Bookin gs.com ??

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Kay Nein's picture
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02/13/2012

I had a visit from a rep today regarding this service.  Basically selling rooms for you like so many other services that I've heard y'all talk about.  Luckily, having been educated by this forum, I was able to ask him a bunch of valuable questions. 

Does anyone here have any experience with them or have any feedback you can share?  Basically, they list us at no cost to us and with no contract.  Reservations made through their site are sent to us for processing (we get CC info to charge deposit).  They bill us twice a month for 15% of the reservations they send us.  We have back-end access to update the availability calendar on our own.

Any thoughts...?

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From France, we are on booking.com as well. They have taken over the market down here. Not just for hotels. They are now on a big push to get holiday rentals, B&Bs, campsites, ... Any kind of accommodation will do. We see many small B&Bs with 1 or 2 rooms joining them.

People are less and less googling for "Hotel Paris" and more and more for "Booking". We get a third of our bookings from them and they help us fill-up off-season weeks. We close availability in summer and spring's week-ends.

Expedia/Venere/Hotel.com sends us peanuts in comparison. Their extranet and websites are very poor compared with booking.

Commission is also 15%. It is said that about 30% of their visitors will book directly at the hotel. We exclude cost of breakfast on booking so that we pay less commission. A portion of those guests will come back or recommend us. We are strict on cancelation terms and withdraw from guest's CC if allowed. The guests they bring us are guests that we could not get otherwise : most of those guests went directly to booking.com without going through Google. All in all, both sides are winners.

I understand that share holders' concern is that booking.com's profit growth continues. To do that, they need more stock (yes, that's us). Thus their push on B&Bs, campsites, ... It is obvious that they will look closely at the US market. Get ready.

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They don't even have the ability to search for some of the smaller towns and cities in our area. But might try it anyways.

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toddburme wrote:

They don't even have the ability to search for some of the smaller towns and cities in our area. But might try it anyways.

What they did for me is link me with a close by city that they do have searchable.  I did notice that Maine, for example, did not have individual city searches, or at least that is how I saw it.  

Joey Camb's picture
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what they also do which is clever is say you are searching for my town - but its busy due to an event is it flashes up Harrogate is busier than usual could you book alternative dates? if not what they do is pull in the next nearest places ie

Say I was searching for harrogate and just about every harrogate place was full or very high price they would start showing properties a bit further away ie initial search is within 5 miles as it gets busier they may go to 15 miles which means if you are in that band it would increase the possibility of picking up a bit more business.

Sorry not as clear as I would like but hope I have explained properly

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Kay Nein's picture
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I had not considered offering only certain rooms or blocking out weekends.  Everyone here has such great ideas & so much experience.  I appreciate all the feedback.  

I think 15% is a fair price for a room that might have gone empty otherwise, especially considering that there is no up-front (or extra) costs and no contract.  And we've raised our rates, so it would more than cover this fee.  

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K9 wrote:

I had not considered offering only certain rooms or blocking out weekends.  Everyone here has such great ideas & so much experience.  I appreciate all the feedback.  

I think 15% is a fair price for a room that might have gone empty otherwise, especially considering that there is no up-front (or extra) costs and no contract.  And we've raised our rates, so it would more than cover this fee.  

Yes and make it your least booked room. Just to test the water!

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Joey Bloggs wrote:

K9 wrote:

I had not considered offering only certain rooms or blocking out weekends.  Everyone here has such great ideas & so much experience.  I appreciate all the feedback.  

I think 15% is a fair price for a room that might have gone empty otherwise, especially considering that there is no up-front (or extra) costs and no contract.  And we've raised our rates, so it would more than cover this fee.  

Yes and make it your least booked room. Just to test the water!

Or don't put in any certain room at all.  What I did was add a 'standard' room, this 'room' describes any one of 3 of my rooms which have same price so which ever room is not booked directly is the one they get when they arrive.  It made it easier for me than to rush out and block it because #3 booked. 

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copperhead wrote:

Joey Bloggs wrote:

K9 wrote:

I had not considered offering only certain rooms or blocking out weekends.  Everyone here has such great ideas & so much experience.  I appreciate all the feedback.  

I think 15% is a fair price for a room that might have gone empty otherwise, especially considering that there is no up-front (or extra) costs and no contract.  And we've raised our rates, so it would more than cover this fee.  

Yes and make it your least booked room. Just to test the water!

Or don't put in any certain room at all.  What I did was add a 'standard' room, this 'room' describes any one of 3 of my rooms which have same price so which ever room is not booked directly is the one they get when they arrive.  It made it easier for me than to rush out and block it because #3 booked. 

Yes I understand, just saying use the room that books the least (if you have a large spawn of rooms). Sure you can put them in any room. I have one room listed on another directory (that only charges if it rents) and that room is the one I have taken out of inventory, so I give them any available room if someone wants to book it.  But my photos online are of that room.  

Joey Camb's picture
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thats true would use a term like standard double - makes it a lot easier to juggle about if you need to.

Highlands John's picture
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I know several  businesses registered with them and they seem to get a good number of bookings.

For us we manage to fill our rooms without them, so why would I give them 15%. That seems an outrageously high commission to me.

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HJ, you are right that if you are busy enough without this, you shouldn't consider them. 

As for the 15%, it is typical commission rate and far lower than most of the other large booking directories out there who charge 30% or more. 

Since I am not in major tourist area (although close to one), this opens up the tourist market for me when people do not want to stay in the city center.  By only putting 1 room on the site it gives me presence for those that will see my listing then call direct.  

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Highlands John wrote:

I know several  businesses registered with them and they seem to get a good number of bookings.

For us we manage to fill our rooms without them, so why would I give them 15%. That seems an outrageously high commission to me.

It's quite a bit lower than what some directories here want.

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Joey Camb's picture
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We use it and get a lot of business - however don't think they have a huge prescence in the USA yet - however if you are trying to target international visitors would be something to consider.

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camberleyhotelharrogate@yahoo.co.uk wrote:

We use it and get a lot of business - however don't think they have a huge prescence in the USA yet - however if you are trying to target international visitors would be something to consider.

Cam's I had remembered you mentioning them in many posts and that is the reason I decided to sign up and give them a try...   The rep that came by said they were working very diligently to increase the US market and if I recall she stated that they have increased US use by 50% since entering the market. 

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So can you list just ONE room with them?  

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Joey Bloggs wrote:

So can you list just ONE room with them?  

Yes.

email me offline if you want more info.

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We started on booking.com a few months ago, although we currently do not make Fri/Sat available through them.  At first things seemed good.  We got two bookings within the first 1-2 weeks.  But we have had nothing since then.  It has been about 2.5 months since the last reservation from booking.com.  We are probably going to drop them soon as it is not worth the hassle to update.

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DH22 wrote:

We started on booking.com a few months ago, although we currently do not make Fri/Sat available through them.  At first things seemed good.  We got two bookings within the first 1-2 weeks.  But we have had nothing since then.  It has been about 2.5 months since the last reservation from booking.com.  We are probably going to drop them soon as it is not worth the hassle to update.

I did only weekdays with Ex ped ia and was only able to book rooms during our in season and surrounding periods.  The closer to off season, - nothing. 

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Looked at it, but I can't integrate it at the moment. They are so successful that someone suggested that PCLN should change their name. Here's the article.

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Kay Nein's picture
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sorry - it's book ing .co m

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K9, think you mean boo king dot com.  (not plural)  We had a rep come here back in August.  I stewed on it for a while and signed up last week.  Went live late Friday afternoon and by Monday had my first booking.  Fluke maybe but I was impressed.

After trying Exp ed ia through B&B dot com  and being hit with a 30% commission, no info other than name of guest I stopped using them (and they still have not removed my info from their site). 

This site has been popular in Europe for quite some time and it is my hope that it will expand our Euro market.  They have recently expanded to the US and the rep says they are seeing fast growth in the US market.  They just added a search filter for B&B which is nice.  

The hardest part will be making sure I keep the availability updated as I book.  I am not placing all of my availability on the site, only 1 room right now and do not allow the guest to select a particular room, they will just be promised a standard room. 

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05/22/2008

pretty sleazy looking site to me. I wouldn't bother with them. If you want to book reservations on line, use Reservation Key and someone we all know.

Highlands John's picture
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Eh, what, pardon?

Did you mean book ing .co m ? 

 

If you go to book ings . com you get a portal sight, from which if you click book a hotel you get what looks like a goo gle search result, the top entry being book ing .c om

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