Face looks like stepped in poop

2 replies [Last post]
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Joined:
02/28/2010

 Love, love, love when you have a big party arrive (for a wedding) & of course they didn't make the booking & even though you TOLD the person making the reservation that everyone should read through our website AND get a copy of the reservation confirmation to read as well (she was to forward because she only would provide her own email address) they arrive & as you are checking them in & they are expecting big chain hotel they have a look on their face like they just stepped in poop.... Should make for a great couple of days ahead..

Ah, & the fact that we believe that a local competitor is bashing us on TA (2 reviews...suspiciously familiar & mentioning the  taxi person & better alternative accommodation within a week & no record in our entire system for anyone resembling those names/locations) makes it a fab. day.

 

 

Madeleine's picture
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Joined:
09/29/2011

You may be able to get those removed...reviewers are not supposed to give alternate accommodations or the names of places they liked better. Altho, if you complain, the reviewer will then know to leave that out next time. But, if their purpose is to get their name in there, then the game is up.

PLUS, TA can figure out if the reviews came from the same place.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Offline
Joined:
02/28/2010

 They don't mention an alternative by name... Did reply to TA that the reviews were suspicious & did Manager's reply, but don't hold out much hope.

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