Info for late-arriving guests

1 reply [Last post]
Madeleine's picture

When guests arrive after hours and they do a self-check-in do you provide the guest with a guest statement showing their remaining balance? We usually run the card for the full amount if they're going to be late. Sometimes, tho, for one reason or another, we don't or can't do that.

Should I pop a statement into the envelope showing they still have a balance along with the directions on how to enter the house?


Everyday, for good or ill, we intersect with some else's story and become a part of it.


gillumhouse's picture

I see nothing wrong with that. Since so many seem to have the idea they are already paid in full, you can gently remind them they are not.

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