Guest Food Allergies

45 replies [Last post]
JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

Well this was a new one, I found very humorous.

A couple just arrived.  They booked on the Stash Tea BOGO offer.  Atop their car they have a bicycle built for two.  I let them know the temp tomorrow is to be 96 degrees, so if they would like an early breakfast I can do that (the other room is breakfast delivery to the cottage).

He said to me, Oh you didn't ask if we have any food allergies?

I said, oh, didn't you get the confirmation?  He said, yes I did, but were you going to ask?

I said, sure, do you have any food allergies?

He replies, No.

I sa,y Are you vegetarian? Do you eat pork for breakfast?

He replies, Yes.

Okay well we are all set here.  Enjoy your stay!  ha ha

__________________

"What the country needs is dirtier fingernails and cleaner minds." Will Rogers

 

Cathy's picture
Offline
Joined:
06/18/2008

ok ...  all I have to say as an almost vegetarian is eeewww.  I will now only refer to bread that is sweet as Pan Dulce but for the English speaking guests I will now just say it will be my choice of muffins or scones or what ever I decide to make in the morning.    Sweet bread /sweetbread now has a totally different meaning for me.  lol

People coming to Mexico and a lot of ex-pats living here do not even try speaking Spanish.  Funny how you can move to another country and not even try. 

Question regarding the formula for breakfast ... pancake = bread but do you serve a side dish as well with pancakes/waffles?  I usually just use a strawberry for a garnish. 

My egg dishes are served with a side of toast and either a salsa (mango / pico de gallo) OR potatoes.  What other sides do you have?   (oh if I am feeling rich or it is a special occassion, I will serve asparagus tips)

Cathy  

winewitch's picture
Offline
Joined:
06/25/2008

If it's a stack of pancakes, waffles or other large serving of "bread", I leave out the potatoes, but other than that I serve all the sides. I base the sides and any fruits & veggies on what's in season around here.

Funny that you see the "Gringos" making no effort to learn the language there, yet here at home, when someone can't speak English, most of the time the non-English speakers are told to get out of the country! Interesting...

Cathy's picture
Offline
Joined:
06/18/2008

I think we are ok then, as we offer a fruit plate and yogurt for the first round of breakfast.  Funny how some people say they don't eat a large breakfast and then finish off the fruit plate, yogurt, a bowl of cereal if offered, the egg dish plate, plus the muffin/scone or what ever else we put out for the dessert.  They just pack it all away.  Jokingly complain about the weight they are gaining eating all that food.  We don't force it down them.  The only plate that is dished out for them is the egg dish with what ever else I choose to put on that plate.  But they are forced to eat that either.  People are just funny.

We have met people from the ex-pat club that have been here for over 5 years and do not and seem to have no intention of learning the language except for a few basic phrases and numbers (like to know those when bargaining for lower prices).  We just find it interesting.  We do find it more the Americans than any other country that don't care or want to learn.

I was in language school with in a month of my arrival.  My Spanish still isn't excellent, but I can have a conversation and understand most things.  It is time for me to return to school for more language, but right now am having trouble fitting that into my schedule as most classes start at 8.

Cathy

JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

I thnk of sweetbread as being pancreas and innards as well.

I know the mexican sweetbread I have had it is called "PAN"  so if she uses that with a definition I think that would work good. A bakery in Mexico is a Panaderia. People coming to Mexico SHOULD know some Spanish or take it upon themselves to learn a bit anyway.

Offline
Joined:
06/24/2008

Anyone here ever hear of a GRAPE allergy?  It's a first for me!

I have a VERY full house 14 this weekend.  (Family vacations are in full swing).  One has a nut allergy, another a grape allergy, another a milk allergy. 

Oh - Cathy, I would refrain from the term sweet breads that you used to refer to muffins and scones.  The English use the term sweetbread (as 1 word) for "the thymus gland (in the throat) and the pancreas (near the stomach) in calves, lambs and pigs."   Now I am not sure how it is cooked, just remembered someone told me this long ago when I used the term for our muffins.  I haven't used that term since!  LOL

 

JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

As nice as it is to offer a menu and all that, cook's choice is cook's choice.  It ain't no short order diner! Take it or leave it (unless there is a dietary restriction of course) is what is for breakfast! 

Did you ever go to grandma's and tell her what you would have and what she could just leave off the plate?  People have no manners these days, whatsoever. 

The amazing thing about it is that guests love the take it or leave breakfast.  They take it!

JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

Bree Wrote: OH! That's not anyplace I want to go...'How do you want your eggs?' Oh no.

I say, 'How do you want your scrambled eggs? Hard or soft, with cheese or no?' That's the only kind of 'cooked to order' egg that hubs does.

Then of course there is me:

"Here's your eggs."

Morticia's picture
Offline
Joined:
05/22/2008

JunieBJones (JBJ) wrote:

Bree Wrote: OH! That's not anyplace I want to go...'How do you want your eggs?' Oh no.

I say, 'How do you want your scrambled eggs? Hard or soft, with cheese or no?' That's the only kind of 'cooked to order' egg that hubs does.

Then of course there is me:

"Here's your eggs."

We only do the scrambled eggs because the guest has stated they cannot eat anything else. So not everyone in the dining room is getting eggs, usually just one person. You know, like the one who kept pushing for the omelet. SHE did NOT want scrambled eggs at all. So, now I've got down to make a quiche for that day. She can pick it out of the crust (she said she would) because hubs WILL NOT make crustless quiche.

__________________

Most people die of a sort of creeping common sense, and discover when it is too late that the only things one never regrets are one's mistakes. - Oscar Wilde

 

Cathy's picture
Offline
Joined:
06/18/2008

My scrabled eggs are now a Southwest type or ... plain.  lol  Oh i have learnt.  As soon as those guests left, I gave myself a good stern talking to ... and will NEVER offer that again.

Oh my but what a learning experience.  I have a wonderful stove, but it was not producing these egg orders all at the same time by itself.  It is all singing and all dancing but came up short on this day.  Or was it just me in panic mode. 

I am laughing about it now, but being at the bottom of the learning curve can make for some hard learning experiences. It is good to read that others have a menu of the day set.  I was feeling a bit bad only offering the egg dish of the day. 

It is great to have all of you that know better.

Cathy

gillumhouse's picture
Offline
Joined:
05/22/2008

My breakfasts are "cook's choice" meaning what ingredients do I have on hand, how early is breakfast, and/or what do I feel like making. Another decidubg factor is what do I have on the agenda for tomorrow. If I have a meeting, temp job, etc, breakfast will be something I can do the scut work the night before.

One of my dinners the night before? there will be peach or blueberry bread pudding in the morning with the left over bread. (it is also a scut work the night before item)

Cathy's picture
Offline
Joined:
06/18/2008

lesson well learnt ... full house (for us that is 8 people or 9 if we are nice and put a small single bed in one of our rooms) ... offered eggs ... any way you would like doh doh doh.

One 4 minute egg, the lady next heard that and said oh that would be too soft for me, I'd like mine 5 or 6 minutes.  I knew I was in trouble from that second on.  I'll have mine 2 over easy, I like mine sunny side up... I almost died. I like mine broken ... broken?? what is broken??

Off to the kitchen, broken done and sent out, over easy well they broke, why didn't I do the broken ones last, sunny side up, broke as they went on the griddle... I could have cried.  This is our first week.  Oh the 4 and 5 minute eggs, well they were 6 minutes and went out.  Thankfully these were guests that we "knew" and all the eggs went out right in the end  but the boiled 4 and 5 minute eggs. 

Last time, now I say, I am making quiche or omelettes or waffles or ... as we give coffee/juice/fruit/yogurt/cereal/egg dish with toast and salsa or roasted potatoes/and a sweet bread (muffins or scones or?) or strawberry crepes or?? what ever I feel like.  There is enough to choose from so if you don't like the egg dish, you can have the other things.  We do a sit down breakfast and not a buffet.  So far, no one has turned any thing down. 

Cathy

 

winewitch's picture
Offline
Joined:
06/25/2008

Hubs says if you want a four minute egg, they'll be out in 4 minutes OR  here, you have 4 minutes to eat these eggs, which sometimes is the case, if it's a puffy egg dish!

winewitch's picture
Offline
Joined:
06/25/2008

Hi Cathy!

Here's the formula:

bread (Pancake, etc) + potato + egg+ fruit + meat = There's sure to be SOMETHING on the plate they can eat!

Even rhymes!

I don't tell guests what we're having unless they request something they saw on the website...

Haven't had a returned plate yet. In fact, all plates were empty this morning, surprised they weren't licked clean!

Oh, forgot the other two menu items:

Take it or leave it!

WW

YellowSocks's picture
Offline
Joined:
05/22/2008

We are glad you're here!!!!

JBJ will love your two other menu items.

Love your User Name, too.

=)
Kk.

JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

YellowSocks wrote:

We are glad you're here!!!!

JBJ will love your two other menu items.

Love your User Name, too.

=)
Kk.

I DO!

HEY ANOTHER ALTER-EGO with no effort at all!  I am really liking all these innkeepers who just joined the forum of late.  They have spunk.  There is this little diddy as well "If you want breakfast in bed, sleep in the kitchen!"

Morticia's picture
Offline
Joined:
05/22/2008

winewitch wrote:

Hi Cathy!

Here's the formula:

bread (Pancake, etc) + potato + egg+ fruit + meat = There's sure to be SOMETHING on the plate they can eat!

Even rhymes!

I don't tell guests what we're having unless they request something they saw on the website...

Haven't had a returned plate yet. In fact, all plates were empty this morning, surprised they weren't licked clean!

Oh, forgot the other two menu items:

Take it or leave it!

WW

There are days that the 'other 2 menu items' would be great to offer! We do announce what's for breakfast when the guests check-in, doesn't stop them from turning it down in the morning as it's being put in front of them. I hate waste so I ask what 'sides' they want on the plate with the main course.

Like today's 'sides' were toast and sausage, main course was quiche. One guy said, 'Skip the quiche, I'll have toast and sausage.' Then I get the carbophobes who won't eat the toast, but load 'em Nellie on the sausage. The vegetarians had veggie sausage.

 

Morticia's picture
Offline
Joined:
05/22/2008

OH! That's not anyplace I want to go...'How do you want your eggs?' Oh no.

I say, 'How do you want your scrambled eggs? Hard or soft, with cheese or no?' That's the only kind of 'cooked to order' egg that hubs does.

JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

Bree does she serve coffee as well?

In Australia afternoon tea, mainly Devonshire Tea is a choice of coffee or tea.  Has been for years now.

Soda?  What the!

Morticia's picture
Offline
Joined:
05/22/2008

TEA room. That's it. 74 varieties. Nothing else, not even hot cocoa for me.

Sanctuary's picture
Offline
Joined:
06/10/2008

Unless you're a commercial kitchen (i.e. lots of cooking surfaces) with a staff of sous chefs, making omelets for a crowd is out of the question.  I have some really good omelet recipes that are more than just your average ham and cheese omelet, but I only pull those out when we just have 2 guests, and I don't put them on our "Sample entrees" listing because I don't want a yacht full of guests expecting omelets.

__________________

Ang
www.sanctuarycharteryacht.com
58' Hatteras Motor Yacht
Miami, FL

 

JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

sounds pretty good right now, can I have an omelet too?

adabweeks's picture
Offline
Joined:
06/07/2008

I always make extra, just in case I get a really big eater.  My husband always complains I give the people too much food.  Very rarely do I get anything back on the plates, and the extras I make always go to hubby, he doesn't complain about that too much!

Morticia's picture
Offline
Joined:
05/22/2008

Had a call where the guest actually said she noticed I ask about food allergies. So, she started rattling off the list...no sugar, no honey, no white bread, she's a vegetarian.

So I said, 'Looks like you can have scrambled eggs for breakfast.'

No, she won't eat just a scrambled egg, she wants an omelet. So I explain that I will be feeding up to 19 guests and I can't get fancy. We don't have a freezer, we don't stock foods, we buy for one day and we rarely have veggies on hand. I can throw some cheese in there.

So she asked if I had sausage or bacon, she would eat that. So much for being a vegetarian. But she kept pushing for an omelet. Hey, everyone will want one and this ain't no restaurant.

Morticia's picture
Offline
Joined:
05/22/2008

I was 'working' today at a tea room. She serves tea. (And the usual tea fixin's like scones and finger sandwiches and dessert.) But, other than water, there are no other beverages served. It's a tea room. No pretense at anything else. You have to make reservations in advance and she does work with food allergies and with folks who cannot have caffeine, but you have to tell her about the food allergies in advance.

So, today, in walks a family group with a reservation and one member is a child. Mother says, 'She doesn't drink tea, she'll just have a soda, whatever you have on hand.'

I love my friend dearly and it's fun to watch her in action as she goes on to explain the different teas she has on offer. She never batted an eye at the soda request and she also didn't deign to respond to it with anything other than her explanation of what teas she has. The kid drank all the milk in all the pitchers set out for the tea.

Willowpondgj's picture
Offline
Joined:
06/06/2008

Maybe since the pig was vegetarian, that makes her a vegetarian too, you are what you eat and what it ate.

swirt's picture
Offline
Joined:
05/17/2008

LOL sounds like the line in "Walden" where Thoreau comments on the absurdity of someone saying you have to eat beef to in order to have strong bones because there is nothing in plants to make bones.  

JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

middle of a thread update - I am back on firefox and with no ads and boy is this faster.  I don't know what it is with I.E. lately, I have all the latest updates and it is a SNAIL.

JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

This was on a booking this morning:

Special Needs: No ham please - bacon ok.  Know the breakfast will be quite good.  Thanks.

The words SPECIAL NEEDS and DIETARY REQUIREMENTS are not a menu to pick from people!  I read it once, then served breakfast and came back to process the rez and just laughed and said aloud "Ok sausage it is."

Offline
Joined:
05/30/2008

You have a wicked streak.

__________________

People don't notice whether it's winter or summer when they're happy.
~ Anton Chekhov

 

Sanctuary's picture
Offline
Joined:
06/10/2008

I tend to cook enough breakfast for crew, as well, but guests eat first.  So, I always have a little extra sausage, eggs, or whatever is on the menu, left over and do offer seconds to my guests.  So, I've never been caught with not having enough servings.  If I were to run out, the crew can have an alternative breakfast.  I'm quite happy with muffins or cereal.  Like my grandmother, I've always had this fear of not having enough food for the guests, so my portions tend to be a little oversized as I'd like to err on the side of caution.

YellowSocks's picture
Offline
Joined:
05/22/2008

I'm with you... always make plenty.  This morning I have guests that JBJ would love... they all eat their fruit!  One told me yesterday that's all she'd have, so I knew this morning she wouldn't have the entree.  I made fruit splits in part so that she'd have lots.  But I made a stuffed croissant for her, just in case.  After all, I wouldn't have had one otherwise...  Plus my "crew" is also willing to help.

=) Kk.

swirt's picture
Offline
Joined:
05/17/2008

Ooh I have to try that line on DW .... Arggh, make enough fer the crew.  (guaranteed to get an eye-roll)

Sanctuary's picture
Offline
Joined:
06/10/2008

Perhaps this is a carry over from the charteryacht side of our business, but we send out a Preference Sheet with the booking confirmation asking questions like what kind of food likes and dislikes they have, including a big emphasis on food allergies.  When we get the sheet back, I am able to plan a menu generated specifically around what my guests like and don't like.  This also helps me curtail the grocery list so I don't have to have every kind of juice, milk, soda, fruit, and bread on hand - I know in advance what they really want.  Our Eggs Benedict and Hashbrown Casserole are the most requested breakfast items.  I have one guest who says that's the first breakfast he wants during his stay, and the last one before he leaves at the end of his stay.

The Preference Sheet also helps me identify dietary restrictions for guests who have had health issues such as heart disease, diabetes, etc.  In order to be assured of getting their responses back, I tell them that if they don't return the Preference Sheet, they'll be eating Beanie-Weenies because I won't know what they want!  I realize this kind of personal attention may not be feasible in a larger operation filled to capacity, but we are restricted to a maximum of six overnight guests.  Our guests really like that personal attention they get and some are actually surprised by it. 

Morticia's picture
Offline
Joined:
05/22/2008

That is a good plan. I may just mention the beanie weenies on the online booking section. That's where the issues arise...guest who book themselves (so we didn't ask them specifically) and omit entering anything and then don't respond to emails.

I could say, 'If we do not know of your food allergies in advance, feel free to eat cereal if the breakfast we've prepared is not something you can eat.'

Offline
Joined:
05/30/2008

What do you do when you are serving breakfast & you've adhered to someone's preferences (like no meat or a certain fruit) and then they say, "You can give my breakfast meat (or kiwi or whatever) to so & so?"  Whaaaaaaaaaaaat?? I am not a restaurant.  If you didn't want it, I didn't cook/prepare your portion! 

Morticia's picture
Offline
Joined:
05/22/2008

OTOH, we stayed at a place that takes into account that a certain number of guests will not eat the breakfast. They only make x of whatever it is. If guest x + 1 shows up and wants it, they say it's all gone and make them soemthing else. We thought that was odd, but they've been very successful for a number of years so it works for them.

It also encourages you to GET UP in the morning if you want the breakfast du jour.

swirt's picture
Offline
Joined:
05/17/2008

Ooof!   I'm frugal, but that's cheap.

swirt's picture
Offline
Joined:
05/17/2008

Too true....I like to try an talk DW into making the sausage or bacon for them just in case, and then I get to eat it.   (she knows my concern is all about my stomach Eye-wink )

Offline
Joined:
05/30/2008

I make extra for the guests, just in case & there is generally some left over for us because of that.  But I just thought it was cheeky to ask her portion to be given to another member of her party after she made a point of telling me that she NEVER ate breakfast meats when she first checked in.  I HATE throwing food away & my dh & I don't always eat the leftover breakfast meats.

JunieBJones (JBJ)'s picture
Offline
Joined:
05/22/2008

This is from the inn the news website:  A two-day advance notice of dietary needs and restrictions is necessary to accommodate requests.

Is it just me or does this rule NEVER apply to those who actually have dietary restrictions? ha ha

Morticia's picture
Offline
Joined:
05/22/2008

Hey, you know who's gonna abide by that...the ones that Tipsy gets who hand her (literally) a laundry list of what they want her to buy in anticipation of their arrival! Or, another innkeeper I know who got a page long email of wants and needs for her breakfast.

Offline
Joined:
05/30/2008

Huh??  Didn't he understand that was two questions?

They don't read.  So far, I've remembered to ask in person about 90% of the time.  Oops!   Like new guests in tonight.  I forgot to ask.  BUT they were seeking Southern BBQ for dinner, soooooooooo......

gillumhouse's picture
Offline
Joined:
05/22/2008

I have one I am waiting to call me back that I think is a no gluten. She called just before I went to Kentucky and while my modem was cashed and booked online per request but has not answered the phone since. She still has a week before she is due in.......

 

YellowSocks's picture
Offline
Joined:
05/22/2008

Someone called today checking on availability for their neice, and mentioned that she was a vegetarian, could we work with that.  After saying of course I could, I asked what kind of vegetarian... it makes a big difference.  Later the neice called and booked the room... no meat, no fish.  Gosh, guess I can do that!

=)  Kk.

Morticia's picture
Offline
Joined:
05/22/2008

Well, that is odd. When I ask, I usually get, 'No one has ever asked us that before!'

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.