When you know the review is going to be bad...

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Madeleine's picture
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09/29/2011

...do you even bother trying to talk to them? Guest was, for an unknown reason, upset this morning. We didn't have a chance to talk before they left. DH says I should have challenged the guest when they complained about something that was their 'fault' and not ours. I just let it pass figuring I'm always the inhospitable one and I don't need another snarky comment about me online.

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Joey Camb's picture
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04/02/2010

Had one of these idiots this morning - group of 5 ladies on a school reunion -
Oh jill has paid -
no I am sorry she hasn't we don't charge guests prior to arrival so she hasn't -
Ive seen it on my statement I booked with last minute.com -
No you havn't because we don't advertise with them
Ill just call my credit card company when I get home and they will reverce the charges
I am sorry but you havn't paid but feel free to call them, and they will confirm what I have said.
Whatever blah blah

(this was all right in the middle of breakfast when frankly had enough on.

Rang me 8pm this evening - you have charged me twice - ie you mean I charged at time of booked and then again today
(bit of back pedddling) no both times today - (note not appology for being completely wrong)
My card company says there are 2 pending charges from you
Thats as may be but they havn't been processed by us
Rang card company apparently this happens sometimes when its a sunday and a bank holiday and its to do with how the card machines send money to the bank - the second charge never completes
then rang her and told her (again no apology)

was just looking for a way for me to be wrong.

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06/24/2008

People that don't understand how CC charges works should not use them! 

While it should not be OUR responsibility to do this, if you do an authorize only ask for the same card as they provided when booking.  If they can't present it or say they prefer to use 'this one' as they get points you can inform them that there is already a hold on the card on file.  Hmmm this just may be a good way out of some of those high % cc fees! 

Generic's picture
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02/24/2011

I just had one today that told me I charged twice. I did an auth only on the card on file, but they presented a different card to pay. The temporary authorization will disappear in a few days... but an authorization doesn't mean that there is a charge.

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Arks's picture
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05/22/2010

Well, I'll be contrary and say the GF is the problem and the BF will be lucky to come back there some day with someone else!

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Breakfast Diva's picture
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05/26/2009

That's a tough one. Most of the time it won't change their mind, but at least you would have tried. You might consider sending them an e-mail tactfully asking them if there was a problem, explaining that you're sorry you did not get a chance to speak with them before they left. Also add that if there was, you would appreciate them telling you because you want to make all guest's stay enjoyable and you would appreciate any feedback so it won't happen in the future.

Sometimes if they can just get it off their chest, it doesn't end up online in a review.

I really wish these people could live just one day in our shoes...wishful thinking.

Madeleine's picture
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09/29/2011

My guess is the new BF wasn't 'the one' and it didn't really have anything to do with us. The reason we didn't get a chance to ask anything is because the key was flung on the desk and the door was slammed shut before either of us knew the guest was in the room. (And, no, we didn't talk about them until the car drove off. )

And what went 'wrong' that we saw was having to share a table at breakfast so the guest stormed off dragging the BF along. (After BF had already sat down at the table the guest gave the other couple the once over and said, 'We'll come back.' (I almost had to confront the guest over that remarkable lack of manners, but I am not the manners police.) When they returned to the now empty dining room at almost 9:30, I had to do some quick refilling of juices and THAT was a problem because it wasn't READY NOW.

They were also playing a game while they were eating and it was obvious the guest was done with the game but the BF was not. Like I said, the BF is probably the problem.

The attitude thing was obvious at check-in but JB is always saying to give them the benefit of the doubt because of being on the road.

(We have had guests before who have told us they have never shared a table, ever. And they have also walked off. Our photos show 4 tables but sometimes you have to sit 4 at a table.)

Arks's picture
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05/22/2010

Breakfast Diva wrote:

You might consider sending them an e-mail tactfully asking them if there was a problem...

Yeah, but then I can just see them adding to their bad review, "...and now they're harassing me with unsolicited e-mails!"

Sometimes (way too often) we just can't win.

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