Does Anyone Know What They Actually Booked

Sometimes I just want to crawl into a corner, clutch my knees to my chest and hum to myself, whilst rocking back and forth.
Got 2 lots checking in today, a group of 4 and a 2.
Group of 4 booked two double rooms, when they arrive they want a double and a twin because two of them prefer separate beds (so why book two doubles, the twin was available when they booked). So quick thinking me thinks 1 double is empty tomorrow, so I can switch the 2 yet to arrive into the double for 2 nights and the 4 can have the double and twin for the 1 night. So I let them change rooms, but instead of a word of gratitude I get treated as thought this is the least they can expect.
When the 2 arrive I say, I've got you a double for two nights, to which she replies "Yes, that's what we booked". Me thinks......"No you didn't, when you phoned the group of 4 had already booked the two doubles so I offered you the twin and you accepted, you've even got a print-out in your hand of the confirmation I sent you that says TWIN ROOM". I say nothing, and show them to the double room.
It seems everyone is happy bar me, who's left dazed and confused!!

Don't get me started on this one! I have two singles with a private external bathroom (i really go out of my way to make sure people know it is not in the room) and yet I am still surprised when people can actually ask where the bathroom is.

And if you post photos of the rooms online do not dare change the bedding out unless you take a new photo and send it to everyone who booked the room with the old bedding photo!
I had a really striking quilt on one bed that I had to remove when we got the new bed (much deeper mattress and the quilt no longer covered the sides). Well, guests booked because of that quilt and then insisted I was putting them into another (read: bad) room.

Then we had the family who kept telling us they didn't want to spend a lot so they would take our suite for the reduced price and when they showed up insisted they had booked the rooms with the fireplaces. I offered to move them, at the higher rate, and they (again) declined to spend more money!
But they grumbled about it all weekend!

I think that guests are surfing the internet and are getting information overload. They can't keep straight what they have looked at and which feature goes with which resort/ B&B.
We had a 1 am arrival a few years ago where my husband showed them where their cottage was and where they should park their car. The driver (yes, she happened to be female, grrrrrrr) drove VEEEERy slowly. Mike asked her if she had a problem. "NO" she replied, "it's just that I don't want to drive into the lake". We do not have lake front property and don't say that anywhere...

IrisoftheWayfarer said:

I think that guests are surfing the internet and are getting information overload. They can't keep straight what they have looked at and which feature goes with which resort/ B&B.
We had a 1 am arrival a few years ago where my husband showed them where their cottage was and where they should park their car. The driver (yes, she happened to be female, grrrrrrr) drove VEEEERy slowly. Mike asked her if she had a problem. "NO" she replied, "it's just that I don't want to drive into the lake". We do not have lake front property and don't say that anywhere...

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IrisoftheWayfarer said:

I think that guests are surfing the internet and are getting information overload. They can't keep straight what they have looked at and which feature goes with which resort/ B&B.
We had a 1 am arrival a few years ago where my husband showed them where their cottage was and where they should park their car. The driver (yes, she happened to be female, grrrrrrr) drove VEEEERy slowly. Mike asked her if she had a problem. "NO" she replied, "it's just that I don't want to drive into the lake". We do not have lake front property and don't say that anywhere...

Click to expand...

You could very well be right. In 1986 I had been getting info on windjammer cruises and one of them had a 10% discount if booked before Feb 1. I could not remember which windjammer had that. So I called the one we wanted to sail on and asked if they were the one with the 10% discount.
Captain -No.
Me - OK, thank you.
Captain - when were you planning to come?
Me- August.
Captain - August! That is the height of my season.
Me - OK. Thank you.
Captain - How many in the party?
Me - 6, 2 adults, and 4 kids, 18,16,16, and 12.
Captain - OK, 10% discount.
Me - Great, I will have the check in the mail by the 15th of Feb.
The 10% discount paid for a lot of gas back then. It was a smart move on his part also because DH & I went back the next year with another couple, I went the year after that with a friend, and in 1994 I went again with 2 friends. If I win the lottery ........

How about once they get here, get checked in, get taken to their room then go to get themselves a cuppa and I hear from down the hall, 'What door is mine? How am I supposed to know which door is mine?'
The guest has been out of his room for 5 minutes and he has no idea what door goes to his room. (Does no one look behind them or around them to get a sense of what ornamentation or rugs or anything is near their room?)
OK, a synopsis of the doors he is faced with:

• A door with: 'Private- no entry please'
• A door that has a picture on it exactly the same as the key he has in his hand
• A door with a keypad on it

I give up. Which door would YOU choose? Even a little kid would know to match up the pictures!

Madeleine said:

How about once they get here, get checked in, get taken to their room then go to get themselves a cuppa and I hear from down the hall, 'What door is mine? How am I supposed to know which door is mine?'
The guest has been out of his room for 5 minutes and he has no idea what door goes to his room. (Does no one look behind them or around them to get a sense of what ornamentation or rugs or anything is near their room?)
OK, a synopsis of the doors he is faced with:

• A door with: 'Private- no entry please'
• A door that has a picture on it exactly the same as the key he has in his hand
• A door with a keypad on it

I give up. Which door would YOU choose? Even a little kid would know to match up the pictures!.

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Exactly - only a kid would have the smarts to match up the pictures. If it is a PhD it is hopeless!

IrisoftheWayfarer said:

I think that guests are surfing the internet and are getting information overload. They can't keep straight what they have looked at and which feature goes with which resort/ B&B.
We had a 1 am arrival a few years ago where my husband showed them where their cottage was and where they should park their car. The driver (yes, she happened to be female, grrrrrrr) drove VEEEERy slowly. Mike asked her if she had a problem. "NO" she replied, "it's just that I don't want to drive into the lake". We do not have lake front property and don't say that anywhere...

.

Click to expand...

IrisoftheWayfarer said:

I think that guests are surfing the internet and are getting information overload. They can't keep straight what they have looked at and which feature goes with which resort/ B&B.

Click to expand...

A couple of years ago, one night we had two rooms booked and they were in, and the other room was empty that night. So we sat to watch TV and relax in the evening. Just then a car comes up the drive, they park in the official parking place (unusual for people looking for a room), then they get out the car and start unloading all their bags. By this time I'm starting to panic, have a mucked up?
They come in and say they have a booking, I say they don't. I did a search through all my emails (I keep everthing) and I can't even find an enquiry from them. At this point I say "Can I see your confirmation", "We didn't get one"....oh...."Receipt for your deposit?". "When I phoned the lady said I didn't need to pay a deposit"......."Ah!!! Firstly we always send a confirmation of bookings, secondly we wouldn't accept a booking without a deposit and thirdly we're two guys, there's no lady here".
I showed them the room I had and they took it. Next morning the husband came down and confessed he'd checked through his emails and found he booked a completely different place on the other side of the Loch. He also said his wife went nuts when he told her.
I felt sorry for the lady at the other B&B because she had a no-show that night.