"You won't mind if I come in here..."

21 replies [Last post]
Offline
Joined:
10/07/2008

Yes, those words were spoken today as I have blueberry pancakes cooking on the hot griddle and scrambled eggs near done on the stove...and in he walked "How old is this house? How long have you owned it? Are you from here?"

I could do nothing to fend him off, other than ignore him and be busy (as I was) so he would stop talking and wander back out.

My daughter was there, arms crossed, unsure what to do. Tomorrow we are both taking a Customer Service training from our state tourism agency (and it will be a great reminder on how to be gracious to those guests with no boundaries and not toss them out by their ears!)

 

__________________

Gluten free is never free. - Joey Bloggs

 

Offline
Joined:
10/07/2008

Y'all are missing the point, I had two burners on high - a griddle with 4 blueberry pancakes nearly done and 12 scrambled eggs, there was no way to turn and talk or redirect. There are plenty of things I could say, but not at that point in time, so the weasel, ahem lovely guest was able to waltz in... 

Bless his little heart... haha

Offline
Joined:
06/24/2008

Joey Bloggs wrote:

Y'all are missing the point, I had two burners on high - a griddle with 4 blueberry pancakes nearly done and 12 scrambled eggs, there was no way to turn and talk or redirect. There are plenty of things I could say, but not at that point in time, so the weasel, ahem lovely guest was able to waltz in... 

Bless his little heart... haha

JB - I don't know how you kept your mouth closed.  I seldom cook things on the stove, I opt to the oven dishes mostly but even then I can not be stopped by a barging guest as it upsets my rhythm. 

We use to have a regular that came in the kitchen every single time he was there.  He and his wife are friends with a celebrity that lives here in town that sends others, so instead of me booting him out of the kitchen I altered my routine to be ready to serve him early.  He can no longer take stairs so they have to stay in a hotel when they come to town.

gillumhouse's picture
Online
Joined:
05/22/2008

We use to have a regular that came in the kitchen every single time he was there. 

We had one of those. Every time he came I broke at least one or two goblets - I do not know how, I just did. He always talked about his late wife and only referred to the current as her dear friend. Never met her, but felt very sorry for that lady. He  is also the one who followed DH right into our quarters. I have no idea why he stopped coming here - but I ain't complaining.

Madeleine's picture
Offline
Joined:
09/29/2011

We had a regular we inherited from the PO's. They told us he needed 2 plain cookies in his room at check-in and egg beaters for breakfast. The first morning he came down for breakfast he walked right into the kitchen, opened the fridge and 'told' DH to give him a fry pan so he could make his own breakfast.

Not sure if the PO's allowed him to cook his own food or he thought he was going to teach us a thing or two.

I had to 'explain' to him that he was a guest and he needed to sit down with everyone else and wait for us to bring his food out to him. But it was one of many startling guest interactions we had with this guy until we peeved him enough that he moved on.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

birdwatcher's picture
Offline
Joined:
02/22/2009

 we do the same....its really simple for us-we tell them (whether its true or not we dont know) that guests are not allowed in the kitchen by health dept rules. That is what we were told when we came here-it works like a charm (when we are at the Inn) oir while cooking breakfast. Specially for "safety" because we would not be responsible if you (the guest) may get burned etc...

Anon Inn's picture
Offline
Joined:
09/26/2011

Last year the kitchen got a door with a small window at eye height.  It opens when I bring out the courses, coffee, etc...out, otherwise it stays closed.  That was what it took to put an end to the problem.  We lock it at night.

Generic's picture
Offline
Joined:
02/24/2011

Sorry sir, health code does not allow guests in the kitchen while we are making breakfast.

And they are quickly out of the kitchen. It's difficult to argue with the health code, even if it isn't actually in there. Or conversely, OSHA, Worker's Safety, Occupational Safety, etc. Just make it sound official.

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

Silverspoon's picture
Online
Joined:
10/16/2011

It's our own fault...we make them feel so welcome and it looks to them like being an innkeeper is so relaxing and easy.  It just does not seem to them like we are going as fast as we can to get the breakfast on the table...they really feel like it is a piece of cake!

We occasionally have guests wander into the kitchen at breakfast but generally we try to make it clear to them from the start (by closing the dining room door right after breakfast and keeping it closed) that the dining room is as far as they get.  DH always greets them and takes the beverage order when they enter, encouraging them to sit right down.  Even so, every now and then one of them just will not be stopped and breaks through the private "barrier". 

__________________

Gardens are not made by singing "Oh, how beautiful" and sitting in the shade.
Rudyard Kipling (1865-1936)

 

seashanty's picture
Offline
Joined:
06/02/2008

 you won't mind ... i am so sorry! 

health code schmealth code ... guests who are really liking the whole b&b experience ... really connecting with the innkeeper(s)  feel like friends ... the lines blur ... yes, they totally understand that the kitchen is just for 'staff' but this does not apply to THEM.  they totally get that health codes prohibit them from coming in to the kitchen, oh yes ... they understand ... but they just want to chat or to watch or to help.

i had to put up a moveable barrier ... inconvenient as heck ... but i needed a physical block since i was often alone ...  people would come in to chat, would grab plates to 'help' serve, would try to open the fridge to get things out for me ... would try bringing their dirty dishes into the kitchen, piling them up right where clean things and food prep was going on.

 

__________________

Wear cute PJ’s to bed; you never know who you may meet in your dreams.

 

Madeleine's picture
Offline
Joined:
09/29/2011

seashanty wrote:

 would try bringing their dirty dishes into the kitchen, piling them up right where clean things and food prep was going on.

 

This drives me batty. We have the coffee bar laid out with juices, glasses and all the coffee stuff. 'Helpful' guests will pile up their dirty dishes right in front of the juice so no one can get anything. Or they will come right into the kitchen and hand me everything when there is OBVIOUSLY no room for the dirty stuff.

I am plating food and they are handing me dirty dishes. STOP IT!

Tom
Tom's picture
Offline
Joined:
10/11/2009

Same here, drives me nuts.  But it is always the really nice, helpful guests, so I have to be nice and point out that we have a system (I clear into big plastic tubs to get it out of sight), a separate dishwasher in the breakfast service area (so don't bring your dishes into the kitchen 'cause I just have to take them back out), and that they paid for me to wait on them.

Generic's picture
Offline
Joined:
02/24/2011

We have it, but seldom. I usually say that if they clean up the plates, that I'm going to have to fire DH and they wouldn't want him to be unemployed, would they? They stop.

What I hate are the idiots who put their napkin right in the plate covered with maple syrup. Certainly they can put it to the side to be cleared properly.

gillumhouse's picture
Online
Joined:
05/22/2008

Eric Arthur Blair wrote:

We have it, but seldom. I usually say that if they clean up the plates, that I'm going to have to fire DH and they wouldn't want him to be unemployed, would they? They stop.

What I hate are the idiots who put their napkin right in the plate covered with maple syrup. Certainly they can put it to the side to be cleared properly.

I tell them something similar when they try to help clear the table. Then DH drifts in and says what I just told them "I have a system and you would not want to mess up my system would you?"

I hate the ones that use my napkins as a handkerchief. GROSS!!!!!

Highlands John's picture
Offline
Joined:
04/16/2010

gillumhouse wrote:

I hate the ones that use my napkins as a handkerchief. GROSS!!!!!

EEeeeewww That's disgusting. I'd throw them out for that.

I miss the chooks. Every scrap of left over food, bits of rolls, bacon fat, egg, sausage, mouldy fruit, I would stand at the kitchen door and throw it into their run. Occasionally I would miss and dh would complain that he found a bit of wet, soggy toast in his veggy patch.

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

Arks's picture
Offline
Joined:
05/22/2010

Highlands John wrote:

I miss the chooks...I would stand at the kitchen door and throw it into their run.

I guess I just don't understand Scottish. I have no idea what you're talking about!

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Madeleine's picture
Offline
Joined:
09/29/2011

Chooks = chickens.

Joey Camb's picture
Offline
Joined:
04/02/2010

and the same thing with yogurt pots! we serve jam in the tiny jars which are then recycled - they shove everything into the pot and I have to fish it all out again! bleugh! plus tomato sauce and brown sauce belugh!"

__________________

Don't mess with me today or I will kill you!!!!

 

Highlands John's picture
Offline
Joined:
04/16/2010

My sister and her partner were visiting at Easter, the 4 of us were slobbed out in our private lounge having a drink and catching up.

A guest walked straight in, in his pyjamas, without even knocking, ignoring the "Private" sign on the door and starts asking me questions about what he should do the next day.

I was so taken aback, both angry and embarassed, that I didn't know what to say. 

Offline
Joined:
10/07/2008

Highlands John wrote:

My sister and her partner were visiting at Easter, the 4 of us were slobbed out in our private lounge having a drink and catching up.

A guest walked straight in, in his pyjamas, without even knocking, ignoring the "Private" sign on the door and starts asking me questions about what he should do the next day.

I was so taken aback, both angry and embarassed, that I didn't know what to say. 

I hear ya!

We have that sign on our back door for that reason, I will never forget a similar scenario here.

Well in his defence, speaking to him later on, he was born in 1927. I think they think, if you are born in 1927 you have earned the right to be cantankerous and go wherever you please. bless his heart...

Like everything for us innkeepers, whatever it is happens quickly, without notice and we have a 2 second time frame to deal with it. Yeah who knew innkeeping was like sniper duty.

Proud Texan's picture
Offline
Joined:
05/30/2008

If you have to answer to a health code,  shouldn't there be something in there about persons other than staff being in the kitchen?

Madeleine's picture
Offline
Joined:
09/29/2011

'I can give you the history of the building or I can give you an unburnt breakfast. Your choice.'

DH ignores anyone talking to him while he's cooking. But he has me to run interference. I generally say, 'Sorry, he's partially deaf from his military service. Please wait until he can look at you while you talk.'

Now that backs them off.

 

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.