Standing Up to ta reviewers

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Highlands John's picture
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It's always good to see businesses standing up to ta reviewers, this one I particularly enjoyed.

ta cafe 1

 

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Highlands John's picture
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I've seen another review which should appear under this category this week.

A local restaurant received a bad review which begun "I have visited this establishment on many occasions and thoroughly enjoyed it, but on this occasion......." and went on to Potty Mouth (auto filter) and moan.

The owner replied  with the usual apology for the errors that had occurred but finished with "..... It's a shame this person didn't take the time to write reviews on each previous visit when they were happy with the service".

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Highlands John wrote:

A local restaurant received a bad review which begun "I have visited this establishment on many occasions and thoroughly enjoyed it, but on this occasion......." .......

The owner replied  .....finished with "..... It's a shame this person didn't take the time to write reviews on each previous visit when they were happy with the service".

Ain't that the truth!  haha

AND maybe they should have said 'sad these regulars did not mention the issue to use at the TIME when something could be done to fix the problem'   As regulars, they KNOW the issue was not up to the restaurant's standards.  I do hate to complain myself but feel I should not sound off to the world if I did not offer the business to correct the problem. 

Generic's picture
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Sometimes the answers make you want to book even more!

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Highlands John's picture
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Eric Arthur Blair wrote:

Sometimes the answers make you want to book even more!

Yes. Me too.

Joey Camb's picture
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04/02/2010

I know I am totally going to Devil Angel!

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Joey Camb's picture
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http://www.tripadvisor.co.uk/ShowUserReviews-g187046-d2153582-r132674818-Devil_Angel-Harrogate_North_Yorkshire_England.html

the one for average at best - is an excellent response - i emailed them and gave my support!

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