What time does your official check-in start?

23 replies [Last post]
Breakfast Diva's picture
Offline
Joined:
05/26/2009
1:00
6% (2 votes)
1:30
0% (0 votes)
2:00
3% (1 vote)
2:30
0% (0 votes)
3:00
52% (17 votes)
3:30
6% (2 votes)
4:00
30% (10 votes)
4:30
3% (1 vote)
5:00 or later
0% (0 votes)
Total votes: 33
Anon Inn's picture
Offline
Joined:
09/26/2011

Confirmation says check in at 3.  Now I know that means anywhere from noon to 10pm. So I have the shopping done and the rooms are ready at noon (If possible).   If we had more rooms, I would be more inflexible about this, but the guests don't want to think - they're on holidays.  They get here when they get here.  Whomever is not doing the breakfast gets to sit up.  Most do arrive from 4 to 7pm.

We can do this because we are in an out of the way area, with few rooms, and way less stress than others here.

Highlands John's picture
Offline
Joined:
04/16/2010

Our confirmation says:-

Our rooms are normally available from 4.30 onwards, this is to allow us time to clean the rooms as well as run any errands such as shopping. If you would like to check in earlier than this please let us know in advance and we will do our best to accommodate you. Please be aware that if you arrive early without prior notification we may be out.

That means that just because you ask for a 1pm check-in doesn't mean you're going to get it and phoning up to say you'll be there in 15 minutes doesn't count as "in advance"!!

It's also means when I get back from the shops at 4pm and you're sitting in your car on my drive and have been waiting there for an hour I don't care because it's your own stupid fault for not reading the confirmation.

 

And as I said before, now that our guest management system sends out re-confirmations 7 days before arrival with the above text the number of people arriving early seems to have diminished further.

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

Madeleine's picture
Offline
Joined:
09/29/2011

I would change the 'normally' to 'only' or leave the word out completely.

Why- DH says the same thing and he is always getting push back because 'normally' sounds like it only applies some of the time. And that other options are available whenever the guest wants them.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

OnTheShore's picture
Offline
Joined:
08/28/2011

When considering check-in times, you also have to consider check-out times, the number of units that need to be changed over, and the amount of staff that you have to do it!

(our check-out is by 9:30 AM)

__________________

"where even time relaxes...."

 

Kay Nein's picture
Offline
Joined:
02/13/2012

 We've had a ton of early arrivers.  Has anyone ever put a sign on the front door that says "Check In Starts at 3pm" ??  I'm considering it.  In the time it takes to stop & address an early arrival, tell them their room is not ready, discuss what's going to happen now (ie: can we leave our bags, when should we come back, can we at least get our key, blah, blah) and all that crap, we could have had the room finished.  I'm considering adding it to our online reservation final confirmation screen just as an extra reminder.  We keep our confirmation emails very short & to the point and our check-in times are addressed there as well. 

Offline
Joined:
05/22/2008

 Absolutely. Or just buy one of those "back at" clocks from the office supply. They work just fine.

Offline
Joined:
08/07/2008

K9 wrote:

 We've had a ton of early arrivers.  Has anyone ever put a sign on the front door that says "Check In Starts at 3pm" ??

Yes it says "Sorry we missed you.  We will be back at check-in time 3pm.  Please take a brochure"  It is always up when I am out and when I have a big day of cleaning and I am actually in the house. 

Breakfast Diva's picture
Offline
Joined:
05/26/2009

We have a sign we put up at the front door which actually hangs over the doorbell, so they can't see there is a bell. There is a permanent little sign there, but of course no one rings it, so I created this large one over the bell. The problem is, I have to remember to put it up each day. I've been lax in the past because I've been too accommodating. Well, this year, it's going to go up each day! I'm going to take some of my life back. I'll check-them in if they arrive 15 minutes early, but not earlier than that. I'm also going to try really hard (I know I'll cave in sometimes on this one), to do self check-in after 7:00pm. That's the doozie DH and I don't see eye to eye on. He wants the late self check-in no matter what and I think that if I'm here at a reasonable hour I should still check them in.

Next year, we'll do Bob's add-on early arrival package.

Madeleine's picture
Offline
Joined:
09/29/2011

On days we are doing full strips or are working on our own, we put out a sign that explains to arriving guests that we will return at 3PM for stated check-ins. If someone is looking for a room they are given the phone number to call.

Joey Camb's picture
Offline
Joined:
04/02/2010

Havn't put a check in sign but have just put one on the breakfast room on - we already had a sign on the back of the bedroom door, guest info, welcome letter and I do tell them on check in. HOwever got really cross with this group banging on the breakfast room door at 7.15 = our breakfast starts at 7.30 this is the last time for us to have 5 mins break and drink a cup of tea before the crazy starts so you arnt comming in! usually I just keep quiet, then they rang down on the help phone - the door isn't open - Yes because breakfast doesn't start till 7.30 - we thought it was 7 - no thats why I told you 7.30 when you checked in, "can't we come now?" no I am in my PJ's (didn't say this) and so on. could not be bothered!

As well what drives me mad is we have a bell in the hall way which you can only hear if you are stood next to it in the basement - ie im on the top landing filling the cupboards or out at asda so next to it there is a large sign saying please use the contact phone in reception if you need anything. Still get idiots ringing the bell.

Put the phone in after an incident where my neigbour couldn't get parked but was just quickly packing up her car for going away so asked if she could park in the neck of my car park and if anyone needed letting out just run and get her but that would be unlucky as she would only be about 10 minutes. Just after she had gone guests needed letting out so I nippped next door however I had left the back door open in my rush and 2nd set of guests got in - so unknown to me in the 10 minutes of retrieving my neighbour and sorting out all the cars etc they were stood inside ringing the bell - DH had decided to be completely deaf and not notice even though I was shouting him for assistance and the bell was going like the clappers and I was also supposed to be at the vets! I decided after that to install a better system!

The phone thing is great because it means even if I am out they still get me - ie can you recommend a restaurant? yes XYZ and they never have to know I am not there! It also means if there was some kind of emergency they could easily contact me.

__________________

Don't mess with me today or I will kill you!!!!

 

Weaver's picture
Offline
Joined:
01/24/2012

I plan to do a 4 pm check in with Bob's early arrival add on.  I already have a later (1pm) Sunday check out planned and depending on how that goes it may become an optional extra charge.

Once I get rolling I am hoping for minimal Sunday check ins leaving Mondays to farm work.

 

Breakfast Diva's picture
Offline
Joined:
05/26/2009

If you were one of the first 2 people to vote, please cancel your vote and re-do it. I changed the options and now they're  showing in the wrong times.

gillumhouse's picture
Offline
Joined:
05/22/2008

I revoted too.

Madeleine's picture
Offline
Joined:
09/29/2011

I re-voted. (Vote early, vote often- that's my motto!)

Breakfast Diva's picture
Offline
Joined:
05/26/2009

We're seriously considering Bob's early check-in bookable option. It wouldn't work for this season because of a lot of advance bookings, but maybe next year. Like another poster wrote, It wouldn't work as well if your check-in is 3:00, so I was considering changing our check-in time to 4:00. Since we've always had check-in at 3:00 I was curious to see what an average time would be.

Proud Texan's picture
Offline
Joined:
05/30/2008

Breakfast Diva wrote:

We're seriously considering Bob's early check-in bookable option. It wouldn't work for this season because of a lot of advance bookings, but maybe next year. Like another poster wrote, It wouldn't work as well if your check-in is 3:00, so I was considering changing our check-in time to 4:00. Since we've always had check-in at 3:00 I was curious to see what an average time would be.

DW and I talked about that, but we already provide a late checkout (for a fee) option that could potentially clash with an early arrival.   And, as we tell our guests,  we plan our schedule around their arrival.   

Madeleine's picture
Offline
Joined:
09/29/2011

If I were going to do this (altho I doubt I could sell it) I would set the early time from noon to 3 PM. You might actually want to do a test run with it because you do have a lot of reservations already. It would mean fewer people would request the early arrival.

We would have to limit it to 2 rooms/day as that is all we could get done by noon.

Breakfast Diva's picture
Offline
Joined:
05/26/2009

For us, noon wouldn't work. Our guests tend to stay until the very last minute and then some. 1:00 would be the earliest. I thought if we changed to a 4:00 check-in we could offer the early add-on starting at 1:00. I think we would sell quite a few of them in the summer since folks are flying in and arrive early. I really think though that it would cut down on the early arrivals for those that don't want to pay. It's not a huge problem here, but I sure would love an extra hour to take a shower and relax for a few minutes in the peak of the season!

Hillbilly's picture
Offline
Joined:
10/22/2011

You are right on! I would not have enough time with breakfast clean up and to turn a room by noon! 1-4 early check ins. 4 -5:30 normal check ins. This is working perfect for us! I would recommend telling your guests "There is only a few of these available per day". So it's based on who books the early arrival first. I would go ahead and give it a try. You could always send out an email to your current guests that this is something new you have added! This will fix the early arrival problems! Glad you are thinking about it!

__________________

Hillbilly

 

Offline
Joined:
06/24/2008

Breakfast Diva wrote:

I sure would love an extra hour to take a shower and relax for a few minutes in the peak of the season!

Gave myself an extra hour by changing my check out to 11 instead of noon...  You will love it!  I do.

I like Bob's idea a lot.  I would only go as far as 1pm.  While last year was not bad for early arrivals, I did have a rash of them the year before. Having the option with a price tag may just work for me. 

Silverspoon's picture
Offline
Joined:
10/16/2011

 I moved our check-out to 10:30 and love it....if some guests linger a bit they are still out by 10.

__________________

Gardens are not made by singing "Oh, how beautiful" and sitting in the shade.
Rudyard Kipling (1865-1936)

 

Bommelhoeve's picture
Offline
Joined:
08/14/2009

3.30..........

__________________

Innkeeper
Bommelhoeve Inn

 

Breakfast Diva's picture
Offline
Joined:
05/26/2009

Thanks Bommelhoeve...I've changed the polling options to reflect 1/2 hour times. I didn't even think about them!

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.