TripAdvisor seeks verification after hotel claims false review

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10/07/2008

 


TripAdvisor seeks verification after hotel claims false review

 

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Proud Texan's picture
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05/30/2008

This is exactly why I DON'T list on TripAdvisor.   They're irresponsible and don't take care of their customer base, which are the inns, hotels and b&bs that pay a fee to be listed.   

If I'm paying someone for a service,  I want them to cover my ass, not blindly take a review without verification or the ability to respond.

Breakfast Diva's picture
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05/26/2009

Proud Texan wrote:

This is exactly why I DON'T list on TripAdvisor.   They're irresponsible and don't take care of their customer base, which are the inns, hotels and b&bs that pay a fee to be listed.   

If I'm paying someone for a service,  I want them to cover my ass, not blindly take a review without verification or the ability to respond.

The problem is that you don't have a choice about being listed on TA. If you don't have a listing there yet, just wait, it will happen some day. Most of us don't pay for a listing, we're there because a guest has listed us.

Proud Texan's picture
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05/30/2008

Breakfast Diva wrote:

Proud Texan wrote:

This is exactly why I DON'T list on TripAdvisor.   They're irresponsible and don't take care of their customer base, which are the inns, hotels and b&bs that pay a fee to be listed.   

If I'm paying someone for a service,  I want them to cover my ass, not blindly take a review without verification or the ability to respond.

The problem is that you don't have a choice about being listed on TA. If you don't have a listing there yet, just wait, it will happen some day. Most of us don't pay for a listing, we're there because a guest has listed us.

I use the Bed and Breakfast.com widget.   I send all our guest a thank you note after their stay, and those that you can tell really enjoyed their stay,  we ask them to post a review then direct them to Bedandbreakfast.com.   I like this for two reasons:  1) My reviews are posted directly on my homepage.  2) BedandBreakfast.com does a good job of screening the reviews AND if there is a bad review its much easier to deal with there than on Tripadvisor.

 

Madeleine's picture
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09/29/2011

Looks like it might be wise to hire the online reputation management company if your place gets spammed by bad reviews.

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