Lost Internet Friday

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gillumhouse's picture
Online
Joined:
05/22/2008

Small by compare but I lost Internet Friday evening. Still down. Thanx to iPhone I can check email for Rez. What gripes me is that they do not put it on the news or anything so you know. I had the PC geek in town make a house call to find out if it was my system. He called Frontier & their first answer was that Internet & system were OK. He asked for tech support & they finally admitted 6 cities are without Internet. Grrrrr I am still down! Tomorrow I start calling about an adjustment on my bill!!!  No Internet is killing me!!!! WHINE!

gillumhouse's picture
Online
Joined:
05/22/2008

Internet FINALLY came back this morning - as I was kvetching to Customer Service that I expect an adjustment on my bill! Then I still was not "online" - I knew it was up now because the modem had the 3 green lights. So I called the kid back over. Probably (my thought) after straining its guts all weekend to get online, the router gave up. New router coming today. Meanwhile I am on "straight pipes" through the computer. I am online again!!! WOOHOO!!!

Adding we are fortunate that a local kid opened a new PC shop in town on October 1 - and he advertises that he makes house calls. Smart kid!!

Update: He came back with the router and had the same problem the other guy had when installing the original router - they were not talking to each other. Five frustrating calls to the DSL provider later to no avail (first guy when I got the first router had the same problem with Veri zon when THEY owned us but finally got the answer) and then tried something for a what the heck effort and it worked. Having been through the scenario before, I knew it was not a case of the kid not knowing his stuff.

Going to bed now - working the polls tomorrow so will check back in late tomorrow night (I am also Escort Commissioner so ride shotgun with the ballot box to the courthouse).

gillumhouse's picture
Online
Joined:
05/22/2008

Computer was working - still is. I am ticked that I called for paid help and HE is the one who finally got the admission that the Internet system is down in 6 cities in WV. It is a problem in Charleston - not a city that got dumped on! It is that people will will be calling in PAID help for no reason that gripes me. No cat -I am violently allergic to cats.

Madeleine's picture
Offline
Joined:
09/29/2011

I didn't mean the computer itself, it was a general list. If there was no internet- was the router plugged in, turned on, cat not sitting on it, call your provider first...

Me, I call my neighbors! 'Do you have internet?'

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gillumhouse's picture
Online
Joined:
05/22/2008

I am on Frontier. Most around me - the City - are on a different provider. We know now that there is a problem in Charleston. Last time this happened I happened to have a guest working north of us. She told us the office she was working in - a doctor - was offline all day due to a cut cable in Parkersburg. So not the first time. My first thought was router - unplugged & replugged. Then thought maybe now unused cc machine. Had computer guy come over. Still offline  darn it!!!

Madeleine's picture
Offline
Joined:
09/29/2011

Order of operations:

  • Is it plugged in?
  • Is it turned on?
  • Is the cat sitting on it?
  • Call the provider.
  • Call for paid help.

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