Madeleine
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- Sep 29, 2011
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We have a price range on the rack cards we put in the tourist info center and that we hand out at the door to looky lous. The range is really wide by season. It covers really slow times to peak weekends. I have 2 price ranges. High season and quiet season. An example would be that quiet season rates go from $125 to $175.
Whenever anyone calls with one of these in hand, no matter the season or the room they want, they all ask for the $115 room. When I explain they are calling in July and should look at the July pricing they get huffy. Then I get, 'OK, I want the room for $150.' (A low end room in July.) Of course that room is already taken.
My rack rate never even comes close to the high end price I quote. And yet I have to argue with every person who calls about the cost of a room. (OK, no, I don't HAVE to argue, but I try to get the booking if I can.)
So, the question is, without just hanging up on them
, how would you explain this to them? I'd like to start off with the high end price and show them they are paying well under that vs them starting at the low end and feeling they are paying too much.
We put the prices on the brochure because of me. I won't even bother to call a place without prices because I'm cheap. I don't want to be embarrassed by thinking something will be reasonable and find out it's $300/night.
Whenever anyone calls with one of these in hand, no matter the season or the room they want, they all ask for the $115 room. When I explain they are calling in July and should look at the July pricing they get huffy. Then I get, 'OK, I want the room for $150.' (A low end room in July.) Of course that room is already taken.
My rack rate never even comes close to the high end price I quote. And yet I have to argue with every person who calls about the cost of a room. (OK, no, I don't HAVE to argue, but I try to get the booking if I can.)
So, the question is, without just hanging up on them
We put the prices on the brochure because of me. I won't even bother to call a place without prices because I'm cheap. I don't want to be embarrassed by thinking something will be reasonable and find out it's $300/night.