Question about guest perks

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Madeleine's picture
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09/29/2011

If you do something special for guests who return year after year, would you extend the same perk to their kids who have grown up coming to the inn and are now coming on their own or do they have to earn the perks by their own repeat business?

Who knew we would be here long enough to wonder about this!

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westendhaus's picture
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05/29/2012

Hope I get to the place where their kids come back! Most of my customers are 25-35 year range, so it may be a while....but I'd give them the perks!

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seashanty's picture
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I don't know what the perks are, but I'd give them AND be sure the kids know they are getting them in appreciation of their being longtime customers ... Said inperson or note in some classy way. 

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Madeleine's picture
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09/29/2011

I do tell the kids that they're getting this because of their parents coming so much and the hope the kids will come again, too. I hope they tell their parents, but I don't know.

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06/24/2008

Who knew we would be here long enough to wonder about this!

  Personally I wish these were wine glasses but you get the jest!

Generic's picture
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02/24/2011

Yes, give them the perk. They are coming back because they like you and your service. Show them appreciation and they might be coming back for the rest of their lives.... and frankly they will likely live longer than their parents Smiling

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Madeleine's picture
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09/29/2011

And they'll bring THEIR kids when they have them.  Which is how our friend with the resort does it. The people coming now with their grandkids are the 'kids' he played with when they were all 8 years old.

gillumhouse's picture
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05/22/2008

I think a small to medium perk would be in order - if they are coming on their own it means a lot. they are not there because the Ps are dragging them - willing or not. They are there of their own volition - THAT says a lot for YOU!!

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