Arghhh Ruined Sheets with Purple Massage Oil!

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Momma Smurf's picture
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What would you do?  These are high end $75 sheets, guests are here on a two night stay, and when fluffing their room and making their bed discovered they are totally runined with dye!  We don't dare put on another set of sheets and removed all our high end blankets, comforters etc and replaced with others we can live with out.  Do we say anything about the ruined sheets?   In seven years of business we have never had folks so disrespectful.

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Another great ending, thanks to SS and the forum!!! 

Now, let me write that trick down for the future - if I'm prepared maybe it will never happen!

seashanty's picture
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mix equal parts of dishwashing liquid (not dishwasher soap) and hydrogen peroxide and pour it on the stains.  allow to sit ... rinse ... check ... repeat ... and again ... i have never known this to fail on wine and other massage oil products, but this could be a first.

point is, it's not like a natural stain (someone bled or something) ... this is disrespectful.  like those who check in and color their hair, getting the hair dye on your towels.  

i would still call him, since he's already gone ... and tell him 'some kind of staining occurred' during his stay and you've been unable to remove the stains ... and the sheets cost xyz and should you put it on his credit card?   see what he says.  assume the best, maybe he'll surprise you.

do you have a damage clause in your policies that he signed?

 

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Momma Smurf's picture
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THANK YOU!! Sea Shanty!  It worked!  This was massive smears and blots so in addition to using the peroxide and dishwashing detergent, I laid the bottom sheet and mattress pad out on the back yard and let the sunshine aid in the magic!!! You know, like those olden days when one used to streak your hair with peroxide and laid out in the sun?  There is more of a story about these folks, but need to distance myself a bit before I write it. 

seashanty's picture
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wahoo! i am so GLAD!

you might want to launder them and treat one more time to be sure.  if you've got an old fashioned clothesline, check them hanging in the sunlight  to be sure it's all out.

 

haha peroxide hair!  i actually had a natural blonde streak left of center on my head when i was a little girl.  women used to scold my mother for 'bleaching' my hair ... scary idea!    as i got older, it went away.  but now it's coming back ... white/grey ... got a bit of a lily munster thing going on ... maybe i should comb peroxide in it.    

 

looking forward to reading more about these guests.  i don't like the sound of someone 'demanding' that a fireplace be lit ...   

 

 

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seashanty wrote:

 

looking forward to reading more about these guests.  i don't like the sound of someone 'demanding' that a fireplace be lit ...   

  

At least the folks here have asked if we could have the fireplace on 'early' as they were celebrating an anniversary. We've also done it for wedding guests. No one has demanded it.

We always turn them off Mem Day weekend. Then the temp drops 20 degrees. Every year. But they add so much heat to the room (gas fireplace) that I don't want them running all summer.

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We had a woman "demand"  having us light a wood fire in the common room fireplace last year in June.  I explained to her that there was not enough of a temperature gradient between the indoor temperature (68degrees) and the outdoor temperature (60 degrees) to create enough draw for a fire but she insisted.  

So I laid a couple of logs in the recently-cleaned fireplace, opened the damper and smoldered a fire for her.  She got the idea, finally, and did not insist again. 

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Silverspoon wrote:

We had a woman "demand"  having us light a wood fire in the common room fireplace last year in June.  I explained to her that there was not enough of a temperature gradient between the indoor temperature (68degrees) and the outdoor temperature (60 degrees) to create enough draw for a fire but she insisted.  

So I laid a couple of logs in the recently-cleaned fireplace, opened the damper and smoldered a fire for her.  She got the idea, finally, and did not insist again. 

I saw a comedian last night and part of his act covered hotels and how we become cleptos when we are in a hotel room, anything not tied down becomes part of what we paid for. He said something like "Yeah I bought this shampoo! This oughta do me for 24 hours..." speaking of the little bottle.

He was hilarious. He said have you ever come back to the room and it wasn't made up? He did quite the impression of an assaulted individual, "How dare they! I paid for this room!"

 

Jim Gaffigan: Mr. Universe

here is a youtube sneak peek

http://www.youtube.com/watch?v=6YDTfEhChgw

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We watched that last night too!  I was cracking up at the first half and then I fell asleep, it's been a long "vacation" week for me.  I could relate to so much of what he was talking about, I'm a parent and I've had a homebirth, I own a b&b and a pizza place (I vaguely remember something about pizza I was starting to drift at that point).  I don't "get" a lot of comedians but he's one that I find very funny.

Silverspoon's picture
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 Very funny guy!   I have bookmarked him for those days when I REALLY nee a laugh!    Ohhhh I feel one of those days comin' on fast. 

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Mamma Smurf, what ever happened with your sheets???

Momma Smurf's picture
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OH, the sheets are most definitely ruined along with the $35 Sealy mattess cover.  The sheets are a coral color that match the drapes in the room, can't be replaced nor could you use peroxide on them.  Tried oxyclean, detergent, alcohol, purple color will not budge.  So about $100 worth of damage.  Not sure what to do. 

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Momma Smurf wrote:

OH, the sheets are most definitely ruined along with the $35 Sealy mattess cover.  The sheets are a coral color that match the drapes in the room, can't be replaced nor could you use peroxide on them.  Tried oxyclean, detergent, alcohol, purple color will not budge.  So about $100 worth of damage.  Not sure what to do. 

Did you mention this to him?  He has to know you saw the stains.  I would send him a letter and a bill for the damages.  I am sure he would not want this to become a civil matter!

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you just want to put your hands on your head and scream!

Its why every day I thank my laundry service - I may pay a bit extra but it keeps me sane!

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Arks's picture
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Hydrogen peroxide is excellent for getting blood out and I don't think you'll find many germs that will thrive in hydrogen peroxide. Some may survive it, but not thrive. I wouldn't worry about it being a home for germs.

But certainly use impermeable mattress protectors, and take the sheets off the bed before using the hydrogen peroxide!

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A couple of weeks ago I had some cyclists staying with us for a race.  One crashed pretty bad and took decent chunk out of his knee.  His sheets were a bit bloody in the morning (soaked through the mattress pad and onto the mattress).  I poured hydrogen peroxide directly on it and let it soak and it all came right out. 

I find it hard to believe they would make a massage oil that stains, it just defys logic.  So hopefully it'll wash right out.  Good luck with the PITA's.

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Miss O'Hara wrote:

A couple of weeks ago I had some cyclists staying with us for a race.  One crashed pretty bad and took decent chunk out of his knee.  His sheets were a bit bloody in the morning (soaked through the mattress pad and onto the mattress).  I poured hydrogen peroxide directly on it and let it soak and it all came right out. 

I find it hard to believe they would make a massage oil that stains, it just defys logic.  So hopefully it'll wash right out.  Good luck with the PITA's.

The problem with pouring peroxide or any other liquid on a mattress is although the stain may appear to be gone on the surface you have now a stain/germs and fluid deep in the mattress material.  Begging for some nasty thing to grow in there. If you do this, and not sure - as in I wouldn't trust it - you need to air that mattress out for some time to make sure everything is dry on the inside.  And flip it too, make sure the stain didn't travel to the dark side.

I personally wouldn't want to sleep on a mattress that someone else had bled on, buy new or buy protectors.

 

 

 

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Weaver wrote:

I personally wouldn't want to sleep on a mattress that someone else had bled on, buy new or buy protectors.

 

 

 

One reason I never take the sheet off a bed at a hotel. I do not want to know.

Madeleine's picture
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Sidetrack alert... you might want to look into mattress protectors that are impermeable. No sense in having to charge someone $900 to replace a mattress when a $30 mattress cover will do the trick. (And, yes, we learned that one the hard way.)

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I will definately look into those.  Thanks!

Does anyone regularly clean their mattresses?  Like steam clean?  I bought a small cheap steamer with the intention of steaming curtains and mattresses but it was apparently too cheap and doesn't work. 

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I agree...steam cleaning doesn't sound like a good idea to me.  Good vacuuming probably wouldn't hurt.

Layers here:  Mattress encasements, waterproof pads, then thick, high quality mattress pads. 

Absolutely worked to prevent what could have been a couple of bad problems...

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Madeleine's picture
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I know someone mentioned this before but I just cannot understand steaming a mattress and making it damp. So, like everyone else we've encased our mattresses to deter bedbugs and then cover that with a puffy mattress pad. Mattress pads I wash all the time but the mattress itself is encased. I take the covers off to flip the mattresses and give them a good eyeball to make sure nothing's there, then put the covers back on and the mattress pads back.

The mattress covers have saved us a few times. Before we had them we had one bad incident where we had to charge the guest because it was willful disregard for common sense.

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Bed bug encasement with a white cotton mattress cover over it, so that it can easily be washed. Never needed to clean the mattress. But I have a small rug cleaner (portable) in case I need to clean a spot on the carpet.

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Breakfast Diva's picture
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We have our encased in a bed bug encasement (water proof) and a waterproof mattress cover on top of that. Nothing can penetrate those two things!

Joey Camb's picture
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I have waterproof protetors on all my mattresses - glad of this, this week as had a chap wet the bed.

The inspection agencies in the UK don't like them but as I said to them - Are you going to replace my mattress? at 2pm on a sunday when I have a guest comming in that night any time? NO? then Ill be carrying on as I am ta.

Its as I said to my neighbour there is urine, period blood, people who cough up weird stuff, cuts, nose bleeds etc, its a heck of a lot cheaper to just buy a new protector!

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camberleyhotelharrogate@yahoo.co.uk wrote:

I have waterproof protetors on all my mattresses - The inspection agencies in the UK don't like them...

Why don't they like them?

Joey Camb's picture
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they recon they are sweaty and crinkly - modern ones arnt though

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camberleyhotelharrogate@yahoo.co.uk wrote:

they recon they are sweaty and crinkly - modern ones arnt though

Funny I forgot what this thread was about and I am thinking, who's sweaty and crinkly?

Madeleine's picture
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Better yet- 'the modren ones aren't'. Makes me wonder if I'M sweaty & crinkly, not being one of the modern ones! Creaky & wrinkly definitely.

gillumhouse's picture
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When you get OLD - leaky

Joey Camb's picture
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waterproof mattress protectors

Momma Smurf's picture
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Well, definitely oil and we just left stained sheets on bed.  We never change sheets unless a three night stay or more.  And as I said we have very high end down blankets, mattalesse coverlets, and expensive comforters that we removed and substituted with cotton blankets and a topper we don't use anymore.  They are going to know we noticed.  These sheets are very high end jacquard custom matching the room and can't be replaced.  There is all kinds other ughy stuff in the room.  Like a bottle of nail polish remover I found lying on a custom wool rug, an electric foot water bath, tons of Vickie Secret bags, rose petals.  Demanded to have gas fire place on for ambiance even though turned off for summer.  Bunch of other PITA stuff. 

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Momma Smurf wrote:

Well, definitely oil and we just left stained sheets on bed.  We never change sheets unless a three night stay or more.  And as I said we have very high end down blankets, mattalesse coverlets, and expensive comforters that we removed and substituted with cotton blankets and a topper we don't use anymore.  They are going to know we noticed.  These sheets are very high end jacquard custom matching the room and can't be replaced.  There is all kinds other ughy stuff in the room.  Like a bottle of nail polish remover I found lying on a custom wool rug, an electric foot water bath, tons of Vickie Secret bags, rose petals.  Demanded to have gas fire place on for ambiance even though turned off for summer.  Bunch of other PITA stuff. 

I would have asked them to leave,  refunding their money minus a reasonable cleaning/replacement fee.  Explain to them that you are bed and breakfast and not an anything goes hedonistic retreat.  You might lose a little money for the night, but can you afford to fix all the potential damages instead by allowing them to stay?

If you don't now,  you need to clearly state in you policies how you handle damages. 

Joey Camb's picture
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Comming from the woman who has just charged guests for

1- new duvet

2 new pillows

1 bedroom carpet not put down 2 months ago

1 mattress protector

Total cost - $500

You behave or you pay the bills in full

Breakfast Diva's picture
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I hope they're silk rose petals. If not, get them out of there, they will stain.

Generic's picture
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How about simply asking if you can see the packaging, so you can see if there are washing instructions. That will clue him in without any accusations.

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M. Smirf, Just sent you a private message.  If it is what I believe, it will come out with a little extra help.  Use an Oxy pre wash stain remover, let soak in and then rub, and wash.  If the stain is not totally out, go back through the same process.  I haven't lost anything yet to that purple stuff. 

Momma Smurf's picture
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oh Lovely!  Just googled him and he's a lawyer, and he's NOT here with his wife.

 

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 Oh - now that's funny!!   I always worry about that when I call to verify check-in times or want to call previous guests to update them on the new ownership.  Never know who's taking a vacation from everything (and everyone!)
 

Madeleine's picture
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Those are going to be mighty expensive sheets...

Kay Nein's picture
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 Wonder how much his companion's bill will be... *lol*

Momma Smurf's picture
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Thanks!  Just did. 

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 TAKE PHOTOS!

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