Just WHY does T A need this?

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gillumhouse's picture
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Just why on GOD's Earth does T A need all this PERSONAL informaton about MY business for me to post a Management Response? I can give them this or a cc# - HUH? ALL of this stuff is NONE of their  business!! See below:

Business Management RegistrationWe take the security of your account seriously. This confirmation process is intended to ensure that only you or an approved representative can access and make changes in your Management Center. Please choose one of the following options to complete your registration.
Please note: providing a credit card is the fastest and easiest way to complete your registration, and no charge will be assessed to your credit card account.
Credit card authorizationSelect Send documentationSelect
Complete Your RegistrationTo register as a business representative of a business listed on TripAdvisor, we need you to tell us more about yourself and your affiliation to the business. Only people who are formally connected to a business can register. We are committed to protecting your personal information and your business.
Register Using Your Credit Card Using your credit card is the fastest and easiest way to complete your registration, and no charge will be assessed to your credit card account. When you provide us with your encrypted credit card information, we can verify you immediately. Click here to register.
OR
Register With Legal Documentation You can also complete your registration by faxing or emailing us any ONE of the legal documents listed below. Once we receive your document, we’ll review it and let you know we’ve registered you. If there’s a problem, we’ll contact you to let you know. With any document you send to TripAdvisor, please include the email address you provided while registering and the name of your business. Due to the volume of emails/faxes we receive, the average processing time using email or fax is 3 weeks (processing times may vary). If you use a credit card, processing time is immediate!
Email: verify@tripadvisor.com
Fax: 1-800-853-8205
Acceptable Documents
Acceptable documents provide a clear connection between the owner/manager and a business. All documents must include the name of the requestor, the name and address of the business, and state a financial connection to the business. We accept ONLY these forms of documentation:
•Property Tax document *
•Bill of Sale for the business *
•Utility Bill (dated within the last 3 months) *
•Pay Stub
* If your documentation does not meet the above requirements, please include a copy of your driver's license or passport as well.
 

gillumhouse's picture
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I wonder just how much personal, PRIVATE info T A has gathered this way. Oh the files of info that are being gathered on this privacy oriented society. And from so many directions.

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Not only TA, everything you do online is tracked and collated and sold to the highest bidder. And, because every agency you do business with offline puts all your info in their online db, you're tracked even when you don't know it. Pay by cc? Tracked. Pay by check? Tracked. Email anyone? That's stored somewhere.

All I can hope for is I never become an 'interesting party' to anyone anywhere. There's too much of me online!

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Madeleine wrote:

Not only TA, everything you do online is tracked and collated and sold to the highest bidder. And, because every agency you do business with offline puts all your info in their online db, you're tracked even when you don't know it. Pay by cc? Tracked. Pay by check? Tracked. Email anyone? That's stored somewhere.

All I can hope for is I never become an 'interesting party' to anyone anywhere. There's too much of me online!

There is a lovely Chrome extension called "Do Not Track Plus" and another called "Facebook Disconnect" which are both wonderful tools that make you much less visible on the net.

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Madeleine wrote:

Not only TA, everything you do online is tracked and collated and sold to the highest bidder. And, because every agency you do business with offline puts all your info in their online db, you're tracked even when you don't know it. Pay by cc? Tracked. Pay by check? Tracked. Email anyone? That's stored somewhere.

All I can hope for is I never become an 'interesting party' to anyone anywhere. There's too much of me online!

There is a lovely Chrome extension called "Do Not Track Plus" and another called "Facebook Disconnect" which are both wonderful tools that make you much less visible on the net.

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Eric Arthur Blair wrote:

Madeleine wrote:

Not only TA, everything you do online is tracked and collated and sold to the highest bidder. And, because every agency you do business with offline puts all your info in their online db, you're tracked even when you don't know it. Pay by cc? Tracked. Pay by check? Tracked. Email anyone? That's stored somewhere.

All I can hope for is I never become an 'interesting party' to anyone anywhere. There's too much of me online!

There is a lovely Chrome extension called "Do Not Track Plus" and another called "Facebook Disconnect" which are both wonderful tools that make you much less visible on the net.

I may have to try that. I'm using stealth mode on Firefox but it doesn't have the facebook disconnect so I'm not sure what it IS doing, if anything.

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Lots of stores ask for my phone number, even if I'm paying with cash. It's all about tracking who you are and what you like to buy.

I always make up a phone number to give them. If I happen to make up someone's real number, I hope it doesn't cause them any more grief than a little extra junk mail.

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Madeleine's picture
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Arkansawyer wrote:

Lots of stores ask for my phone number, even if I'm paying with cash. It's all about tracking who you are and what you like to buy.

I always make up a phone number to give them. If I happen to make up someone's real number, I hope it doesn't cause them any more grief than a little extra junk mail.

Giving your phone number or your zip code when using a cc gives them your opt in to get marketing.

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Arkansawyer wrote:

Lots of stores ask for my phone number, even if I'm paying with cash. It's all about tracking who you are and what you like to buy.

I always make up a phone number to give them. If I happen to make up someone's real number, I hope it doesn't cause them any more grief than a little extra junk mail.

Some of that is for sales info, they want to know how many are coming from where to shop there. They do those surveys every once in a while, and in fact they try to FORCE me to give the info for this area. They want the zip codes and how much they spent with us. I am not giving it to anyone. 

Just like FB targets what you share and what your interests are. I had a daughter trun 18 in Jan and I get credit cards in the mail for her weekly now. I will say, at least they ar respecting the age laws. Today I got a scam in the mail for some modeling company in Jersey. (With her name on it). A sucker is born every minute...

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Joey Bloggs wrote:

Just like FB targets what you share and what your interests are. I had a daughter trun 18 in Jan and I get credit cards in the mail for her

weekly

now. I will say, at least they ar respecting the age laws. Today I got a scam in the mail for some modeling company in Jersey. (With her name on it). A sucker is born every minute...

You can go to the 3 major credit bureaus and have her name removed permanently from solicitations. Not every cc company goes thru the credit agencies, but the ones who do won't send anything. I have not received a cc solicitation in 7 years. If I want a cc, I can find one!

Are the Armed Services calling? We went thru that for years.

Also, while you're at it, lock her credit account so no one can take out a card in her name. It'll cost $10-$20 to put the lock on and then again to take it off if she wants to buy something big later on. (It will also keep HER from getting a cc in her name while she's still living at home.) That would have saved us a lot of grief. Ugh.

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I needed to verify my account and was glad to have read this thread beforehand.  I called and said that I did not want to use a card, but heard that others were able to verify using their email address.  He said that was ok and it would only take a few minutes to an hour to get it verified. 

Get this though - all they wanted to do was verify that my personal registration included the same email address as the business listing.  Since, I had registered with TA long before I was manager here, my email address was different.  He just asked me to go into my personal acct & change it to the business email and he would verify it once it updated in his system.  No confirmation email sent to confirm the business listing's email.  No confirmation email sent to me to verify that I had access to that email address after updating my personal listing.  Nothing.... 

So, what keeps just anyone from changing their own personal email address to yours and then verifying themselves.  There's absolutely no check & balance built into that process.  Crazy!!! 

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They called me yesterday wanted this info over the ph!! I hung up.

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Cbz
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A little heads up on this one - Recently a homestay (B&B) owner, who had verified using his credit card got charged for business listing, which he never wanted. He realised it only after the transaction came up on his phone - he did cancel the subscription but not before being charged for 1 month.

Another owner i know "verified" her listing using a credit card, which belonged to her cousin. Credit card was prepaid visa card (These types do not have any name on them). She was "approved"  by TA and promptly charged for "promotional offer" business listing after 3~ months of validating the CC.

So, .. watch out!

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FYI - I sent an email to TA stating I had verified my business listing serval years ago, used the same email address.  They replied today stating that my email address had verified my association with my business and that my listing was now verified. 

So do as K & I, and send them an email instead of your personal information. 

Madeleine's picture
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Why not bring this up on PAII as well? It is certainly something Jay could approach them on. (I can't, not a member.)

gillumhouse's picture
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I did it on the PAII Forum.

Update on PAII Forum. I was told this had been discussed before - have no idea wht was said then. BUT the kicker for me was a very large inn owner saw nothing wrong with it! He actually thought it was great that they did such a vetting to ensure a "fake" owner did not destroy his reputation with a fake management response. How could that be done since ID & password are needed to get into the inn's account - reviewers just set up and account and post.

I am afraid I lit into him. Once that info is given it is there for anyone with eyes or the ability to hack. I have no idea who (forgot to add where) are their employees. I am so sick of businesses following like sheep when a vendor decides they want something. Look how many got the Diamond listing when BandB upped the ante - what is to stop T A from deciding you pay to be listed, period. IF they have your cc# it is a slam, bam, thank you ma'am.

I cannot believe how people have gotten into the if it is asked for we give it because we have to mode. NO! You do NOT have to give up your info. I did not give up the info and they decided to verity. I do not care if I never wrote another management response, I was not caving.

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That's why we are here, on this forum. Rebellious Innkeepers Anonymous

or more aptly, common sense innkeepers unite!

I remember in the day on another forum where they said service service service and allowing guests to walk all over you, no boundaries, was what we were to do. NOPE. Wrong.

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Madeleine wrote:

Why not bring this up on PAII as well? It is certainly something Jay could approach them on. (I can't, not a member.)

Yes, someone please do!!!  I am no longer a member.

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K, I am sure you verified your account many years ago.  So did I, I even had purchased the business listing (when they started it at a discount) but no longer.

Got the same.  I sent an email as well, and stated that I have been a verified business owner for several years now.  Indicated that they did not find any issue verifing who I was when I paid for a business listing last year. 

I also stated they should be doing this before allowing people to write reviews and verify they have stayed at the property they are reviewing instead of making it impossible for a business owner to protect their business reputation by requiring personal data. 

Will see what response I receive. 

TA - Thorn in my _ _ _!

 

 

 

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At least Facebook are reasonable I had to simply scan in a bill and email it to them to verify my place page and that I am the real owner, I think that is enough.

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Generic's picture
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I didn't even have to do that. My email address with my domain name was enough.

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Eric Arthur Blair wrote:

I didn't even have to do that. My email address with my domain name was enough.

and another reason for inns to have domain names on their emails. I agree.

Like we mentioned the other day when a soap vendor sent out an email marketing blast with their own name on it, very unprofessional. I don't want to step on toes here, but I will, people people don't have yahoo or other emails as your business email. People don't take you seriousely. This is something you should have from day one, it should say "Innkeeper@yourinn.com" or similar.

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Joey Bloggs wrote:

Like we mentioned the other day when a soap vendor sent out an email marketing blast with their own name on it, very unprofessional...don't have yahoo or other emails as your business email.

The soap one was from a company domain e-mail address, something like mlwilson@gilchristsoames.com (not the real address) but she had her display name set to something like Mary Wilson, rather than something like "Mary at Gilchrist-Soames".

So remember, it's not just about the e-mail address ending in your inn's domain name rather than gmail or yahoo, you also need to set the account to display something like "Mary at Mary's Inn" when people receive it, rather than Mary Smith.

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Arkansawyer wrote:

Joey Bloggs wrote:

Like we mentioned the other day when a soap vendor sent out an email marketing blast with their own name on it, very unprofessional...don't have yahoo or other emails as your business email.

The soap one was from a company domain e-mail address, something like mlwilson@gilchristsoames.com (not the real address) but she had her display name set to something like Mary Wilson, rather than something like "Mary at Gilchrist-Soames".

So remember, it's not just about the e-mail address ending in your inn's domain name rather than gmail or yahoo, you also need to set the account to display something like "Mary at Mary's Inn" when people receive it, rather than Mary Smith.


Yeah that's right, in our inbox we just saw a name, nothing more, my inbox has the DISPLAY NAME showing, not the extension.  A good reason to email yourself and see what shows... I mean, honestly we get these type things from guests all the time too, I often wonder if they even know.

But when you are looking at a B&B website and it says for the email contact "Suzie@aol.com" you wonder...

gillumhouse's picture
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So remember, it's not just about the e-mail address ending in your inn's domain name rather than gmail or yahoo, you also need to set the account to display something like "Mary at Mary's Inn" when people receive it, rather than Mary Smith.

One thing I stressed in my Aspiring Seminars was the importance of being professional with e-mail addresses. It makes you as professional as you want/need to be perceived if your e-mail has @yourinn.com instead of a free address. Branding!

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 And google hosts you email for free if you don't have too many addresses Smiling

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Eric Arthur Blair wrote:

 And google hosts you email for free if you don't have too many addresses Smiling

If your web hoting does not give you at least one e-mail address, your are getting ripped off. I have at least 8 e-mail addresses that come to my account plus the ones that are redirected from other web sites.

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 Yeah, but you can also set it up with Google. Which does a better job than my webhost with spam.  (I have unlimited with my webhost)

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Credit card numbers are easy. Just get a disposible gift card and use that.

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You can say whatever, why would they need to care? The ball in in their camp, now. Next bad review, you will have no way but to register if you want to defend yourself.

They do not need us. They can live without our inputs.

This has become a big cash machine. They only care for people to place bookings through their buttons on Expedia, Booking,... Opinions are just an excuse to get some free content.

This is a little like the chicken factories. They only care about selling chickens. They do not care about the chickens' well being. We are their chickens, their raw material.

Enjoy!

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gillumhouse's picture
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You are totally correct. And the joke is that they want us to PAY them so they can screw us both ways.

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 It's real. I used my utility bill. No way they are getting my cc info when they have been hacked once already.

I wish they took this trouble to ensure the people posting the reviews were who they claim to be....

Riki

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I am sorry you used your utility bill. They can get SOOOOO much info from that. I now have an update. Where are those darn fanfare trumpets when you need them?

Just off the e-mail inbox:

Hello Kathleen,

Thank you for contacting TripAdvisor.

Congratulations! Your email address domain has verified your association with Gillum House Bed & Breakfast.

You can now access your Management Center. To do so:

1. Sign into your Management Centre: www.tripadvisor.com/owners.

2. Click the "Your Business & Account" link at the top right-hand corner of your screen.

3. Click the "Manage your TripAdvisor Page" link and update the content that is displayed on your TripAdvisor page.

If you have any questions regarding the verification process please contact us at verify@tripadvisor.com.

 

Kind Regards,

Susan C.
TripAdvisor Support

 

Update on the update, Went in per the e-mail. Ahem - shall we say round and round I go? Not wasting another minute on this. The review in question said the Gillum Room had the obly bed larger than a twin when at the time it was the only larger than a FULL. I have never had a twin!!!
 

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 I just looked and cannot even find that comment, don't correct if when all your reviews are so nice! I would leave it. No one pays attention to that, I don't and i was even looking for it!

gillumhouse's picture
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It is in Room Tips - that is why I missed it in the first place, the review is good except for that room tip. Oh well. - if they read (snicker) my web site, they will see no mention of the word twin. The only twin in this house are our twin daughters when they visit.

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gillumhouse wrote:

It is in Room Tips - that is why I missed it in the first place, the review is good except for that room tip. Oh well. - if they read (snicker) my web site, they will see no mention of the word twin. The only twin in this house are our twin daughters when they visit.

Reminds me of the nice review we had and at the end the guests commented that we had this super early check out time that put a damper on their enjoyment.  11am is super early? Go figure.  What made me mad about it was that they checked out then continued to dawdle around for over an hour and chat to me when I had stuff to do! So it was a blade in my spine at that point when I read it. I was like Excuse me? You took an extra hour out of me then complained about it?  

I told guests this past week of the dentist who said "verbally" not in a review, to other guests that the innkeepers make you get up for breakfast at some gawd-awful time.  Yeah 9am.  These were guests who were pacing the floor by 8am, so we had an early breakfast, and I told them this story. I guess when your dental office opens at 9 or 10am, you don't have to get up too early.  Him, and his professional strength mouthwash! 

(It was just funny, I knew where he was in the building by the minty freshness in the air!)  or should that be a teethier smiley   He was awright of course, he played his mandolin on the porch.  Just funny people's perspectives...

gillumhouse's picture
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After a second e-mail to them about going round and rond, I got a reply that said the first time you log in..... I usually do not log out because I forget passwords. So I logged out and back in and DID actually get in after some effort at decifering just where I was supposed to go for this. Surprise! The verification date was today. I did a verify (when it was a check this box) many years ago - at least I thought I did.....

Madeleine's picture
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Har har- 'pay stub'.

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Madeleine wrote:

Har har- 'pay stub'.

Weaver's picture
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I would never provide T A or any other organization all that information.  Especially not a Credit Card, DL or Passport.  There must be a better way to verify you are the owner of the business. 

I agree with JB something just ain't right!

 

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I think this is a hacker K. They would not ask for ythis stuff, passports and bank account info! Don't do it!

UPDATED:

I went to our business page and got the same message, but at the bottom is this:  

 Need Help? If you have any questions or need any help with your registration, please call one of our Customer Support Specialists at 1-617-431-5424.

You can tell them from ALL OF US we would NEVER EVER give that information to them, on either count, credit card - are they kidding? Passport Number?

gillumhouse's picture
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Joey Bloggs wrote:

I think this is a hacker K. They would not ask for ythis stuff, passports and bank account info! Don't do it!

UPDATED:

I went to our business page and got the same message, but at the bottom is this:  

 Need Help? If you have any questions or need any help with your registration, please call one of our Customer Support Specialists at 1-617-431-5424.

You can tell them from ALL OF US we would NEVER EVER give that information to them, on either count, credit card - are they kidding? Passport Number?

Oh, it was real. I was going in to respond to an old review that had my bed sizes wrong (when it came in I did not notice or was too distracted to respond) and this crap came up. I replied to the e-mail with my own answer and got a This address does not accept e-mails. Took me a good half hour of searching to get an e-mail address to possibly send a reply to. This is what I replied:

Dear Trip Advisor,

You have now managed to make it impossible for me to respond to a review. ALL the things you require to allow me to post a response are none of your business. You have no reason to have my credit card number so someone can hack it – I am not making a purchase AND YOU have no way of knowing if that is actually MY credit card (I could have lifted it!. My property taxes, utilities bills, pay stub (sorry, most innkeepers I know do not get a pay check),bill of sale? Get your nose out of MY business and spend more time verifying that the people posting reviews actually patronized the facility they are reviewing. Do people posting a review have to provide all this verification?

I have registered my property to keep anyone else from doing so. You have been e-mailing me at this address since at least 1997 so you should be in possession of my e-mail address and ip address as verification. If I tried to post a review from here you would be quick to tell me you know me.

Gee, I wonder why B & B owners have such a love/hate relationship with your company!
 

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Joey Bloggs wrote:

UPDATED:

I went to our business page and got the same message, but at the bottom is this:  

 Need Help? If you have any questions or need any help with your registration, please call one of our Customer Support Specialists at 1-617-431-5424.

You can tell them from ALL OF US we would NEVER EVER give that information to them, on either count, credit card - are they kidding? Passport Number?

Hey, K, if you're going to contact them tell them we all want that kind of proof before a guest can post a comment!

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