What Will You Do to Encourage Repeat Customers This Year?

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Joined:
05/30/2008

Got an email from a recent hotel stay offering 20% off on a future stay (no restrictions) and complimentary breakfast for up to 4 guests (the extensive hot breakfast buffet, also with made to order omelets, is not usually free unless you are a certain level member of their frequent stay program). 

It was a lovely place with excellent service from the staff and we would definitely go back, so this was the icing on the cake. 

This city only has a couple of B&Bs and they are not conveniently located.

What kinds of things are you thinking of doing to promote repeat customers?  Or, are you in a location where folks don't return to visit?

 

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~ Anton Chekhov

 

Joey Camb's picture
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Joined:
04/02/2010

Im trying to work on my value added ie working with local resturants to get discounts for my guests etc this is something that doesn't cost me anything but is a nice touch. However we do get quite a lot of repeats, my biggest project is getting more people to book directly through our web site and promoting our web site and SEO. I am also getting my keyrings organised they are doing cute ones for £100 for £500 so they work out 5p each which is good  value!

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