Guests Luggage

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10/07/2008
I offer to carry
52% (13 votes)
I immediately grab and carry
0% (0 votes)
I sometimes offer if it is a smaller/lighter item
8% (2 votes)
I call my spouse to assist or carry
8% (2 votes)
I let them carry their own
0% (0 votes)
I let them carry their own-my neck/back/knees are now shot
12% (3 votes)
I only assist if it is a huge piece and they need help
8% (2 votes)
other
12% (3 votes)
Total votes: 25

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06/24/2008

I do offer to help with some items when I am showing them to their room but most of the time they decline.  With those that have brought their entire wardrobe, we have a luggage lift put in last year.  This has saved us quite a bit of wear on the stairs as well as our backs (and those of our guests).  

JB, we too have had questions about how do I get the luggage to the door.  We just point to a cart and tell them just load it all on this, it rolls easily - all while giving them a nice grin.   I agree with Arkie - if they expected the Ritz service, they should have booked there.

Highlands John's picture
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copperhead wrote:

 I agree with Arkie - if they expected the Ritz service, they should have booked there.

And paid Ritz prices

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Silverspoon's picture
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 If the bag looks bulky and they are staying on the second floor I always call DH rather than risk them denting the walls and stairs on their way up.  It is a lot easier to carry the bag than to repair and repaint dented woodwork and walls!  Purely selfish I know....but they don't know that!  It's sort of like "evening turndown".  Guests think we do it for them but really we are protecting our investment by drying the bathroom and hanging wet towels.

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Madeleine's picture
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09/29/2011

I hate the wallpaper that is on the walls in the stairwells but I will not remove it! It holds up so much better than paint. Until we can put up wainscoting, there it will remain.

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gillumhouse's picture
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05/22/2008

My wainscoting does not appreciate luggage.

Tom
Tom's picture
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10/11/2009

We have an elevator.  Lots of robust guests decline its use, but I tell them it is to save my staircase walls, not to spare them the climb.

One of the things I learned as an aspiring.  A very nice B&B owner (the B&B and the owner, too) showed me the dents in the staircase walls.

Highlands John's picture
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I always ask if they would like a hand with their bags, most say no thank you.

I'm not as a matter of course helping them carry it in from the car, but if they ask and obviously are struggling with it I will help.

It seems ridiculous to me to travel with bags which you are incapable of carrying or getting in or out of a car.  If you can't lift a large suitcase take two smaller ones or reduce the amount of clothes you take and visit a laundry during your holiday.

On one occasion I offered to carry a case upstairs which looked particularly heavy. I gave an almighty tug to lift it off the ground and completely ripped the handle off. Luckily the guest laughed and said "Don't worry, it's been working loose for a while". 

 

Joey Camb's picture
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We have had a few quite pregnant ladies come to stay and I always help with their bags as I don't want them doing any heavy lifting. Older men can be quite offended if you ask them! I always say in that case " just so you arn't offended can't I help you with your bag? its required that we ask" Also I don't want them banging their bags up the stairs and down again bashing all the stairs and walls. Room 2's door has a big dent in it from this about which I am super cross!!! grrr

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10/07/2008

Okay so from all of this, I glean "offer to carry bags if...they have small bags" haha

People have no idea the physical demand of running an inn. Vacuuming the stairs every day is a feat in itself. On hands and knees wiping down the wood on the outside of the runner on the stairs. That is just one simple task. Just sharing these things with y'all as you understand. Even if you have housekeepers to do the hauling of stuff up and down the stairs, lifting mattress to do the tuck, there is still labor involved all over the place. 

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02/28/2010

 what you said re: the physical demands!

 

Madeleine's picture
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Joey Bloggs wrote:

Okay so from all of this, I glean "offer to carry bags if...they have small bags" haha

I do not know how many guests have said, 'We should have thought to pack an overnight bag and left this huge thing in the car.' Yup. Ya shoulda. (Waiting for the laughs when we arrive at our destination next week loaded down like pack mules...)

We usually end up with a lot of 'last nighters' who need to 'consolidate' for the plane trip in the morning. They haul in everything. And leave half of it behind in the form of trash.

Madeleine's picture
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When we carry the luggage:

  • Elderly guests with big bags
  • Anyone with more bags than hands (and they've already made 3 trips to the car before checking-in)
  • Guests with kids who need to hold onto the kids
  • If the guests ask for help

I do not grab the big bags, I'm too short for those 3' tall bags and they're usually weigh too heavy for me. DH will go to the car if someone asks AND he believes they need help. He's gone once too many times for lazy people and he won't do that again. Because, yes, someone got those bags into the trunk once before (possibly a neighbor, who knows!).

It's not that big a deal for me to grab a small bag as I'm going to the room anyway and I can show the guest the proper place to put the bags if I already have one in my hand.

We have not made the reverse trip too often. Most guests seem to be able to get the bags down the stairs ok. Although some of them should not have even tried!

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08/04/2008

Whenever I was checking someone in (solo man, solo woman, couples) I would ALWAYS ask if they needed help with their luggage. To ME, it was the courteous thing to do. I am there to SERVE. 

In my mind, it is like holding the door open at the bank for the person behind me- common courtesy.

However, never ONCE in my 5 years have I had someone take me up on that offer.  I did have one elderly woman (and I MEAN elderly) who looked like she was going to keel over if she picked up her bag. So I just put my hand on the handle of her bag when she went to grab for it and said, "May I please take you bag for you?" We had to walk up two flights of stairs- I was concerned....

gillumhouse's picture
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I do not quite agree with the I am here to serve - I serve the need for a comfortable lodging, I serve breakfast, and I serve information. I am not serving as anyone's dog's body.  The times I have caried bags upstairs I did it because as stated already, I did not want my place dinged up and the bags were so heavy I lifted it one step at a time - I did not want them falling over because the bag got away from them, taking them AND everyone behind them down the stairs with that dangerous weapon (the suitcase) on top of all.

egoodell's picture
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06/01/2008

 We ask if they need any help with their luggage and they usually decline

RIki

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10/07/2008

Forgot to add:

Do you offer to go and get their luggage (if you offer to carry) or only once they are inside the door offer to carry to their room? 

I have had guests, mostly older, who assume the innkeeper will go and get their luggage from their vehicle. They say something like "How are we supposed to get our luggage in here?" 

Generic's picture
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Seriously? People think you are their indentured slave that will bring their luggage from their car to their room? How the heck did they get it into the car and why are they staying at a B&B when they clearly need the Ritz (the valet, the bellhop and butler).

We have had that happen once, but it was two older ladies and as a general rule unless someone is infirm, we don't do it, nor even contemplate it. And usually the infirm don't stay with me, because of the stairs.

I am not supposed to carry heavy items, so generally I will help with a lighter item or ask my other half to help. We don't offer bellhop service.

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Eric Arthur Blair wrote:

Seriously? People think you are their indentured slave that will bring their luggage from their car to their room? How the heck did they get it into the car and why are they staying at a B&B when they clearly need the Ritz (the valet, the bellhop and butler).

We have had that happen once, but it was two older ladies and as a general rule unless someone is infirm, we don't do it, nor even contemplate it. And usually the infirm don't stay with me, because of the stairs.

I am not supposed to carry heavy items, so generally I will help with a lighter item or ask my other half to help. We don't offer bellhop service.

Happens quite often. I look at them and say sometimes "Are you asking ME to go out to your car and get your luggage?" Then they will say "Isn't there someone HERE who can do it?"  No, I tell them, there is just me. 

Women on their own ALWAYS have luggage they cannot manage, 50% of the women in general have bags that are too weighty for them and have to carry them on their own (I have noticed).

 

gillumhouse's picture
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Joey Bloggs wrote:

Women on their own ALWAYS have luggage they cannot manage, 50% of the women in general have bags that are too weighty for them and have to carry them on their own (I have noticed).

 

I can relate to that - but traveled with DH. Packed us both in one bag and I joke to folks that he married me because he knew I was from WV because women in WV are part pack horse. But I always carried our one bag, would never have asked anyone else to do that.

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Eric Arthur Blair wrote:

...why are they staying at a B&B when they clearly need the Ritz...

Well said.

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muirford's picture
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 I offer if it's a lighter item; I offer to call DH if it's heavier.  I think many times they won't ask me to carry a heavier item even if it's too heavy for them to manage.  I will just pick up some items if the problem is quantity vs. weight.

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Breakfast Diva's picture
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05/26/2009

I offer to carry if it's an older couple who look like they're a little unsteady on their feet.

gillumhouse's picture
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05/22/2008

I ask if they need help with their luggage. Usually, unless they are obviously older than I am. they say they can handle it. OK with me.

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