Casa Carby
Member
- Joined
- Jul 30, 2012
- Messages
- 11
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- 0
Hello....
I've been wondering how you do your final walk-through of your rooms/home... do you walk with the guests or without? More importantly, aside from asking them about their stay/ how it could have been better etc. How do you broach the topic of "broken/damaged" items... it seems like 50% of our guests will be honest and say up front, "hey sorry but we broke a glass/ decoration" but the other 50% never say anything and we only see it after they are gone, hence unable to take away some of the secuirty deposit. Do any of you ask outright if anything is broken? It seems so forward... is there a nice way of approaching this topic? Any help/ advice greatly appreciated. Thanks!
I've been wondering how you do your final walk-through of your rooms/home... do you walk with the guests or without? More importantly, aside from asking them about their stay/ how it could have been better etc. How do you broach the topic of "broken/damaged" items... it seems like 50% of our guests will be honest and say up front, "hey sorry but we broke a glass/ decoration" but the other 50% never say anything and we only see it after they are gone, hence unable to take away some of the secuirty deposit. Do any of you ask outright if anything is broken? It seems so forward... is there a nice way of approaching this topic? Any help/ advice greatly appreciated. Thanks!