NEWS BREAK!

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10/07/2008

The first time ever, a guest has said "Thank you so much for the upgrade we really appreciated it!"

Seriously, shook my hand at check out and thanked us! 

I have upgraded so many over the years and never had anyone do this. Sometimes the upgrade is for a simple reason, like they are the only one here and they can have a private entrance in and out from the gardens, or something. A few years ago this brought up the subject of "Does a guest appreciate the upgrade...when they may have picked a room for the name, or location, or colors!" So is an upgrade always an upgrade.

But YES many times the upgrades are real upgrades! In their minds and mine. $$ Wise definitely! smiley

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05/30/2008

yes Glad to hear it, JB!!

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Arks's picture
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05/22/2010

I don't ever give an upgrade or discount without letting people know how much they saved!

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Arks's picture
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05/22/2010

I don't ever give an upgrade or discount without letting people know how much they saved!

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10/07/2008

Arkansawyer wrote:

I don't ever give an upgrade or discount without letting people know how much they saved!

Yes true but the answer is still the same, not a thank you. They just take it.

gillumhouse's picture
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05/22/2008

How wonderfully nice. (Do not mistake this to be the Southern belle - How nice!)

Generic's picture
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02/24/2011

We have found that some guests appreciate the upgrade, but many just don't or don't even realize the value of it. So, we have stopped doing it unless it serves our needs or it really is a special occasion, like a honeymoon. In fact when it is young honeymooners who take our smallest room they really do appreciate the upgrade.

But yes, every once in a while you will see how much they appreciate what they got... but it's unfortunately a world where so few people seem to be grateful for the little extras that they get.

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