Just Opened Inn(Oh yes I did) Sheridan Wyoming!

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RobBernard's picture
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12/28/2011

Hello Fellow Innmates,

Just got final approval to open our B&B a few days before Christmas, had an open house with about 130+ attendees from around town on the 31st, got our first bookings yesterday, and finished the tileing in one of our upstairs baths today. Absolutely hectic! Over the past few months, between working on my never ending todo list, I have been able to read most of this forum and it has been an absolute lifesaver. Thank you all!

Hopefully I will have time to write a better introduction later, but for now I just wanted to get started here, and give you all a chance to check out the website my sons designed and put together. ResidenceHill.net

All feedback is greatly appreciated,

Thank you,

Rob Bernard

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Rob Bernard
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 Question re breakfast:

"At Residence Hill, we serve a generous breakfast, family style, each morning in the spacious dining room.   On weekdays we serve between 7:00 and 9:00 AM and on weekends and holidays between 8:00 and 10:00 AM,"

 

How is it family style if you have an open breakfast time?  I don't want to bombard you, so I will only ask one question to add to the others. Website - tell your son this: a website is like a newspaper:  EXTRA EXTRA READ ALL ABOUT IT!  headline news and all of that. This means the most important info needs to be on your header. - one every page. This should be your Inn name, location and then small paragraph about your inn or what you are offering, this is what Google sees, this is what prospective guests see.

Hope you check back in, you said feedback appreciated.  You are probably out snow-shoeing or something.  

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06/08/2010

Congratulations!  The website and place look lovely!  Best of luck!

virginia's picture
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06/04/2011

Congratulations, hope that your first year is inn-spiring!

InnCaring's picture
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09/02/2009

Congratulations Rob, may you have many happy years as innkeepers. 

I'd have to concur with the comments about the shared baths.  The only way that usually will work is if there are two rooms that the same group or family are occupying.   

Also, I agree with the comment about having your bed and breakfast name in banner or somehow more obvious that just in the first sentence of text.  I also would have my telephone number and/or e-mail address up higher on the home page and in some sort of bold type so that people can more easily find a way to contact you.  The Google connect is a cute gimmick, but I have found that people actually like a phone number to call.

SEO is very important.  You have 62 characters to play with on each and every page that the search engines will scroll through..  Make sure your son uses names of things that are the type of things that people search on in the title bar:  ie,  Sheridan WY, bed and breakfast, Lodging in Sheridan, Wyoming bed & Breakfast   etc.   If you don't get found in the search engines, people won't come.

If I was going to join one online directory, it would be Bedandbreakfast.com.  It is one of the most used directory sites by guests.

Good choice in Resnexus.  For a small property they are very good.

Lynda Lerner,  Inn Caring

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05/30/2008

and congrats on opening, Rob!  Best of luck as you tweak your website and define your trademark a bit more. 

My only comment is to get rid of some of the clutter in the rooms.  Nice to share your collectibles, but folks want a place to put their own stuff!

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05/17/2010

Congrats !  Looks like a lovely property- Great web site also.  Good Luck !

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04/21/2010

Congrats and welcome. Try to not be thin skinned about some of the helpful comments. The folks here can be a bit direct but are amazingly helpful.

Silverspoon's picture
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10/16/2011

Welcome to the forum!  You will certainly find this a welcoming place to "laugh, cry, vent" and find a diverse group of opinions to help you through each day!

Congratulations! 

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07/23/2008

Congratulations! and Welcome to the forum!

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Sunshine

 

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07/23/2008

Congratulations! and Welcome to the forum!

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10/07/2008

Howdy Rob! 

All the best with your inn and I hope to read your blog about the wild west where you live soon! (With lots of photos).

Aussie Innkeeper's picture
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01/16/2010

Private baths are ideal, but sometimes shared cannot be avoided. However, I would certainly provide bath robes for the guests (at least the ones in the shared bath rooms).

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gillumhouse's picture
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05/22/2008

Aussie Innkeeper wrote:

Private baths are ideal, but sometimes shared cannot be avoided. However, I would certainly provide bath robes for the guests (at least the ones in the shared bath rooms).

I would suggest XL & XXL. As my "shakedown cruise" guest informed me, One Size Fits Alll - DON'T!! The smaller the guest, the larger the robe they choose (I have some XXX).

InnBloom's picture
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09/03/2010

Sorry to be late to welcome you and to congratulate you. Your title reminded me of the excitement of the first days of our adventure, and I'm very excited for you!

Websites are changeable, living documents.  I think you've got a GREAT start.  Listen to all the sage advice, use what makes sense, and best of luck!

"May your pleasures be many and your PITA's be few!"

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seashanty's picture
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06/02/2008

 welcome! 

best of luck to you

 

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Generic's picture
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02/24/2011

The kids room definitely needs to be improved. My question is this.. why an African room in Wyoming? 

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birdwatcher's picture
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02/22/2009

Welcome! I feel the same about the "boys" room-makes me feel as if it was a kid's room.

Its a learning thing-and this forum is AWSOME! havent been in for a while been busy with this new Inn-but its been a GREAT experience.

 

Joey Camb's picture
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04/02/2010

Have to agree Harry's room (is this for children only as part of a family room?) it looks like you have accidentally given your web deisgner a picture of your childrens room.

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RobBernard wrote:

All feedback is greatly appreciated,

Be careful what you wish for Smiling

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05/22/2008

 Welcome. And good luck. One big comment...SHARED BATHS????  If there is anyway you can fit even a small private bath...do so. shared baths are not good these days.

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03/11/2009

Congrats..best wishes for a great year !Mary

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IronGate's picture
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08/09/2008

 Congratulations! What an accomplishment.

About your website: to be honest I did not notice what the others pointed out (name in banner, identify size of beds), but they are good points. What I did notice was the picture banner on the breakfast page (I ALWAYS check for breakfast) and the room picture for Harry's room. Here are my thoughts: use a picture that shows a full pitcher and glass of juice. I know it looks like you just poured the glass, but it looks like you're running out. In Harry's room -- and this goes more the to inn than the website -- get rid of the toys; put the boombox on the shelves. I felt like I would be kicking a little boy out of his room, and that was a bit disconcerting. 

Literally, those were the first two things I hit on your site: Harry's room, and breakfast. I like room names that show personal character, and I want to know about the breakfast. 

Good luck to you!

ETA: Policies: "A two-night minimum may apply at certain times." When is that?

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Ice
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  and best of luck to you!

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Tom
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10/11/2009

Briefly, web pages should clearly identify name and place.  The Top "Welcome" should say "Welcome to Residence Hill Bed & Breakfast, Sheridan Wyoming"   For SEO, put the main place name someone would look for in text as often as you can.

Good luck ... and may your personal bathroom cabinet always be overflowing with partially used rolls of toilet paper.

Arks's picture
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05/22/2010

Tom wrote:

... and may your personal bathroom cabinet always be overflowing with partially used rolls of toilet paper.

Can't find it now, but somewhere I've seen a little gizmo that lets you quickly wind partial rolls onto another roll, to build a full sized roll out of several partials.

Trouble is, I think it was just a gag on a situation comedy I saw. But it could sell well to innkeepers!

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gillumhouse's picture
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05/22/2008

Welcome. I saw only one room saying the size of the bed - the room with twins. I would add bed size to the room descriptions. It makes a big difference to folks whether it is full, queen, or king.

May you be as busy as you want to be.

Madeleine's picture
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09/29/2011

Congrats on opening! Call me confused but if you just got your first bookings how the heck are Rich & Svetlana cooing over how each time they've stayed...?

Love how you have all those books in the rooms!

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Highlands John's picture
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04/16/2010

Hi, welcome to this wacky world of Innkeeping.

One thing I would say about your website is that it's not obvious what your business name is or what you do. Would expect to see your business name on a banner across the top of each page.

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Arks's picture
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05/22/2010

Welcome and best of luck!!! I know you're tired, but excited!

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