I work on the principle of frankly everyone doesn't need to be happy but I do. This may seem harsh butSitting here thinking how awful it is to be on the receiving end of this statement. Then thinking about being a very small business trying to 'work out a deal' with someone who wants to subvert the policies:
'We have a very small dog who doesn't even need to go outside, we'll take any room you have.'
'There are 5 of us and a golden retriever, we'd like one room.'
'We don't like to get up early, so we want breakfast at 10:30. Other places have accommodated us.'
'I don't have a credit card, we'll pay cash when we get there. You DO take CASH, don't you?'
'My baby is sick and I don't know if we can be there tomorrow. Hold the room and I'll call back in the morning and let you know.'
So, how do you handle these so everyone is happy?.
Ark...over $500 you should get upset...over $5.00? Not so much. Maybe it's time for a short vacation.....does wonders for the occasional disappointment. I understand that it is the principle of the thing that angers you, but I bet you'll need to go to Ace another time and will get the opportunity to use that gift card then.Absolutely.
I ran into a similar situation at Ace Hardware the other day. I'm on their frequent shopper plan and I occasionally get a $5 gift card from them. I went in and bought some nuts and bolts and the bill came to $4.98. I handed the guy my $5 gift card and told him to keep the 2 pennies change.
He said the cash register won't let them use a gift card on a purchase under $5 and I'd have to buy something more to push the bill over $5. I told him to just increase my charge for the bolts to $5.01 and I'd give him a penny.
Still no. It's not policy.
Made me so mad I almost left without buying the bolts, but I really needed them so I gave him a $5 bill and took my 2 pennies with me!
So their gift card system, designed to keep me a happy customer, actually caused me to leave mad. But all policies were strictly observed so the world wouldn't stop spinning..
"I work on the principle of frankly everyone doesn't need to be happy but I do. "I work on the principle of frankly everyone doesn't need to be happy but I do. This may seem harsh butSitting here thinking how awful it is to be on the receiving end of this statement. Then thinking about being a very small business trying to 'work out a deal' with someone who wants to subvert the policies:
'We have a very small dog who doesn't even need to go outside, we'll take any room you have.'
'There are 5 of us and a golden retriever, we'd like one room.'
'We don't like to get up early, so we want breakfast at 10:30. Other places have accommodated us.'
'I don't have a credit card, we'll pay cash when we get there. You DO take CASH, don't you?'
'My baby is sick and I don't know if we can be there tomorrow. Hold the room and I'll call back in the morning and let you know.'
So, how do you handle these so everyone is happy?.
(a) people with a dog should go to a dog friendly place its that simple and here they are XYZ
(b) people who arn't sure if they can make it should buy travel insurance
(c) 5 in a room is above health and safety and wouldn't fit and we don't take dogs for allergy reasons
(d) - sorry we can't do 10.30 breakfast but we could do room only with a small discount and send you to the cafe (its really nice) which does all day breakfast as an alternative.
(e) we take postal orders, cheques (at least 2 weeks in advance) and electronic transfer - no card? then you will be paying in advance and not on arrival.
.
Partly though the article isn't about having policies its about not going (and I am sure we have all experienced this) Its a Policy its the policy when you try and do or ask something.As I read this blog I could hear a potential guest with the Why???? There is NO answer that will satisfy the reason, all of them have a comeback. We have our policies for a reason - what ever that reason may be and if someone wants to argue about it, there is no way I will back down if it is one of those policies to which I am fexible.
The fastest way to end that is to simply state that we are sorry we are unable to accommodate you with ????, but you may want to try XYZ Inn. As soon as you do this they KNOW you are not bending. (well most anyway) It will either get them off the phone OR they will back down and book agreeing your terms..
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