Dog in the room

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Locked in the bathroom. Crying.

I asked her where "he" was at check in and she said he is checking the football scores on the radio. This is why I NEVER like to have one person only in the party check in.

DH is adamant, they are in eating, we won't cause a scene. I added $35 cleaning fee to their reservation and we will inspect the room WITH THEM before they leave.  I wanted to tell the dude to come into the office and have him remove the dog from the room NOW.

We do not accept guests pets, fyi.

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 Speaking of dogs, if you are on Facebook could you like this photo for us? It is a 'work' photo contest. You have to wear the shirt while on vacation.

 Cheers!

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05/30/2008

Not hard to "like" that photo at all!!! 

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Samster wrote:

Not hard to "like" that photo at all!!! 

Thanks!

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Shameful!  We did not have that problem with dogs, but we did have a couple of folks sneak in babies into our second house.  Just easier to do because it wasn't also "our" personal space, I guess.  But I think this kinds of disregard for the inn's policies are disrespectful. 

You probably didn't charge enough...but you'll figure the charge out if it ever happens again. 

seashanty's picture
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why do people DO this?

stay where they want and make their own rules.

to bring a dog and lock it in the room ... unfair to you, unfair to other guests ... unfair to the dog.

all i can think is that what you charged for cleanup was less than boarding the dog overnight.

smokers (in my opinion) don't think you can tell they have been smoking. they become less aware of the smell.  i have a friend who smokes in her kitchen and blows the smoke out the window.  you can smell it on her and at the place she stands.  she does NOT believe this is true.

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Hillbilly's picture
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 I just had someone smoke in one of our cabins a few weeks ago. I charged them $150 extra. I called and how much we appreciated them smoking in a non smoking cabin! They said they never smoked inside! Outside only! You all know the difference I do not need to go into detail about that! My question is this! Have you ever had a customer dispute this kind of charge? I think this person will! It's going to be a he said, she said type thing! Smells are not something you can take a picture of for proof! My wife says the customer is going to win and they will take the money back from us! I hate it when my wife is right because.......well I just do! So your thoughts?

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Bob wrote:

 I just had someone smoke in one of our cabins a few weeks ago. I charged them $150 extra. I called and how much we appreciated them smoking in a non smoking cabin! They said they never smoked inside! Outside only! You all know the difference I do not need to go into detail about that! My question is this! Have you ever had a customer dispute this kind of charge? I think this person will! It's going to be a he said, she said type thing! Smells are not something you can take a picture of for proof! My wife says the customer is going to win and they will take the money back from us! I hate it when my wife is right because.......well I just do! So your thoughts?

Yes. Disputed it. Said they were puttng the butts in their pocket and fought the charge for months. They were smoking in the bathroom, no doubt about it.

Baygirl's picture
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 Amazing what we have to deal with.  We just had guests ask if they could burn incense in the room.  Are you kidding?  So they burned it outside on their deck.  It's summer so other rooms windows are open.  Guess what they had to smell?  

 

gillumhouse's picture
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05/22/2008

UGH! That crap makes me sick to my stomach!!

Proud Texan's picture
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 We have a zero tolerance policy concerning pets and children.   We specifically state that if they show up with either, they will be sent packing and forfeit their full reservation fee.   They are also responsible for damages.

So far,  we've never had to inforce either of these policies.

gillumhouse's picture
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Discrimination! You are depriving those local critters of lunch time!

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10/07/2008

The thing is, we do what we do, we all do. But if I were a single innkeeper and had to hire out this stuff, there would be loss of income. A couple years ago when we had snowmageddon and DH was in Seattle, I had guests who loved it here in the snow, I could not clean off the footpaths or anything, so you know what I did? I didn't do it. I couldn't, so I didn't. And the stress was so much less. Shovel the path? Nope. Tell people to be careful and that's that.

All that to say, we do what we can, and nothing more. So we have to deal with each situation uniquely. I was in the middle of breakfast and could not stop to yank the dog smugglers outside and deal with them. When I found DH and told him, he thought best to wait til after so there wouldn't be a scene. You never know...they could have been one...fortunately there wasn't.

Another day another dollar...

Silverspoon's picture
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10/16/2011

 Hmmmm, knock on wood, we have never, to our knowledge, had anyone sneak a pet or child into a room or the cottage.    I would charge them more than $35 for your aggravation and extra cleaning time.  And if I had any indication that there was a pet in the house I'd kick their butts out faster than you could blink.

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 Personally I woud rather allow dogs than children. 

Arks's picture
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I threaten smokers with a $300 "deep cleaning fee". Might do the same in my "no pets" notice.

I probably wouldn't charge that much, depending on the case, but it's good to lay an amount like that out there for all to see. (I would charge even more than $300 if the damages warranted it.)

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Morticia's picture
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Arkansawyer wrote:

I threaten smokers with a $300 "deep cleaning fee". Might do the same in my "no pets" notice.

I lived with a kid who used to want to know the punishment before he committed the crime. Having that kind of history, I look at these sorts of notices as 'paid permission' to smoke in the room. Our registration form simply states the guest will be charged for any damages or lost revenue due to damages. How much is up to me.

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Arks's picture
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Morticia wrote:

...I look at these sorts of notices as 'paid permission' to smoke in the room...

Indeed, some people are rich enough to do the deed and pay the fine painlessly, so how about, "...a $300 charge or 6 weeks in the county jail."

I'll put "$300 or more" and leave the upper limit open.

I do like the idea of mentioning a charge for lost revenue in addition to repair/cleaning charges.

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Arkansawyer wrote:

Morticia wrote:

...I look at these sorts of notices as 'paid permission' to smoke in the room...

Indeed, some people are rich enough to do the deed and pay the fine painlessly,

Those sorts are not the ones I get ()  So by putting the starting amount you are saying 'here is the starting figure' but that may not be all....  It is not on our website, but is included in the confirmation since we have now included the penalty for sneaking in a pet.  Smoking you can wait til they arrive to show your enforcement but once they arrive with a pet in tow it is a larger issue. 

You must have the penalty high enough to make a strong impression. 

These people do not realize that the animal is disturbing others as well.  The one that was here, pocket pooch, cried, howled and scratched all night.  The people in rooms around them could not sleep.  These people had checked in and left the pooch most of the night to go gamble/party and did not come back in til breakfast time.  That was the first time for this to happen and now the policy may hopefully have it the last. 

 

Joey Camb's picture
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for me a dog is worce - we are lucky and none so far have tried sneeking one in - and we do have several pet friendly neighbours which I think helps. Dogs scratch, chew and wee when they are upset or in strange surroundings its that simple this is not fixable - smell you can get rid of in 24 hours if you have to.

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Arks's picture
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camberleyhotelharrogate@yahoo.co.uk wrote:

...we are lucky and none so far have tried sneeking one in...

As far as you know, that is.

Joey Camb's picture
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there are enough dog friendly places where I am that its not an issue if you want to bring your dog - ie majestic hotel opposite me is over 200 bedrooms and takes dogs in every one.

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Arkansawyer wrote:

Morticia wrote:

...I look at these sorts of notices as 'paid permission' to smoke in the room...

Indeed, some people are rich enough to do the deed and pay the fine painlessly, so how about, "...a $300 charge or 6 weeks in the county jail."

I'll put "$300 or more" and leave the upper limit open.

I do like the idea of mentioning a charge for lost revenue in addition to repair/cleaning charges.

Listen today DH is home from work, so lucky him, he had to take the door down, and go paint it and then sand and varnish around the door jam in the room (not the real varnish a temp one that will not smell as strong). We have the a/c on high and fans going and sprayed our handy-dandy Magic Zymes to eliminate the toxix smell.

So far so good...but it was iffy there for the last 3 hours! The door is back in and the ceiling fan and a/c is whizzing away, linens removed, etc. Yeah I have three one nighters in that room in a row, and it is our highest priced room w/breakfast delivery.  A special anniversary in there tonight.

I will have to look into this, if we PAID SOMEONE to do this, it would not be as it is.

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Arkansawyer wrote:

I threaten smokers with a $300 "deep cleaning fee". Might do the same in my "no pets" notice.

I probably wouldn't charge that much, depending on the case, but it's good to lay an amount like that out there for all to see. (I would charge even more than $300 if the damages warranted it.)

I have a notice and on their statement that says "Guests are responsible for any damages to the room or linens"

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 Oh and what makes me feel like a drip is that this guest requested a special breakfast, a favorite and I obliged. Now I am mad about it. How funny we are as innkeepers we do everything to make our guests happy, even when they do not care or give a rip about anything.

Fortunately, as you said Arks, it is rare, our other 4 rooms were/are super.  

Our guests who did not show for breakfast day one, and then said day two they would skip and sleep in day two, left a $20 tip in the room. So they were happy campers here. 

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Yeah we have one of those too. Inspecter dog detector. 

Update: they took their sweet time at the table. When they got up DH walked out with them and told them he was going into the room to inspect damage done by their dog, and their breaking the rules.

The guests at the table (6 remaining) all said they heard the dog last night.

             The couple said "Their friends brought the dog to them this morning" LIE.

             The couple said "We never knew that dogs were not allowed" LIE.

And the door was scratched up and a puddle of urine on the bathroom floor. Probably fleas in there now too, and we have an anniversary in that room today.

We charged them $35, to which they said nothing, and left.  DH said it would be enough. And went out with a bucket and bleach for the bathroom floor.  He said there was water and kibbles in there. 

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I allow dogs in the Cottage only but you should have given them a bowl of "kibbles" for b'fast

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Arks's picture
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Sounds like you're handling it well. Playing the "glad game," be glad it doesn't happen more often. The $35 will help you feel better but won't come near making up for it.

The vacation rental apartments I'm building will be no pets allowed, but of course I know people will slip them in occasionally. I wish there was some sensor, like those carbon monoxide and radon detectors, that could smell dogs and alert me, butI guess the only thing that can detect a dog is another dog.

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