will not be pleased...I saw her and will remember, like an elephant remembers. HA HA!

Our guests are not even out of here yet...people people get real!  It is raining now, so I expect earlier than later check ins, sure.

On another note, one dude at the table (retired judge) who was delightful and loved everything said "That was perhaps the best breakfast I have ever had, I cannot remember anything as good!"  He then said "Is there some way we can help you, write a review or something?"  The very old lady who at check in had to stop on the porch, stop in the foyer, stop on the stairs, and so on... says "Go to Trip Advisor!" I about fell over.  I said "Holy cow you are with it!"  She said "My son has a B&B in Hilo"  BLESS THIS LADY!

 

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Wow! You just never know who's walking thru the door!

But not at 10:30 AM... Eye-wink

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 Interestingly enough the two couples who were here at noon are no shows for breakfast.  I don't think it is pay back I think it is hang over related. I HATE GROUPS! Even if it is just two couples, they really are disrespectful.

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Mostly I am not fond of groups either but we had a wonderful group here this weekend. They kept their 'party' in one guest room and not in the living room, made their beds each day, put their trash in the trash bins and not all over the floor, showed up for breakfast, ate everything and left a $40 tip! Only damage was a broken glass that got blown over by the wind.

If we could have more groups like that I wouldn't dread seeing group bookings.

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Joey Bloggs wrote:

 Interestingly enough the two couples who were here at noon are no shows for breakfast.  I don't think it is pay back I think it is hang over related. I HATE GROUPS! Even if it is just two couples, they really are disrespectful.

  Breakfast at a B&B is a two-edged sword.    It's complimentary,  so there are no discounts if you skip it,  but you can't charge them extra if they are no shows. 

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I don't mind the occasional early checkin, but I'm more likely to tell them their room in not ready (even if it is) and say that they can leave their bags and come back after 3pm.

Our confirmation says: "Our rooms are normally available from 4.30 onwards, this is to allow us time to clean the rooms as well as run any errands such as shopping. If you would like to check in earlier than this please let us know in advance and we will do our best to accommodate you. Please be aware that if you arrive early without prior notification we may be out.". 

We all know people don't read things, but at least if anyone complains that they arrived and no-one was in I can say "Well, it was in your confirmation". Some people think "Prior notification" means phoning 10 minutes before they arrive.

Someone arrived here at 11:10 a couple of weeks ago, they almost passed the people that had their room the night before on the drive.

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We had one couple arrive at 7AM and ask to see the room immediately. The entire interaction with this couple was a disaster and they ended up cancelling and paying us for the night. (Thankfully.) 

We allow guests to leave luggage (but not themselves), but just as you said, even if the room is ready, we often tell them that it isn't until 3PM because we need to clean the house, not just their room. We set them up, explain where everything is and send them on their way so we can clean etc. And they can come back anytime after 3PM.

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The short answer is to avoid this appearing on review sites: Not hospitable. And also having to listen to that at breakfast the next day when everyone else, who arrived at the appointed time, has no idea what the other guest is going on about.

The signage on the door has mostly taken care of the problem of early arrivals. If I don't answer the door I can't be 'not hospitable'. The added bonus is that I also do not have to put up with entitled guests any longer than necessary.

My sanity is actually worth more to me and it's about time I accepted that little fact about moi! And I am also done 'explaining' to guests. If I happen to answer the door and the guest happens to want to check in early, there is a fee for that. 

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Madeleine wrote:

The short answer is to avoid this appearing on review sites: 

Sorry Madeleine, but this is a slippery slope to B&B burnout. I've seen it round here. You can't do everything people want and you can't let the chance of review comments make you.

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Highlands John wrote:

Madeleine wrote:

The short answer is to avoid this appearing on review sites: 

Sorry Madeleine, but this is a slippery slope to B&B burnout. I've seen it round here. You can't do everything people want and you can't let the chance of review comments make you.

That's why we now hang a sign in the door that says we'll be back at 3 PM. BIG sign. So far, the only person who has rung the bell has been the UPS guy. We have answered the door when we've been standing right there, but it's no longer me who answers.

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I have to say as someone who travels a lot, I have been horribly spoiled by hotels. I check in early. I frequently request a late checout. But now that I am in the B&B business, I can see how this all impacts the flow. In a hotel, no one has an issue as they are about 70% full year around so chances are they have something open right now. They put you in early etc. But with our 5 rooms and having booked a specific room, then Aarrggghhh!!!

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 and even when you travel half the time your room is not ready at check in? Can you imagine if we pulled that?

No one understands that we do it all here.  

When they call during breakfast? US. When they didn't bring the door code and lay on the ringers and someone has to get the door? US. Grocery shopping, banking, returing left behind items overnight? US. Laundry? US. Maintenance? US. Lawns gardens? US. Checkins? US. Check outs? US. Baking checkin treats? US. Cleaning? US. Marketing? US. Business and office mgmt and taxes? US.

and more, of course...

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JB, you need to come and explain to some of the people I know why I couldn't manage all of that on my own with 2 houses and a pretty darn good occupancy rate....on 4 hours of sleep a night!  Truly, usually inntelligent folks do NOT get what the on-site innkeeper does every single flipping day!  Yes, we innjoy the guests for the most part.  Yes, we like what we do.  But it is HARD work.

And, I can count on one hand the number of times that a large lodging property had my room ready when I arrived even slightly early.  I wouldn't even think to arrive anywhere at noon and check-in. 

Go explore the area, people!!

 

 

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The one incident that typifies this is:

Late August, long season. I'm out in the garden collecting the chicken eggs and this guest said to me "What an idilic lifestyle you have".

I just thought to myself "I've just done 40 days full-booked without a single day off, you have no idea how hard we work".

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we have this attitude a lot - we had a friend who was a night porter at a hotel said he would send us people who rolled up. We said thanks but no thanks we are in bed by 9.30 (night shift starts 11pm -7am) we arn't getting up sorry. They couldn't understand it we have to work from 6.30am to 9.30pm once im in bed the place has to be on fire!!!

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Well, because I am NOT a hotel (and durn it, I wish I could get people to understand that).

Now, early check-in isn't always available. Period. Book earlier (or elsewhere) next time.

And I charge for those who book early check in....and don't show up early. Seriously. If it's available, I'm happy to accommodate you...but when you ask me to put myself out and show up whenever you please...oh, yes, that charge? It's for the confirmed early check in that you specifically requested, ma'am. If you ask nicely, agree to the fee, and actually show up when you say you will...then I usually implement the "because I'm the boss" discount.

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they just don't think they have absolutely not idea that there will be someone in that room prior to them and they don't want to think about it so they don't. Its like the ones that leave their bag with me "oh ill take my key so I can get back in" - me sorry but the person checking into that room won't like it. and they are totally confused - feel like saying remember when you came you rang the bell and someone will  let you in. "oh will you be in?" duh

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