Questions guests ask the day before arriving

10 replies [Last post]
Offline
Joined:
10/07/2008

For those guests who call or email the day before arriving, what is the number 1 and number 2 question you most often hear?

ie

Where to eat?

Do you have irons in the rooms?

 

or anything else you hear most often...care to share?

__________________

Gluten free is never free. - Joey Bloggs

 

Offline
Joined:
05/30/2008

#1.  Can we check in early (or late)?

#2.  Where do we park?

 

__________________

People don't notice whether it's winter or summer when they're happy.
~ Anton Chekhov

 

Offline
Joined:
10/07/2008

Here is my #1 - which is stated clearly at the time of booking, on the confirmation, and again on the reminder email:

          "We won't get there until late, how do we get in? Will there be a note or a key?"

I get this often since I now spell it out. Before noone ever asked. So they "pick up on" some sort of info will be provided but cannot digest it.  But I actually appreciate these calls, then I know, and then they know!

My #2

           "Is there any place to eat there?"

I have way too many sarcastic remarks for this, that I keep to myself.  Again, never undertsanding the whole thing of YES we are in a small town, yes we have restaurants, and yes you can ride your mules and park it outside, ugh.    I think people think we are very isolated here...small town doesn't mean isolated, it just means small town not city, but then again other say they think there is this booming after hours gifts and shops they can enjoy, even on Sundays, and are dissappointed when there isn't.

Oh wait, here is another, odd on:

          "Are there outlets stores there?"

I get this one more than I get "Are there antique shops nearby?"

Offline
Joined:
06/24/2008

1) Do you have hairdryer's in the room?

2) Can you give me directions? 

(Both are answered on our website of course)

Highlands John's picture
Offline
Joined:
04/16/2010

copperhead wrote:

1) Do you have hairdryer's in the room?

2) Can you give me directions? 

(Both are answered on our website of course)

Mine are the same as yours.

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

gillumhouse's picture
Offline
Joined:
05/22/2008

I honestly do not get day before e-mails or calls. Now that I have jinxed myself, we will see, My most asked question is after breakfast - (in a timid voice) can we have the remains of our bread?

Offline
Joined:
06/24/2008

gillumhouse wrote:

I honestly do not get day before e-mails or calls. Now that I have jinxed myself, we will see, My most asked question is after breakfast - (in a timid voice) can we have the remains of our bread?

I would not need to ask, it would have been long gone!

Offline
Joined:
01/19/2012

gillumhouse wrote:

I honestly do not get day before e-mails or calls. Now that I have jinxed myself, we will see, My most asked question is after breakfast - (in a timid voice) can we have the remains of our bread?

That is sweet Smiling

Joey Camb's picture
Offline
Joined:
04/02/2010

Where do we park the car?/do you have car parking?

this inspite of the fact we sell the fact we have car parking everywhere as it is sooo rare where we are its a big feature!

__________________

Don't mess with me today or I will kill you!!!!

 

Breakfast Diva's picture
Offline
Joined:
05/26/2009

Most of them are just double checking we have their reservation. Doesn't matter how many e-mails they get from us.

The next most asked question is about restaurants. I tell them to look on our website and when they check-in we have all the information for them in their room.

Madeleine's picture
Offline
Joined:
09/29/2011

1. Do you have a hair dryer in the room?

2. Do you have an iron in the room?

3. Can we check-in early?

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.