room questionares

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Joey Camb's picture
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I have put this in this category as a neighbour B&B said since she has impliamented questionares in her rooms her trip adviser reviews have gone down ie volume be this a good thing or bad thing you decide but thought it was worth stating. I am thinking of impliamenting something along those lines and wondered if anyone else did? if so any chance of being emailed a copy?

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Joey Camb's picture
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You guys are kind of missing my point to a certain extent I don't give a fricking monkeys what they say on the questionare its the keeping them off the online review sites that appeals to me. I know full well people will say they had a lovely time and then slam you online 5 minutes lates but was wondering if they had a guest review form that might head some of them off before they get that far. Also John said he uses it as a filter to court online reviews ie form says we had an amazing time blah blah blah so you send them and email to say any chance of an online review? I am fully prepped for the bed was 3 inches to high brigade!

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Not really missing the point. Totally get the point. Just saying before everyone does it, be prepared for some of the inanity.

I think it's an excellent way to let guests let off some steam offline. They may feel they have told you what's what and might not post online as well. However, some of the nice comments might go missing off the review sites as well because those folks will think they've said their nice things to the people it matters most- the innkeepers.

I've stopped asking for reviews. People who really like our place (they come back 2-3 times/year) are the people I want to write reviews. They don't. People who go a lot of places every year, I want them to write reviews because if they are review writers, their reviews have more weight. They don't write reviews either. We just do not inspire passionate review writing here.

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Silverspoon's picture
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So go ahead and put the questionnaires in the rooms.  Just because your guests fill them out, does not mean you have to read them.  Personally, I have never found reading the results of this type of questionnaire to be helpful. Like everyone else here, I have wanted to scream after reading all the picky ridiculous compaints...none of which I could really address, or perhaps more accurately, none that I would address.   For example, we put a dish next to the teakettle on the tea cart for used bags and spoons.  One guest did not like that...he suggested we put a trashcan out instead.  I mean REALLY....how picky can you get.

So forget about reading the comments...scan the overall reviews if you want, pick out the best ones and make your on-line review request from those. 

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Generic's picture
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Personally, we ask the guests how we did and if there was anything they think we should change. Their body language is a pretty good guage. Only solicit reviews in email based on how you think they are. And forget the rest. The h8rs will h8 and find their way there. Personal appeals are the best and after they left, so they don't do it from your wifi.

I think the forms only clarify them on points to mention that they don't like. I'm not surprised that such a form has lowered his rating. People will remember the bad that way. It's too soon. You need them to start to reminisce a bit about their vacation.

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camberleyhotelharrogate@yahoo.co.uk wrote:

You guys are kind of missing my point to a certain extent I don't give a fricking monkeys what they say on the questionare its the keeping them off the online review sites that appeals to me. I know full well people will say they had a lovely time and then slam you online 5 minutes lates but was wondering if they had a guest review form that might head some of them off before they get that far. Also John said he uses it as a filter to court online reviews ie form says we had an amazing time blah blah blah so you send them and email to say any chance of an online review? I am fully prepped for the bed was 3 inches to high brigade!

I would rather face one online review than daily barrage of forms (how many rooms do you have, so daily x that) of nit picky comments that make you feel worthless and you place rotten and wonder why they even stayed there. I didn't miss the point at all. 

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Think of all the stupid things people tell you over the years, then you provide them with a venue to jot down the lot, be prepared for lots of piddling crap (opps) to go along with a few good worthy comments. 

Sorry, I am with JB - this last week of guests have put me through the ringer!  Receiving a completed questionaire from this bunch of self absorbed people would have put me right over the edge!

Now in general it may not be a bad idea but I would not go overboard - give basic questions and "is there anything you would like to see added"  but you may not want to read these until you need a real good laugh!

Madeleine's picture
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I did an online survey once sent to former guests and I really needed a thick skin transplant to read them. Who knew the things that bothered people. Yikes.

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Madeleine wrote:

I did an online survey once sent to former guests and I really needed a thick skin transplant to read them. Who knew the things that bothered people. Yikes.

Tomato tomato yeah both of those!

Things that bother a guest and the reason I won't do questionnaires no matter what and how much you pay me:

  1. having to get up to turn off a light
  2. having to turn on a light
  3. having to find the switch to turn on a light
  4. having to see a light under a door
  5. having to see a light outside the window
  6. having too little light 
  7. having too much light
  8. having a night light
  9. not having a night light
  10. having an alarm clock light
  11. not having an alarn clock light
Madeleine's picture
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This is an old in house which I live. There are only 2 rooms with overhead lights- the dining room & the kitchen. The bathrooms all have a fan with a light but none of the guest rooms have ceiling lights. All of the light switches operate lamps.

If you turn off the lamp using the switch on the lamp, you can flick the wall switch as much as you like, nothing is going to happen.

We have CFL's in the light fixtures. You have to give them half a second to warm up. If you keep turning the switch on the sconces on and off and on and off and on and off, no, you'll never get to a point where the light comes on.

If you wake the innkeeper up to tell her the breaker must be tripped because the lights won't come on, be guaranteed she will come to your room in her fuzzy bathrobe and Mr Potato Head slippers to prove you wrong. And embarrass you in front of your girlfriend. And pretty much insure she'll never see you in her inn again. Sigh.

We affixed a strip of lath to the door frames so guests couldn't see the hall light while in their rooms. Keeps them now from turning the hall lights off. It really was a problem in some rooms given where the bed was in relation to the door. And the new carpet isn't squished flat so that helps, too.

Hate those blue alarm clock lights. Would not complain to an innkeeper but I will tuck the clock under the bed or drape a towel over it.

Yeah, I know you didn't need me to comment, but I can't help myself.

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I have a complain. I'm allergic to CFL light bulbs and you used CFL light bulbs.

Table lamps aren't good enough for me to put on makeup.

CFL light bulbs have a grey shadow that makes me look older.

There were no condom mints on the side of the bed.

The alarm isn't bright enough.

The alarm is too bright.

Ms Innkeeper should have worn Mrs. Potato Head slippers.

It's endless!

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Eric Arthur Blair wrote:

Ms Innkeeper should have worn Mrs. Potato Head slippers.

I figured someone would comment on that!

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copperhead wrote:

Think of all the stupid things people tell you over the years, then you provide them with a venue to jot down the lot, be prepared for lots of piddling crap (opps) to go along with a few good worthy comments. 

HEAR HEAR!

See this is the thing, everyone is a critic. Everyone thinks they can say whatever they want whenever they want to. Go to facebook if you don't know what I am talking about. The stupid things people say out-loud is enough for me to realize these are not the people I want valuable feedback from. If anyone wants true feedback, invite a bunch from this forum over, we'll sleep in your beds, and shower in your showers and see if there is enough room for our toiletries and enough light to read in bed. LOL! 

Innkeeper Slumper Party Ole'

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Joey Bloggs wrote:

copperhead wrote:

Think of all the stupid things people tell you over the years, then you provide them with a venue to jot down the lot, be prepared for lots of piddling crap (opps) to go along with a few good worthy comments. 

HEAR HEAR!

See this is the thing, everyone is a critic. Everyone thinks they can say whatever they want whenever they want to. Go to facebook if you don't know what I am talking about. The stupid things people say out-loud is enough for me to realize these are not the people I want valuable feedback from. If anyone wants true feedback, invite a bunch from this forum over, we'll sleep in your beds, and shower in your showers and see if there is enough room for our toiletries and enough light to read in bed. LOL! 

Innkeeper Slumper Party Ole'

When I have my Innkeeper Slumber Party before I open, will someone else cook breakfast?

 

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The number of crappy guests many of us have had this weekend, I would take the whole lot of them out in the yard and sing a little song as I burned them. Wait, did I just type that for real?

I mean, sure isn't that sweet, let them eat cake, the little buzzards!

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Joey Bloggs wrote:

The number of crappy guests many of us have had this weekend, I would take the whole lot of them out in the yard and sing a little song as I burned them. Wait, did I just type that for real?

I mean, sure isn't that sweet, let them eat cake, the little buzzards!

You'd torch the guests or the questionnaires or is this the wrong weekend to even ask if there is a difference?

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Madeleine wrote:

Joey Bloggs wrote:

The number of crappy guests many of us have had this weekend, I would take the whole lot of them out in the yard and sing a little song as I burned them. Wait, did I just type that for real?

I mean, sure isn't that sweet, let them eat cake, the little buzzards!

You'd torch the guests or the questionnaires or is this the wrong weekend to even ask if there is a difference?

I refuse to answer 

Generic's picture
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burning leaves evidence.... acid does not.

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 JB, you are funny!!

Joey Camb's picture
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for example one case was person said "would have been handy to have a hairdryer in the room" (a) person could have asked but (b) brought it to her attention that the hairdryer had been pinched. Emailed the customer said sorry there wasn't one, there normally is but someone must have accidentally packed it and now it has been replaced.

Highlands John's picture
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We have a questionaire in all our rooms (copy emailed to you direct) and I think it's invaluable. People will put things down that they wont tell you to your face, and sometimes they can be useful to know.

Sometimes people put down absolute rubbish, but you have to live with that.

I use the contents of the questionaire to judge if I should send people a request to put a review on t a.

 

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I was wondering if you would kindly email me a copy of your in room questionare.  I am just starting a B&B and would like to have the feedback from guests.

Thanking you in advance,

Colleen848@aol.com

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Joey Camb's picture
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I know I had a chap say the towel rail was the wrong shape? i mean how they are all the ruddy same?

Highlands John's picture
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 On the questionnaire where it asks "are there any improvements you'd like in the bedroom" some woman put "maybe a little less pine".   

I mean.......did the type of wood the furniture was made of really affect her stay. How stupid! 

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Highlands John wrote:

 On the questionnaire where it asks "are there any improvements you'd like in the bedroom" some woman put "maybe a little less pine".   

I mean.......did the type of wood the furniture was made of really affect her stay. How stupid! 

I would be forced to buy a bottle of PineSol cleanser and mail it to her. You know I actually bought some last year as I really like the smell, it smells of "clean" to me.  

Arks's picture
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Did she speculate as to why in-room questionnaires are reducing her number of TA reviews? I suppose once people leave an in-room review they don't feel as much need to repeat it on-line.

Ideally there would be wording that would encourage complaints to go on the in-room questionnaire, but compliments to continue on to TA.

I've been working today on my in-room guest info book and am planning to include a comment card in the book, asking that any problems be passed on to me that way. I guess I should include a stamped, self-addressed envelope so they could send it back anonymously later. It's really important that people have a way to complain or suggest without having to take it to the public forum!

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