Nit Picky Guest Comments

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Just for fun I thought I would stop hijacking Cambs thread and start a new one, as we all seem to bubble under the surface with our own recollections of those nit picky comments, many of them absurd, that we have had from guests, either in person, on comment cards or reviews.

Things that I find funny are two guests both seeing opposite views. Case in point - a winery that is award winning, top wines with 360 degree mountain view, the best chef around was said to me this weekend "Touristy, we walked out as fast as we could!" and then they went to a winery owned by a single man with cheezy wines complaining he can't get them into stores and he makes them in his garage" this they loved, they thought this was the best winery (I do not even list this place, fyi).  They suggested to me at breakfast that "YOU SHOULD have some sort of winery map for you guests" - BAD BAD INNKEEPER WHAT WAS I THINKING? Me markting this place and surrounds 24 hours a day on facebook/google/website and blog... I walked over to the basket I showed them at check in with a hundred rack cards and said "You mean like this? Virginia Wine Trails Brochure."  

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Floor drains: we have them in the bathrooms and science laboratories at my day job. One problem is that the traps dry out and then these room starts to stink, so I have to go around and pour some water down the drains to re-fill the traps. When the building was designed, there was talk about fitting automatic watering devices to these drains, but I guess that never got implemented.

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You all have to remember in the UK we have different electricity than in the US so we do not have sockets in bathrooms and you have to have a pull cord or light switch outside the bathroom so you are not killed. Therefore in hotels you have a dressing table outside the bathroom with a mirror and plug socket (just to set the scene) Woman rings down to me on reception (back when I worked in hotels) can I have an extension chord? I am sorry no (as we didn't have any spare) may I ask why? Because there arn't any sockets in the bathroom and my hairdryer won't reach so I need an extension. I said sorry no you cannot have an extension as using electrical appliances in the bathroom in this country is illegal as it gets you killed!!!! use the socket on your dressing table!!!!!! Serious Darwin Award winner. If you don't know what a darwin award is it is where people who are as stupid as this get themselves killed thus preventing them from having children and therefore leading to the evolution of man! whether you believe in Darwin or not the principle of weeding out people who are that dumb may not be a bad thing!

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Serious Darwin Award winner. If you don't know what a darwin award is it is where people who are as stupid as this get themselves killed thus preventing them from having children and therefore leading to the evolution of man! whether you believe in Darwin or not the principle of weeding out people who are that dumb may not be a bad thing!

Unfortunately, by the time they win the Darwin, they have already propagated. There is no cure for stupidity other than death, and it is illegal to "help them out".

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I understand survival of the fit, however I can not understand what seems to me to be some unreasonable idea that if you have electricity in the bathroom you will be "killed"!  ha ha

The only difference between your electricity and ours is you run on a differen voltage.

Same beast, just a different name.  Do they have ground fault outlets there?

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Madeleine's picture
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Cambs- I really have to ask why, if WE, some of the loopiest people on the planet, can manage to not kill ourselves too often with electrical outlets in the bathroom or near the kitchen sink, what they heck is going on with you lot?

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Madeleine wrote:

...why, if WE, some of the loopiest people on the planet, can manage to not kill ourselves too often with electrical outlets in the bathroom or near the kitchen sink, what they heck is going on with you lot?

They use 240 volt power over there and we just use 120 volt. If we used 240 volt, Americans would be dropping like flies.

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I doubt that but maybe in this day and age of legalized stupidity.

Did you ever wonder how people lived and didn't amputate all their fingers off when the first table fans only had basically four wires on them?

Guess if you stick your hand in a hot fan (or fan in this case) you learned.

I spent 20 yrs. putting in light screens etc. in the automotive industry so that people couldn't hurt themselves.

My conclusion:  You can't fix stupid.

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Arkansawyer wrote:

Madeleine wrote:

...why, if WE, some of the loopiest people on the planet, can manage to not kill ourselves too often with electrical outlets in the bathroom or near the kitchen sink, what they heck is going on with you lot?

They use 240 volt power over there and we just use 120 volt. If we used 240 volt, Americans would be dropping like flies.

You got that right.

DH laughs at it here, please, a little tickle, he says. Once he got a nice shock working on 240 volts and blew him across the room. In Australia the outlets are controlled by an on/off switch - as Highland John mentions the same there in Scotland. Makes sense! There are also drains in the floors of bathrooms AND laundry rooms (another MAKES SENSE!) wish we had that here in the states, no clue why we don't...other than commercial kitchens and others who do, residential don't.

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110V gives you a jolt, 220V gives you death!

I want drains in my floors, it's ingenious and then you can use a squeegee on the floor instead of a mop that simply spreads the dirt thinner and thinner.

We had a guest with an immersion heater (spoon) from France. She didn't understand why when she plugged it in with the transformer it wouldn't boil her cup of water. It's the voltage... to boil a cup of water would take 4 hours, just not enough wattage to do it.

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Madeleine's picture
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We've had complaints from Euro guests that our hot water kettle takes too long to boil because of the electricity being different. Good grief people, sit down and relax already. Or, pour out a cup of water and put it in the micro.

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Madeleine wrote:

We've had complaints from Euro guests that our hot water kettle takes too long to boil because of the electricity being different. Good grief people, sit down and relax already. Or, pour out a cup of water and put it in the micro.

True! Takes way long in comparison. Okay now I want a cuppa, bye!

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My best guess about drains in the floors as you are talking about a sloped for to drain off liquids.

Garages, roads etc have those.

Not quite sure what you are talking about.

Code wise, I would assume a sloped floor would be a hazard to people who think they are walking on a flat plane.

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Colleen848 wrote:

My best guess about drains in the floors as you are talking about a sloped for to drain off liquids.

Garages, roads etc have those.

Not quite sure what you are talking about.

Code wise, I would assume a sloped floor would be a hazard to people who think they are walking on a flat plane.

Yes it is a drain, it's not a guess, it is how they are built and wisely for water leaks (like we have here when water can come through the ceiling due to a guest) and also makes it nice to clean the tile floor.

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I've had people complain that the TV in their room doesn't work. When I go up to check and press the ON switch on the wall next to the plug with a TV sticker on it they say "We didn't know we had to do that".

WHAT!!!! The TV is completely dark and you never though to check it is plugged in and switched on. How on earth did you manage to get all the way from your house to mine without getting yourself killed!!!!!

One man even said "Well it never said you had to do that in the instructions".

One lady later said she didn't think it necessary to have in the TV instructions that you have to turn the power on, I told her the above story and she laughed.

 

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Madeleine's picture
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See, I would never think I had to power on the TV with a switch on the wall. Even with a sticker. If I didn't have my glasses on I wouldn't even see the sticker, much less the picture of a TV!

I think we have a similar thing here with the heat and the A/C. For people who live in houses that need heat, they look for a thermostat. For people who live in houses that are central A/C and don't generally need heat, they think the thermostat is for cooling and have no idea it actually runs the heat. So they freeze. Same goes for people who live in apts where the heat is controlled by the building and not in the individual apt.

A few people have actually not seen the A/C unit. Or, didn't know what it was because they have central air.

So, part of the room tour is the heating and cooling. But, if you arrive late you don't get that tour. We try to have the heat up a little to take the edge off but we don't turn on the A/C, we open the windows. Which leads to a whole other problem!

And yet, these people all travel to hotels where no one shows you to your room and explains how things work and they don't die elsewhere. So we're always amazed when guests say they didn't see the A/C unit or the thermostat. These are NOT huge rooms!

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Not a guest comment, but I once had something that mentioned a "PIN number" on my website. One guy wrote, taking me to task because the N in PIN stands for the word number, so I was guilty of the sin of using a superfluous word.

He kindly offered to proofread the rest of my website if I wanted to. I didn't take his offer.

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I've found that the CFL's can emit a high pitched hum. I couldn't figure out what it was for a long time then it dawned on me it was the CFL so got rid of those and no more problems.

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Barry_Manilow wrote:

I've found that the CFL's can emit a high pitched hum. I couldn't figure out what it was for a long time then it dawned on me it was the CFL so got rid of those and no more problems.

yes they do and when they blow out the chemicals that leach out of them, save us all! And they do, we have had three do this, it was not pretty. I mean the smell of burning plastic was 10 times better.

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We are lucky LED ones are super cheap ie at the moment they are doing 342 on them at ASDA (a walmart subsidiary) for about $2.50. We have a few bedside lights that are touch lamps so we have to have led for them. I am also going to change the ones in room 9 for led cos the CFL ones I have in there are really slow to warm up as are the ones in 8. Trouble is they are an exposed chandelier so need to have nice bulbs.

Madeleine's picture
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We're looking at LED's as well. How are you finding the color? All the LED's I've seen around here are this harsh, white light that won't make anyone look good!

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we have glass shades on which "warms" the light but the ones in a bulb styleusually arnt that bad.

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We have had a few die, but never blow up. (What brand is blowing up, because that is dangerous, they have mercury in them.) The ones that die most often are the small chandelier type, which we use in the hallway. I hate the fact that I have to take them to the hardware store to dispose of them, because of the mercury.

I want to move over to LED, but they are still very expensive here.

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Not sure we buy so many, might be GE, but will have to wait til the next one goes... They are the bathroom vanity lights. You know the vanity lighting fixtures are so dang cheap and made in china these days, it is no wonder they can't handle anything! (Can you tell I spent half a day yesterday trying to find new vanity lights for one room remodel?)

Old things are not compatable with new things, so as old as we want to keep an historic home we are forced to go new.

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We have the same problem ie 106 year old building but I find ebay excellent for reproduction stuff which is in keeping with the building. may be worth a look.

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Had a guest complain about CFL blubs saying that she was allergic to them.

And of course the "it's too cold" and "it's too warm" complaint all winter long. Odd how it's always women of a certain age.

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Eric Arthur Blair wrote:

And of course the "it's too cold" and "it's too warm" complaint all winter long. Odd how it's always women of a certain age.

Yeah, it's tough when the internal thermostat runs on overdrive 24x7 and you don't sleep all night because it's either too hot or too cold. I feel this is a great time for me because I don't censor the inner Potty Mouth (auto filter) any longer. Who cares. Not me.

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"You should buy a new TV, they're not that expensive nowadays." Totally sarcastic. Hey pal, the TV works just fine, just because you don't like the way it looks doesn't mean it doesn't do it's job.

"Nice place but the lounge is a bit dated."

So, we did buy a new TV this year, totally revamped the living room and now it looks like a living room I might even like to hang out in.

But, let me tell you, in August, when I haven't had a day off in 3 months, stuff like like rankles. Mindless comments about something that makes not a wit of difference in a 'normal' person's life but the critics, oh they have to criticize.

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You mean like the guests who told me at check out that they had no hot water their entire weekend. They tell me now? I was not about to let them off the hook. They acted so put out and dissappointed about it. But don't bother to mention it to us the 50 times you saw us all weekend.  

I asked "Did you check it at the sink?" They stared back at me like deer in headlights, middle aged couple, surely they were not that daft, right?

I ask them to let me check it, and they acted put out and just wanted to leave this awful place...we THREE go up there, I first check it at the sink, as I know the hot water tank is VERY close to this bathroom.  Sure enough piping hot water in 2 seconds.  I go to the shower and 2 seconds later the room fills with steam.

They say in unison "Well we BOTH tried it and it never worked."

and btw our hot water is turn left, as it is supposed to be on the faucet, turn left and voila hot water. I hoped they felt embarrassed, really hoped.

See if there was a comment card they would have written a scathing comment about this and I would NEVER have been able to show them otherwise. Really irked me. But people are this way, cannot work anything out, cannot work out how to close the blinds, so pull the curtains over the whole windows. Can't work out some basic things, like hot water kettle. Even after I show them and now have a note there. 

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I had a work colleague whose husband was totally inept at any "handyman" type things and she had never learned to do anything around the house.  And they weren't interested in learning how to do anything.  It was so bad that they hired people to hang their art work in their home.  I was totally baffled by this. 

Those are the type of people that don't even know to question about a GFCI plug being tripped or that a faucet might work some way that they don't comprehend. 

This is why innkeepers must have some signs, as much as we hate them. 

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I'm just working on opening a B&B but have rented the space as an apartment for 20+ years.  I can relay a similar story in that I rented to a woman who went without any lights in the bathroom for an entire week because she had tripped the ground fault.

Amazing.  She finally said something and I showed her the reset button and also the one in the kitchen.

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Colleen848 wrote:

...I rented to a woman who went without any lights in the bathroom for an entire week because she had tripped the ground fault.

Yes, ground faults can be a problem because they knock out the whole circuit, not just the one outlet that has the reset button.

They may be one of those rare cases where it's worth putting up a little sign, if they trip often enough to be a real problem.

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If they trip often enough, maybe it's time to split the circuit and call in an electrician.

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I am a card carrying journeyman electrician for over 20 yrs. now.

Circuits around water require a ground fault.

In this woman's case she tripped the one by the bathroom vanity which also had the vanity lights on it.

Just seems odd that no one looks at the outlet.  It's clearly marked and does not at all resemble a regular duplex.

Besides, why would you wait so long to say something?  You didn't want to bother me?

Guess I can be unapprochable.  lol 

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We had guests whose son was splashing around in the sink and tripped the GFI, which was on the same circuit as the hallway lights for some reason. They didn't know until they came back at night and their kid fell down the stairs in the dark because they didn't bother to come and get us when the lights didn't come on.

Of course, THAT was our fault. We showed them why the lights wouldn't come on and then moved them to another room downstairs as the kid was then afraid of the stairs.

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 No, because people don't think. They are bad enough in their own homes and environments, but put them someplace new and all common sense goes bye bye. We can say the same thing about the PREVIOUS OWNERS of this B&B "What were they thinking!"  I won't bore you with details, but it is a regular occurence.

Because they don't think I agree with the others when they says "Guests and open flames don't match" need I remind of the story of the gal who BOILED (key word BOIL - 212 degrees F or 100 degree C) the kettle and then poured the scalding water into a plastic cup... There are tons of these stories on this forum alone, pretty scary stuff.

Childproof the B&B y'all!

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