ReservationKey Offline?

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Proud Texan's picture
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Joined:
05/30/2008

Is anyone else experiencing problems with ReservationKey this morning?     I tried (unsuccessfully)  to add an online payment through Authorize.net and it recorded the payment, but did not process the credit card. Now, the whole website appears to be down!!

Not good. 

 

[edited to update]

Now the site is back up,  but it's still not processing my credit card payments.   I have a note into John,  but I was wondering if anyone else has experienced problems.

 

Proud Texan's picture
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Joined:
05/30/2008

 I received a response from John.   There were some server problems that have been resolved.   He ran a 2¢ charge on my Authorize.net account and it went through.   I finally figured out that I had to delete my browser's cache,  then log back in.   Everything is hunky dory now.

Arks's picture
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Joined:
05/22/2010

Heck! I had the same thing happen Friday and thought we'd just done something wrong.

A guy called and booked for a week, said he can't work a computer so Linda took his CC info over the phone and entered it manually in ResKey, clicked the Payment button and entered a $165 deposit and clicked OK.

ResKey showed the $165 pmt deducted from the total charges, but Authorize.net a few minutes later just e-mailed a "sucessful authorization" notice, but never charged the $165.

Later in the day I checked at Authorize.net and they still showed no charge.

I went back to ResKey, deleted the previous payment and processed a NEW $165 payment. Again it never showed up at Authorize.net so I processed it manually through the Authorize.net website itself and it went through and the daily settlement showed the money transferred to our bank account. (So you might try doing it that way until John gets things fixed.)

Again, I just thought it was because Linda had screwed something up in the original entry, but it looks like something is broken in the link between ResKey and Authorize.net!

I'll send a note to John about it and you might do the same.

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

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