Your Star rating

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Our B&B will be inspected next week and I am really nervous. We are trying for a 4 star rating and there is a lot of criteria to abide by. Is the rating system strict in the US?

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Makes you wonder how they get guests in the first place! 

JunieBJones (JBJ)'s picture
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riverbendnewbie wrote:

Makes you wonder how they get guests in the first place! 

There is this thing...wherein a B&B has old pics on their website and new owners have bought the place.  So the website has not been updated and the new owners are not giving what the old owners promised their guests.

The place I stayed offered evening sherry on the porch, but yet served white frozen bread for breakfast.  It made no sense to me at all.

But like the other thread mentioned - did I say something to them? No, I just left never to go back.  But of course this was a DESTINATION in Queensland Australia right near the Great Barrier Reef.  None of us guests were likely to return to the same spot ever again.

And it has since sold as a private residence and the owners are onto a larger inn with hired staff.

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Hi, I hope everyone is having a great day and thanks for all the congrats! We had some company last evening and they had a tour of our B&B. It can be a pain to go through inspections but there are B&B's out there who give a negative impression. This lady told us of their experience with a B&B(I can't say where) The room was not nice or clean--it was late they had no choice. In the morning they went for breakfast and the owner had a box of cornflakes waiting for them! It did not turn them off B&B's but they will do their research from now on. We may not be the fanciest but our guests will be treated well.

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In 1987 we traveled with friends through the Poconos and Vermont on the way to a windjammer cruise out of Rockland (the French has since moved to Camden). We looked for shared bath to save money. In the Poconos we stopped at a small B & B and discovered that just prior to our arrival the daughter had become engaged! Breakfast the next morning was a box of cornflakes, juice, coffee, and that is all I remember - but we were satisfied because we only paid $25 per room (remember it is 1987). Then we stayed at a B & B in Vermont (same trip)  - no plastic, prepaid by check for 2 rooms for 4 adults @ $68 per room. In chatting with the innkeeper that evening, we were informed the kitchen was stocked and we were to just fix what we wanted and she came in later and cleaned up. OK, no problem.

Until morning when I go to the refrigerator and find 1 (that is one) egg and not much else. I think there was coffee in the cupboard but whatever was there, we were sooooo disappointed and of course, stopped at a restaurant for breakfast.We would have welcomed the cornflakes!

JunieBJones (JBJ)'s picture
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riverbendnewbie wrote:

Hi, I hope everyone is having a great day and thanks for all the congrats! We had some company last evening and they had a tour of our B&B. It can be a pain to go through inspections but there are B&B's out there who give a negative impression. This lady told us of their experience with a B&B(I can't say where) The room was not nice or clean--it was late they had no choice. In the morning they went for breakfast and the owner had a box of cornflakes waiting for them! It did not turn them off B&B's but they will do their research from now on. We may not be the fanciest but our guests will be treated well.

Congrat Riverbend!  Can't wait to hear your guest stories.

Yes, that is something I ask and get to hear some interesting comments.  A box of cornflakes!! I stayed at a place where there was a toaster and a loaf of bread still frozen from the freezer to toast yourself.  Breakfast was from 7-9am and we were there at 730 and there was not a drop of coffee to be had.  DISGUSTING!  No innkeeper to be found either.  She was off "cleaning" or something. 

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05/22/2008

Sounds like an experience I had in Toronto!!!! Only even worse.

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08/19/2008

Hi again and thanks for all your input. Right now the only thing that may hold me back is the "room darkening capabilities in the bedroom". There are miniblinds for privavcy and dark drapes --I just hope that will be enough.As far as furniture I did use antiques in one room and working on a"fifty's theme for another--all art deco 50's furniture. Its pretty cool with the car radio lamps. All you can do is hope for the best and try to improve.

I definitely do not want to try for 5 star!

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05/22/2008

based on what I saw for that 5 star place, I see no reason why you couldn't make that...that place is no 5 star property in my opinion. You will do just fine!!!!

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08/19/2008

Thanks, I hope so. By the way, I can't seem to upload a pic--keeps saying it is too big--a thumbnail pic is too big?

swirt's picture
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05/17/2008

Hmmm... I'll look into that.  When it says something is too big, it usually means memory wise.  How big is the file?

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08/19/2008

Well we finally got inspected this morning and we are being rated canada Select 4 star. Thank God thats over with now we work on our liquer license. Exciting to be able to move forward.

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08/04/2008

Congratulations!!! Good job!!

Good luck on the next phase!!

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Congrats! Good going!

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05/30/2008

Woo hoo!!  Good going Smiling

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05/22/2008

Hey congrats...see no worriesSmiling

Morticia's picture
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riverbendnewbie wrote:

Our B&B will be inspected next week and I am really nervous. We are trying for a 4 star rating and there is a lot of criteria to abide by. Is the rating system strict in the US?

This sounds a bit like the CAA/AAA rating. You have to have certain amenities to get a certain number of diamonds. We'll never get more than 3 because we don't have a pool or dining room restaurant. Some places can't get 5 diamonds because they don't have marble/granite countertops in the bathrooms.

'Good quality' is subjective. My idea may be different from yours which may be different from the next person's and the auditor's. Sometimes, beat up antiques are of better quality than brand new furniture.

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08/19/2008

I understand that and we will be providing full breakfast however they seem more concerned with whats in the rooms. If you are missing a small item it will not get you the 4 stars that you want. So I am basically doing a check list to make sure.

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05/22/2008

Doesn't the organization give you a checklist?? That would seem appropriate to know what their standards are BEFORE their inspection. I would check with them. You are in Canada...perhaps one of our British Vancouver folks can assist.

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08/19/2008

Yes they give you a checklist however some of the items are pretty subjective. For example "good quality furniture and linens". My idea of good quality may be different from theirs.

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05/22/2008

I don't think so. Good quality means  CLEAN, nothing tattered and torn, no sagging mattresses, no thread bare linens. Common sense applies here. I am sure they are not looking for a 5 star hotel I am sure. Are there any other B & B's in your area you can talk with? How about a B & B association? You need to get some feel for it from those who have been there and done that. And, you need to start some networking now before you get started.

gillumhouse's picture
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05/22/2008

I think she is looking to BE a 5-Star and wish her the best. Hope she gets it.

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05/22/2008

Sorry you misunderstood what I was trying to say. I meant like a 5 star Michelin ( sp??) rating or whatever.

The rating she is going for is a 4 star as she said, but I don't think it is the same standard as for upscale hotels/ spas etc. We aren't really certain who is actually giving out the star ratings here. I was just generalizing.

Ok, I finally looked to see what this was. here it is:

Their **** says: **** This rating indicates exceptional quality in all areas of facilities and services offering superior quality throughout the property in areas of guestrooms, bath and common areas. The property typically provides laundry/valet service as well as many additional amenities.

Are you or do you want to provide laundry/valet services?????  Hmmmmm

 

So..here is a ***** rating place. How do you compare with this??  Luxury to a "world standard"???? Doesn't look like that much to me What do others think???

Morticia's picture
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05/22/2008

Just looked at the ***** place and I have to say that a TV on a TV stand and a bathtub in the room are not what I'd call ***** amenities. And those bathtubs look like you'd fall into them if you mis-stepped out of the bed. (That may just be the photography, tho.)

Morticia's picture
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Ok, I read that over and I'd get 1-2 stars. I don't have 'coordinating' anything. It's eclectic here! Altho, for other features I could get a 3 star rating.

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riverbendnewbie wrote:

Our B&B will be inspected next week and I am really nervous. We are trying for a 4 star rating and there is a lot of criteria to abide by. Is the rating system strict in the US?

That sturgeon is scaring the life out of me!  WOW!  THOSE sturgeon, looks like two diff ones.

Hey re rating, if you serve continental you will not get the highest rating, that is all part of it.  The "service" not just the accomodations.

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05/22/2008

Inspections vary in the US from State to State and according to different association policies.So all of us are different

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06/15/2008

Just wondering, inspected by who?

I just looked at your site I am very impressed.

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IronGate's picture
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08/09/2008

What is your site's URL?  I'm having difficulty finding it.

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08/19/2008

We get rated by Canada Select and they redid some requirements recently. I need 2 chairs in each room and they must be "good quality" so I am shopping again this evening. I have large furniture in 2 of the rooms and I don't want them to look crowded.

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