Bugs EEWWW

44 replies [Last post]
Charnwood Villa's picture
Offline
Joined:
04/15/2012

Just wondering if anyone has a policy for guests who find a bug, such as a spider, in their room. It hasn't happened but I want to hear opinions about what they do about it? A discount?

Kay Nein's picture
Offline
Joined:
02/13/2012

 I don't think you can have a standard policy for a "bug situation".  Your reaction is dependent on the guests' reaction.  

We were freshing an upstairs room to prepare for a check-in and noticed a nice, orderly line of black ants in the bathroom.  We sprayed the hole they were coming from and cleaned up the casualties. When they checked in, we told them about the ants & that we had just noticed them and offered to move them to a different room.  They couldn't have cared less.  We were thrilled, obviously.  

There's also another B&B here in the mountains that invited us to tour when we first took ours over.  I asked her about bugs.  She said they get spiders alot, but she always inspects the rooms before check-in to do what she can to minimize the problem.  They did have a snake in the house once which was quickly returned to the great outdoors.  She never said anything about guests having major problems with the bugs.  They should expect when they are staying in a cabin in the woods that there will be a few critters.

Offline
Joined:
10/07/2008

 AMEN!

__________________

Gluten free is never free. - Joey Bloggs

 

Weaver's picture
Offline
Joined:
01/24/2012

I saw the "...spiders don't fly" and instantly sent it to my youngest DD who is panic attack terrified of spiders.  She drove 3 miles from her internship back to school in a complete panic attack because a spider was on the inside of the windshield near the dash.  She got the nearest big strong guy to kill it before getting back in the car to come home.

The noises she makes when she sees a spider are among those sounds you are sure come only from aliens or ancient sea creatures.  Sometimes only the dogs can hear her scream.  She would not have enjoyed this as much if there was a picture of a spider included. 

She once slept in the guest room because she saw a spider in her room and couldn't be sure if the shoe she threw across the room killed it or just knocked it off the wall.  Smiling

 

 

Aussie Innkeeper's picture
Offline
Joined:
01/16/2010

 Sorry, did not mean to offend. Though, I'm with Arkansawyer...don't know what this referrs to. Love the cow story!!

 

__________________

Lynne
Queen of Everything!

 

Offline
Joined:
10/07/2008

PS The term used is not referring to bugs, just thought I would mention to Aussie Innkeeper. It could be found offensive to some, you probably already know that. 

Arks's picture
Offline
Joined:
05/22/2010

Joey Bloggs wrote:

PS The term used is not referring to bugs, just thought I would mention to Aussie Innkeeper. It could be found offensive to some, you probably already know that. 

I'm so dense I have no idea what y'all are talking about!

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Madeleine's picture
Offline
Joined:
09/29/2011

Arkansawyer wrote:

Joey Bloggs wrote:

PS The term used is not referring to bugs, just thought I would mention to Aussie Innkeeper. It could be found offensive to some, you probably already know that. 

I'm so dense I have no idea what y'all are talking about!

'Bugger' as used by Brits & others means something completely different than the non-offensive way we use it here.  Here is is almost a term of endearment, there not so much. http://en.wikipedia.org/wiki/Bugger

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Arks's picture
Offline
Joined:
05/22/2010

Madeleine wrote:

'Bugger' as used by Brits & others means something completely different than the non-offensive way we use it here.  Here is is almost a term of endearment, there not so much. http://en.wikipedia.org/wiki/Bugger

The first time I heard the term, it was from Hugh Grant in some movie years ago. It couldn't be that bad if Hugh Grant said it. He's the British Jimmy Stewart!

Indeed, this from Wikipedia sounds more like I've come to understand the term:
 

In everyday British, Canadian, Australian, and New Zealand English the sense of profanity has largely disappeared; the word there now has a 'catch-all', almost humorous, quality similar to a minced oath.

gillumhouse's picture
Offline
Joined:
05/22/2008

I was also trying to figure it out - I always thought the term was only meaning the other meaning when off was added to it.

Offline
Joined:
10/07/2008

gillumhouse wrote:

I was also trying to figure it out - I always thought the term was only meaning the other meaning when off was added to it.

Yes OFF at the end is similar to saying the F word, F off, but worse. Not spoken in polite company, to say the least.

Aussie Innkeeper's picture
Offline
Joined:
01/16/2010

 JB, I'm curious as to what they did to solve the stinkbug problem (or are they still an issue?). We have them here and they are pretty daunting looking, but I assure the guests that they do not bite, sting or carry disease. I've lost TWO nights thanks to these little buggers, both were 'princesses' from NYC. For some reason, the NYC crowd gets very worked up over a stinkbug. Show them a roach or a rat and they have no problem!! Go figure!

I would have never thought in a zillion years that I would loose a guest to a stinkbug! A bedbug, yes, but not a stinkbug. No, we have not had any issues with bedbugs...thank goodness!! I even went to the extent of putting the encasements on all the mattresses and box springs. Unfortunately, that doesn't do anything to stop the stinkers!

Arks's picture
Offline
Joined:
05/22/2010

Aussie Innkeeper wrote:

I've lost TWO nights thanks to these little buggers, both were 'princesses' from NYC.

At our river cabins we had a couple from St. Louis leave because down at the river they saw a cow (across the river) looking "funny" at them. Some people should just stay in the city.

Ice
Offline
Joined:
02/22/2010

[/quote]

At our river cabins we had a couple from St. Louis leave because down at the river they saw a cow (across the river) looking "funny" at them. Some people should just stay in the city.

[/quote]

 

Is from St Louis 

__________________

"Do not put off until tomorrow what can be put off till day-after-tomorrow just as well." Mark Twain

 

Offline
Joined:
10/07/2008

 Like this?

Weaver's picture
Offline
Joined:
01/24/2012

If I saw that cow I would leave too, to get my camera!

Can skip the spider though. 

 

Offline
Joined:
04/03/2011

Me, too! If I saw this cow I would skedaddle! 

Madeleine's picture
Offline
Joined:
09/29/2011

Arkansawyer wrote:

Aussie Innkeeper wrote:

I've lost TWO nights thanks to these little buggers, both were 'princesses' from NYC.

At our river cabins we had a couple from St. Louis leave because down at the river they saw a cow (across the river) looking "funny" at them. Some people should just stay in the city.

Maybe they read that story about the rogue kangaroo... http://www.dailymail.co.uk/news/article-2151552/Woman-stalked-rogue-kang...

Offline
Joined:
05/30/2008

I used to say when I had the biz that spiders work 24 hrs a day and even an innkeeper needs to sleep sometime!  Here in the SE there are bugs in the warmer months, it is a fact of life!  I did move guests to another room & discounted their stay when for some very odd reason there was a unscheduled parade of small bugs in their room in a window.   Very unusual as we had our properties sprayed every other month. 

A palmetto bug on its back here is a dead bug even if it's still moving slightly.  They still creep me out though.

Old houses have ways for any pesky insect to get in...the best we could do was have professional pest control. 

__________________

People don't notice whether it's winter or summer when they're happy.
~ Anton Chekhov

 

Offline
Joined:
05/30/2008

 This time of year we tend to have millipedes. In Fall we tend to have box elder and Asian Lady Beetle Bugs that come when the nearby crops are harvested.

Always sweeping!

C

 

Offline
Joined:
04/03/2011

 We have a professional service come in quarterly, but there are still spiders and flies that get in the room time to time. We are out in the woods, so we are lucky it isn't worse. We put swatters in each room just in case. We did have a guest leave in the middle of the night just a few weeks ago because she found a spider in the bed...she probably brought it in on herself because she'd been fishing along the pond bank late that evening. Anyway, husband called early that morning apologizing but wife couldn't get back to sleep after that so decided to leave.  We did not refund or discount. He didn't expect us to.  Think he was embarrassed about it.

Charnwood Villa's picture
Offline
Joined:
04/15/2012

I was aware that one guest (not mine) found a large brown spider in their window. They freaked out and asked for their money back and that they could not stay there. I am in Canada so not many large bugs here. Bed bugs were a problem when I lived in the city but I have not heard of any around here.

Generic's picture
Offline
Joined:
02/24/2011

I'm in Canada and seriously, these people need help. Spiders are a reality, everywhere. Frankly, they keep the other bugs at bay. It needs to be removed. And it is NOT cause for a refund. Nature is just that, nature.

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

Offline
Joined:
05/22/2008

 A brown spider is not a big deal. It is not indicative of an infestation or cleanliness. Probably just looking for a home  Smiling  Guest needs to get a life..bugs are part of our world ! I would never refund money over a spider.

westendhaus's picture
Offline
Joined:
05/29/2012

We have our guesthaus on a quarterly pesticide program. However, guests do open windows and doors and that can lead to bugs getting in. I don't think most would have a problem with a bug unless it was an investation. Best to be proactive and do what you can to prevent them!

__________________

Karen & Rob Poteat
Owner/Operator of WestEndHaus, Fredericksburg, TX

 

Offline
Joined:
10/07/2008

 We are all being very conservative here, we are assuming the asker is mentioning "a bug" or regional bugs, hopefully this person is not thinking insects all over a room are acceptable, of course we aren't saying that. And in fact if you live in a buggy area, then you should inspect the rooms prior to checkin each day!

Madeleine's picture
Offline
Joined:
09/29/2011

I was figuring she meant just what she said 'a' bug. Now if it was a tarantula that would put me off for sure. That's more like a small rodent than a 'bug'. But, if I were in a place where they show up with some regularity, I would like that explained to me. 'Please don't leave your door open as the spiders may come inside.'

Offline
Joined:
10/07/2008

Madeleine wrote:

I was figuring she meant just what she said 'a' bug. Now if it was a tarantula that would put me off for sure. That's more like a small rodent than a 'bug'. But, if I were in a place where they show up with some regularity, I would like that explained to me. 'Please don't leave your door open as the spiders may come inside.'

In our state the last few years we had the epidemic of marmorated stink bugs, and the first thing I ask a guest is if the have them at home or have encountered them. As some will attest who live here they were collecting them by the hundreds and thousands at a time, they were destroying vineyards and orchards and crops. War was waged on these rotten insects!

gillumhouse's picture
Offline
Joined:
05/22/2008

For us (although we also have had the wonderful stink bug problem) the big problem was the "lady bug" that was actually something else that looked like a lady bug. They covered the sides of houses (fortunately I did not have hordes in MY house) and my cousin in Ohio siad she walked into her kitchen and one was was covered in lady bugs. She got out the vaccuum and sucked them into the bag and then threw the bag in the garbage.

Offline
Joined:
05/22/2008

 Oh please. bugs are part of nature. They are bound to happen. You can't seal your  home airtight. Unless they are really a bedbug infestation or the place is really gross, they just need to get over it.

Offline
Joined:
10/07/2008

True story - walked into a room at the beach and large roach in the middle of the floor. I thought, at least it was on its back, which meant they had sprayed. It was in a very humid beach town and that is what they have to deal with. And trust me if there is one insect I do not wish to see it is THAT one! Same in Hawaii, there is no recourse they live there too, and they fly and I hate them. Go to Honolulu at night and see people hop-scotching down the sidewalks...

Joey Camb's picture
Offline
Joined:
04/02/2010

Ironically my neighbour had an issue with this yesterday! guest found 2 spiders ( would point out we are in the uk and do not have large spiders or any poisoness insects) so dispite Phil dealing with them she said she couldn't stay! Don't know what he did about charging mind! we had a bit of a problem last year with black flies getting in but zapped them with fly spray and the chamber maid is under orders to shut windows when the room is done which solved the problem. Just didn't make the best first impression to walk people into a room buzzing with flies!

__________________

Don't mess with me today or I will kill you!!!!

 

Arks's picture
Offline
Joined:
05/22/2010

camberleyhotelharrogate@yahoo.co.uk wrote:

...we had a bit of a problem last year with black flies getting in but zapped them with fly spray...

This reminds me of something I've long wondered. The stores carry "ant & roach killer" and "wasp & flying insect spray". Do we really need both? Or is this just the industry's way of getting us to keep two cans on hand, one of each?

I know wasp spray will kill ants and everything else, but is it stronger and more expensive? I've never bothered to check. Just always wondered.

Kay Nein's picture
Offline
Joined:
02/13/2012

 The wasp & flying insect spray comes out in a VERY LONG stream.  So, you can hide behind a wall or inside your door and spray a wasp nest 10 feet away and slam the door shut without being attacked.  Regular bug spray is typically a hard mist that's expected to be sprayed approx 2-3 feet from the insect.

Arks's picture
Offline
Joined:
05/22/2010

K9 wrote:

 The wasp & flying insect spray comes out in a VERY LONG stream.  So, you can hide behind a wall or inside your door and spray a wasp nest 10 feet away and slam the door shut without being attacked.  Regular bug spray is typically a hard mist that's expected to be sprayed approx 2-3 feet from the insect.

No, I'm not talking about the wasp and hornet stuff that sprays 25 feet. I'm talking about, like Raid Flying Insect Killer mist vs. Raid Ant Killer mist vs. Raid Fly & Mosquito mist. I think they will all work against all insects and the manufacturers are just trying to confuse us into buying multiple products!

Kay Nein's picture
Offline
Joined:
02/13/2012

 You're probably right - it's all deadly.  Some guy in marketing got paid alot of money to come up with that! 

Madeleine's picture
Offline
Joined:
09/29/2011

I wouldn't know, we don't use bug spray.

Offline
Joined:
05/22/2008

 The only time I will spray is at a wasp...and then not always. The rest of the time, it just gets swatted, stomped on, sucked by the sweeper, pitched down the toilet, or shoo'd out the door.

Offline
Joined:
06/24/2008

I'm with the others on this.  An invasion is a whole nother story....

Offline
Joined:
02/28/2010

 We live in the Caribbean. There are bugs here, there, & everywhere. Sometimes we do get folks who um... "overreact"... but we calmly explain that yes, we have big bugs & they sometimes get inside & that there is nothing dangerous here Smiling

 

Offline
Joined:
05/22/2008

 In that case, you are in the Caribbean...there are bugs.  Overreact?  Then they need to go to Antarctica for their vacations Sad

Generic's picture
Offline
Joined:
02/24/2011

Unless it's from the FBI, it's pretty much just "a bug" which doesn't entitle them to anything except "sorry".

A swarm invites you to take a look and deal with it.

A bedbug invites you to see if they were the cause and brought them with them. If they didn't, that's one thing, if they did.... they should worry, it's their liability insurance that's going to be tested.

Madeleine's picture
Offline
Joined:
09/29/2011

It's a BUG for pete's sake. If someone gets all weirded out over a spider or an ant or a bee then they need to stay in their bubble under the water.

NO discounts unless they were overrun by a swarm of something.

Breakfast Diva's picture
Offline
Joined:
05/26/2009

A bug is a lot different than a swarm of bugs. If it's a bug or spider, oops so sorry. Get on with your day.

Offline
Joined:
10/07/2008

A spider? Why would you discount. A bedbug now that is a different story! 

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.