Drawing the Line

2 replies [Last post]
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Joined:
10/07/2008

Too much guest interaction.

We all have good and bad days, awful and joyful days. So it is as much about our moods as it is about the guest's moods and personalities. Some days talking just wears us out...especially boring talk, one sided talk from the guests.

What have you found as a way to let those (I won't say needy, because they are just being nice, not needy) guests do their own thing, and not rely or expect the innkeeper/host to mollycoddle them?

We have spoken before about the innkeeper song and dance (and magic tricks) and that some guests seem to think they are purchasing the hosts service as well as the room. Other than verbal cues, and walking away what works for you? The phone rings and they do not take a breath in the conversation and you feel held captive.  Again, for those looking on who are not in this business, they think this is what we get paid to do, or we need to be there 24/7 to meet our guests desire and whims. Some guests are just really nice and want to chat, alot. Too much. 

 

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Joey Camb's picture
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Joined:
04/02/2010

we have 2 phone lines an DH rings it and says come on then!

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Madeleine's picture
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Joined:
09/29/2011

"OMG! Look at the time! I do have to get moving if I'm going to get everything done today. Have fun, let me know tomorrow morning what you did today!"

Gracefully exit.

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Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

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