"I want a room with a view"

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Madeleine's picture
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I could understand wanting a room with a view if the view were stunning- mountains, ocean, desert, something. A few of my rooms have a nice view of whatever in the garden is blooming at the moment. Not so much in the off season. But, for the amount of time guests here spend in their rooms NOT asleep I just don't get it. Almost everyone is up and out by 10 AM. They don't come back until after dark. What's with 'needing' a room with a view for a one night stay?

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Proud Texan's picture
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DW and I have discussed this phenomenon before because it affects the sale of our rooms and various packages.   What we are selling, in many cases,  is the idea of something and not the actual experience.

Our signature photograph is one of some red rocking chairs on our front porch.  Guests often comment how inviting the photo is and that it helped them to choose us for their stay.  The kicker is,  no one ever sits in the rocking chairs!

We have a "Lazy Morning Package"  that allows for a later scheduled breakfast and a later checkout time.   Nine times out of Ten,  guests show up to breakfast at the regular time and checkout and the regular time.   They liked the idea of sleeping late, but their biological clocks had a different idea.  They like the idea of checking out late,  but they start getting hungry around checkout time, so leave to eat.

People just think they want something and when they arrive, reality sets in.    There's nothing particularly romantic about our "Romance Package" i.e., chocolates, rose petals, champagne etc., because it's only as romantic as the individuals who ordered it.   It becomes a grand gesture of sorts and becomes romantic because they had that mindset to begin with.

I've also wondered how much entries in our room's guestbooks influence the way other guests feel about their stay.  More than once guest will be complimenting us not realizing that they are repeating verbatim what was written by another guests in the guest book or by me in our advertising.   Did they really enjoy their stay or did they enjoy their stay because everyone before them did?   Herd mentality? 

Arks's picture
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Proud Texan wrote:

The kicker is,  no one ever sits in the rocking chairs!

Well of course not! Just like I'll bet Dallas doesn't have a lot of sidewalk cafes. You're in the same boat we are. Too hot and humid 45% of the year, too cold and windy 45% of the year, and an unpredictable 10% window when it MIGHT be comfortable to sit outside.

And don't tell me about cool mornings and evenings in the summer. That's when hungry mosquitos come out!

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Madeleine's picture
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We just had a biz person here for a couple of days. Another person on the same job was assigned to the HIE. The person at the HIE complained long and loudly about the fact there is absolutely no outdoor space. She was confined to her room if she wanted to get any work done back at the hotel. Whereas, the woman who was here had the whole yard to enjoy, and she did.

It doesn't happen often, but when it does, everyone is happy.

The hotel next door has a fire pit with 8 or so chairs right next to the sidewalk. Sheer genuis. Even the old guy who lives on the other side sits out there of an evening and chats up all the guests.

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Madeleine wrote:

We just had a biz person here for a couple of days. Another person on the same job was assigned to the HIE. The person at the HIE complained long and loudly about the fact there is absolutely no outdoor space. She was confined to her room if she wanted to get any work done back at the hotel. Whereas, the woman who was here had the whole yard to enjoy, and she did.

That's what you call "The whole nine yards" 

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Madeleine's picture
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Proud Texan wrote:

   Did they really enjoy their stay or did they enjoy their stay because everyone before them did?   Herd mentality? 

This is why those room books are golden. If a guest is second-guessing themselves and they look theru the book and see that everyone else who wrote had a good time IN THAT ROOM then the relax and congratulate themselves on choosing the 'right' place. (Even tho every other B&B has the same books with the same comments.)

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Madeleine wrote:

Proud Texan wrote:

   Did they really enjoy their stay or did they enjoy their stay because everyone before them did?   Herd mentality? 

This is why those room books are golden. If a guest is second-guessing themselves and they look theru the book and see that everyone else who wrote had a good time IN THAT ROOM then the relax and congratulate themselves on choosing the 'right' place. (Even tho every other B&B has the same books with the same comments.)

If using psychology will get me their money,  then I'm all in. 

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The most important marketing lession I have ever learnt is a very simple one - you are not selling bed and breakfast rooms (sounds crackers?)

you are actually selling

(1) have a hassel free stay so your wife doesn't shout at you

(2) the convenience of being near to XYZ

(3) peace and quiet (so not hasseled buy XYZ)

 

its not abut features its about what they do for the customer ie off street parking - don't worry about your car, parking charges or tickets - have one less stree in your stay away.

This is the way to sell your place - not features but the benefits of features.

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"I want a room with a view" is the thread, but

How about a room with a pew?

 

I go to check in room #4 of our 6 one nighters tonight, and DH is in the kitchen cooking BRUSSEL SPROUTS! 

 

 

Arks's picture
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Joey Bloggs wrote:

 "I want a room with a view" is the thread, but

How about a room with a pew?

 

Yes, that would have been an appropriate request at that place with the windowless bedroom!

I've never known anyone to get excited over brussel sprouts before.

Tom
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Ark, I thought you would say, "cook 'em with bacon" - that remediates almost anything, but truthfully, make it pancetta or really good american bacon and brussel sprouts are good, stir fried and only steamed a little to tenderness, not olive drabness.  We have served them in cooking school to very skeptical customers and had better conversion rate than a camp meeting.

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Arkansawyer wrote:

Joey Bloggs wrote:

 "I want a room with a view" is the thread, but

How about a room with a pew?

 

Yes, that would have been an appropriate request at that place with the windowless bedroom!

I've never known anyone to get excited over brussel sprouts before.

DH loves them! UGH! I usually burn them because I do not like them. Kids were required to eat 2 (by DH, not me). Sheryl would have cheeks pouched out like a squirrel asking if she could go now. The kids were VERY disappointed to discover one of the very few things our dog would NOT eat was brussel sprouts.

Arks's picture
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When I travel, I enjoying having an interesting view from my room, even if I'm not in the room a lot. When I am in the room, I enjoy being able to stand (or preferably sit) with a glass of wine, look out at a view different from home, and enjoy. And I do enjoy (which made that B&B room I stayed at with no window especially bad).

When I was searching online a couple of years ago for the places to stay while in Hawaii, I definitely appreciated, and booked at, the places that had, on each room's web description page, a photo of the view from that room. I think it's a great idea to do that, especially if it's a good view!

Joey Camb's picture
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Our place has 2 views (1) the back which is quieter but has a stunning view of our car park and back alley.
(2) the front which has the Harrogate International Conference center which is one of the most eye wateringly ugly buildings in the world! the choice as they say is yours!

gillumhouse's picture
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most eye wateringly ugly buildings

I like that - beats butt ugly any day!

Madeleine's picture
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You are too funny.

a stunning view of our car park and back alley

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Unless there are no windows, every room has a view.  harharhar..... 

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Madeleine's picture
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Samster wrote:

Unless there are no windows, every room has a view.  harharhar..... 

Exactly! I gave her a nice view of the lawn and trees.

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I have had that question asked as well.  Go over each room's view!  Why?  It is not like we have an ocean, mountain, or  _____  view.  But they have to know even if it is a one nighter, arriving at dark 30 and up in time for breakfast and then gone! 

Maddie, I to understand so well how the best parts of a location are masked by publicity of the very well known.  Keep up the good work showing what people are missing while in those box stores, maybe one day they will take the time to enjoy life while there. 

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I have four rooms with nice views and one... without. Two of the rooms are straight out street views (which, like most city folks, I love), two of them have the same view down, but view over the buildings beyond and to the horizon. But one, just has a view of the four story condo building in the back... and is the most popular room (because of the PB).

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 But having said that, when Arks shared the room without a window, I might be inclinded to want the room with the best view as well, whatever that may be, people watching on main street, or overlooking the gardens...that would be me too, I suppose.

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 Those are the same one who want an entire list of things to do in the area, for one night, then they show up at 8pm and leave at breakfast.  Why the list? I guess they were dreaming...

Madeleine's picture
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They are doing the 'Grand Tour' which includes one night here because there's nothing else to do here but shop and then off to the places with parks (we have 3 state parks and 12 conservation trails) and water (we've got that, too) and lobster (yeah, haven't seen one of those anywhere nearby either).

It's sad. There's so much to do here but it doesn't get the publicity like the shopping does.

Tom
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Hmm .. lobster and shopping.  Sounds like Freeport ME

You are right: beautiful, still the soft part of Maine, as Casco Bay starts the rocky coast east.  But, anecdotally, many years ago, many years after I left native new england for the west, I brought DW (raised in L.A.) back.  We rented an RV in Boston and wandered (and cooked) north at will on to nova scotia. 

DW is not a shopper.  Not at all.  She will find corduroys or suede slip-ons in LL Bean catalog that she likes and buy three identical - good for the next three years.  In nearly 40 years I can't recall she ever used lipstick or perfume, and, arguably, she doesn't need adornement.

But, we arrive in Freeport.  I park the RV (lots of parking), and we all explore.  Several hours later, she is back, zombied by some municipal pchycotropic drug.  She has found a perfect jacket at Ann Taylor (?).  I have to see it.  I do.

I say "honey" (a name I have never used for my wife, but this can't really be her, so I am playing it neutral), "that is pretty, but it isn't really your size (too big for her petite), and a white linen jacket may not be what we need on a camping trip".  She was entranced, not to be dissuaded.  I think it was only at closing time that I regained normal communication and we moved on.

So, don't blame your guest; find out what psy-ops the chamber of commerce uses.

 

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Did I ever mention I am an anti-shopper? Gillum House, fyi we had guests here from Chicago for a couple nights this week, and I did my usual "If I went there what would be the one thing you wouldn't want me to miss..." breakfast conversation. I learn alot about other places that are on my list to visit, or add them to my list! I already picked your brain and have compiled a nice folder of things to see and do there.

She asked me about shopping, I said "The last thing I would ever want to do there" so it was easy to eliminate those shopping areas. 

So Maddie, I am always sad when I hear this as I follow you on FB and see the incredible natural beauty that is all around you, and THAT is what makes me want to visit. Nothing man-made.  So keep on keepin' on, there are those who have you on their list for those other items, that is the photo-op stuff!

For a view, I would rather hike to a lighthouse, or go sailing. 

gillumhouse's picture
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Did they tell you the Water Tower and the John Hancock Observatory? Museum of Science & Industry? (probably my #1 place for something to interest everyone - from coal mine to submarine to space station and old time street with nicklodeon - 25 cents last time I was there) The view of the City from the Hancock is awesome. Hot Springs, Ark it is West Mountain and North Mountain! Pea Ridge Battlefield is also interesting. If near Birmingham, Ala go to Tannehill State Park - Civil War Foundry there as well as wonderful artisans. If anywhere near Huntington, WV go to the Heritage Farm Museum (they also have guesthouses). They built this museum to show what Joe Farmer and his family had if they had the latest and greatest in each decade - cannot remember what year they start with around 1830 I think. This Country is full of such wonderful places to see with intersting places and things to do - who needs shopping?

Madeleine's picture
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Just had a guest check in. I have a birding guide in the map holder by the front door. (It fits in that particular holder is the reason!) The guest pulls it out, flips thru it and asks, 'Hey, can I see these birds anywhere around here?' I tell her it's a solid hour drive from here. Here's the number, see if they have any openings on the boat tour tonight. She wants to know if there's anywhere to eat near there. Heck yea, it's on a dock with a lobster restaurant.

I show her the room, she goes back out to the car with the brochure and they're gone. No shopping.

So simple. And they didn't even stop to ask me for directions!

gillumhouse's picture
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They need to know what they missed. That way when someone else brings up that place, they can act like they know about it.

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