FAQ pages

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Joey Camb's picture
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I want to add a FAQ page and was very impressed with Highland John's any suggestions for commonly asked questions to add?

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Highlands John's picture
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 Can anyone tell me how to delete my website FAQ page posting below, as it too clearly identifies me. 

It was only my intention to post for a short while and then delete when this thread went quiet, but for some reason there is no "edit" option on my post in this thread (there is in others). 

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Highlands John wrote:

 Can anyone tell me how to delete my website FAQ page posting below, as it too clearly identifies me. 

It was only my intention to post for a short while and then delete when this thread went quiet, but for some reason there is no "edit" option on my post in this thread (there is in others). 

Email Swirt to have him delete it, once there has been a reply TO YOUR SPECIFIC comment then there is no edit allowed. Like this one, you won't be able to change this one I am replying to.

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Highlands John's picture
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Ah, thank you both.

Madeleine's picture
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Once a post has been replied to the edit button disappears for that post. That happens so someone can't go back later on and delete something after it's been commented on. You could email Swirt and ask him if he can delete it.

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No! Don't put anything on there like that. FAQs about your inn, not poison ivy and bears! Please don't do it!

Madeleine's picture
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Joey Bloggs wrote:

No! Don't put anything on there like that. FAQs about your inn, not poison ivy and bears! Please don't do it!

Just went and looked at it and you're right. It looks scary now. Rather than informative, how I meant it.

gillumhouse's picture
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My initial thought was for your guest book in-room. Online is TMI.

Joey Camb's picture
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maybe something along the lines of the flora, fauna, animals. bugs etc may not be what you are used to as we are in a more rural location/different state/ country and therefore look at our guest information or ask if would like more information.

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Maddie, you could save that info for your room books or for some other general info area of the inn.

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Arks's picture
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Samster wrote:

Maddie, you could save that info for your room books or for some other general info area of the inn.

Such a good point! Don't scare people off before they make the reservation. Give them the additional information they need after they get there. I don't think anybody would blame you for not mentioning on the website that your county has poke berries they shouldn't eat.

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Arks's picture
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Don't forget plants in your FAQ. Irritants like poison ivy, for instance, plus anything that might be dangerous to eat, like poke berries.

Madeleine's picture
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I'm going to have to stop now. The wildlife list is getting too long.

Weaver's picture
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PLEASE PUT BEARS on your list!!!!

Most city folk don't have a clue.  And they think all deer are Bambi. NOT.

 

Madeleine's picture
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Arkansawyer wrote:

Don't forget plants in your FAQ. Irritants like poison ivy, for instance, plus anything that might be dangerous to eat, like poke berries.

Totally forgot the plants!

Madeleine's picture
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Thanks for all of the ideas!

Question- would you have a section on 'wildlife' guests should know about? Some guests have never seen some of the animals we have. Or the bugs. Some have never heard of them, either.

I'm not going to go thru every animal or bug, just the ones guests might have a run in with and ones they should understand. Bear, mosquito, tick, deer, skunk.

Weaver's picture
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What bears and Bambi aren't the attraction?  Eye-wink

Kidding aside, I wouldn't want to stay at a place that sounds scary before I get there.  In fact in my Inn search I have taken some places off the list due to certain indigenous wildlife.

Maybe a page or brochure in the room, sort of a  helpful hints about our local wildlife, with pictures.  

I personally would be more interested in weather, dining, activities, list of events, more about where I am staying than what I should stay away from.  

I have put my 2 cents in for the night, back to my business plan.  Number crunching time!!! whoo hooo 

 

gillumhouse's picture
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There is a B & B in WV that has bears as the attraction for people to go there. Been there - it is neat!

gillumhouse's picture
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I think it might be informative and helpful. Especially the what to do if one happens to encounter any of the 4-legged inhabitants. What a tick looks like and how to remove if a tick found a host might be exceptional info for a city slicker. I think mosquitos are everywhere, just bigger in Wisconsin, Michigan, and Minnesota (big enough to ride there).

Madeleine's picture
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gillumhouse wrote:

I think it might be informative and helpful. Especially the what to do if one happens to encounter any of the 4-legged inhabitants. What a tick looks like and how to remove if a tick found a host might be exceptional info for a city slicker. I think mosquitos are everywhere, just bigger in Wisconsin, Michigan, and Minnesota (big enough to ride there).

Furriners don't know what mosquitoes are unless they have been here before. One mother told her daughter to show me her legs, which were covered with bites. Mom & other daughter were untouched and she was worried the daughter had contracted some disease. She said her daughter complained something was biting her at the outdoor restaurant they went to for dinner.

Looked like mosquito bites to me but I told her she should take her daughter to the walk-in clinic and have them look as they could offer advice on what to do to reduce the itch.

gillumhouse's picture
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Include suggestion to not wear perfume if going hiking or to an outdoor restaurant.

 

Joey Camb's picture
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see told ya! It is also a god way to get in key words ie what is a bed and breakfast?

Arks's picture
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Very good stuff. Not everybody will go to a FAQ, but many will, and save the innkeeper's time responding to the same things over and over.

And these are REAL questions. So many websites I've seen over the years have FAQuestions the company seems to have just made up as a way to push their products yet again, rather than answering questions real customers have repeatedly asked.

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DOGS, Pets, Service Animals

Addtional people

children

smoking

walking nearby

parking

is WIFI free or charged

alcohol

pricing (ie priced per person or per room - for those overseas guests)

payment

Arriving late

etc

Madeleine's picture
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I haven't read his so some of these might be repetitive:

  • How close are you to...?
  • Do you have WiFi?
  • Is there off street parking? Is it free?
  • Is breakfast included?
  • Are children allowed?
  • Am I supposed to tip?
  • Do you take (cash, travelers cheques, credit cards)?
  • What time is checkin/checkout/breakfast?
  • Can I drink in my room? In the lounge? On the porch?

Other than the questions about the drinking & tipping, everything else is covered somewhere on the website. But, a FAQ page would put it all in one place.

Highlands John's picture
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Our FAQs page has grown over the years and was created for the very reason that some questions keep cropping up and I think it's worth crowing about the answers to many.

[edited: link removed by swirt upon request]

Silverspoon's picture
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10/16/2011

 Wonderful page! and great timing...I am jsut now updating our site to include a FAQ page. Thanks for sharing.

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Atreo's picture
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04/03/2011

Very useful, thank you. I have to add a FAQ in my website.

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Madeleine's picture
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Very clear. Great page. Thanks for posting it.

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