Guest on cellphone at check-in, do you...

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Madeleine's picture
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09/29/2011
Wait right there for them to hang up?
38% (5 votes)
Go ahead and run their card, take them to their room and ignore them?
15% (2 votes)
Ask them to ring the bell and you'll come back when they are done?
8% (1 vote)
Other?
31% (4 votes)
Think- It's not my place to educate the idiots?
8% (1 vote)
Think- Everybody does it, what's the big deal?
0% (0 votes)
Total votes: 13

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06/24/2008

Have you noticed how many fast food places have signs "NO talking on cell phone".  They are becoming very popular and have seen cashiers pass someone up if they are on the cell.  GOOD, I say Hear Hear! 

It is RUDE! 

Then again, the last time I checked into a hotel with a reservation, very little conversation was made by the desk clerk, if I had been on the phone I would have only had to break long enough to give clerk my name and her to give brief directions to the room...she even pointed to a sign on the wall about breakfast hours & check out time.   Saying that because this may be what people are use to. 

BBBBoB's picture
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11/25/2008

 As some of you know, I am a appliance salesman at a major store in Canada. I recently sold an appliance to a customer who spent the whole time texting/talking as I interrupted his time. I got his money, but he just did not get it. Not a big deal to those who are so self-important.

BBBBob

Madeleine's picture
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09/29/2011

Did you slip in a honking big service contract while he was too busy to notice?

BBBBoB's picture
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11/25/2008

I wish I was THAT good.

Generic's picture
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02/24/2011

I stand there. They usually figure out that they are being rude. 

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Arks's picture
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05/22/2010

Eric Arthur Blair wrote:

I stand there. They usually figure out that they are being rude. 

It's the ones who figure it out but keep on talking that get me.

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08/04/2008

Eric Arthur Blair wrote:

I stand there. They usually figure out that they are being rude. 

 

Breakfast Diva's picture
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05/26/2009

Well now! I guess there is something positive about not having cell service! 

gillumhouse's picture
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05/22/2008

I ignore them. Since you clarified to cover all the stay I voted Other. On check-in I usually have their attention. It is at breakfast the calls come in and they usually just leave the table unless it is a family member or the person they are here to see. Many even leave their phones in the room when they come to breakfast.

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10/07/2008

I have to say other as typically is it ONE half who is on the cell phone and hte other half standing there. So I say "We can wait until he is off" and they always do an eye roll and say "no go ahead" and then he eventually gets off and then asks the same questions I Have just covered. Oftentimes they are on bluetooth and on conference call, so don't speak just are "in on" the call as they check in.

DISPICABLE.

I don't take payment at check in, IF I DID, I would make them get off, you can also talk really loud and annoy the heck out of them til they hang up. 

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Madeleine's picture
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09/29/2011

Yes, generally only one on the phone but it always turns out to be the one who is paying. They fumble for the wallet, fling it on the desk and make waving motions at the other one to 'get the credit card' while sighing that they are being tormented and telling whoever is on the phone, 'Yes, we're here at the hotel, TRYING to get to our room. Sigh.' Eye roll.

The latest is EVERYONE in the party looking up the same thing on the smartiephone while NO ONE is taking care of business. And all asking a million questions about where to eat.

I'm thinking of posting a check list over the desk:

Front desk check-in procedure:

  1. Greet guest.
  2. Tell guest your name.
  3. Wait for guest to respond.
  4. Retrieve paperwork and keys for room.
  5. Show paperwork to guest, explain charges.
  6. Ask for credit card.
  7. Give guest receipt.
  8. Ask guest about dietary restrictions.
  9. Show guest coffee & tea area.
  10. Show guest to room. Point out things to do brochures on way to room.

***At any point during the preceeding, if guest is on cellphone, shut up and sit down and wait politely while guest conducts business. NEVER interrupt guest.***

I wonder if anyone would see it and wonder.

Madeleine's picture
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09/29/2011

This applies to any interaction you have with a guest. At breakfast, check-in, check-out, social hour, on the phone ('Can you hold on, I have another call coming in' while you're sitting there twiddling your thumbs!)

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