Really late check-in

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Madeleine's picture
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09/29/2011

Waiting for guests to arrive tonight. Just got a new toy so wasn't really paying attention to the time. Around 9 PM we start to turn off lights, turn down the heat, etc and I was just going to print out a late arrival. A friend convinced me to call the guests. What if they had storm damage and forgot, etc etc.

I called. Got a very confused person on the phone who told me they would be arriving around 4 PM. I had to say, 'It's 9 PM now.' And there was more confusion. Appears they were not planning to be here today. Nor tomorrow. Nor this week. Nor even this month. Sigh. I moved their rez out to the correct day and month.

No one reads. They don't read when they make the rez, they don't read when the confirmation comes in. I wonder if they made the same error with their plane tix and their car rental.

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10/07/2008

This is why we give them a confirmation. Remember in Sept I had to keep calling a hotel as they just would not give me a confirmation, there was no way to double check it all. I thought it was automatic, but they said only if you ask for one.

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Madeleine's picture
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09/29/2011

And they apologized via email.

seashanty's picture
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06/02/2008

 oh well ... there goes that theory out the window.

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Madeleine's picture
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09/29/2011

And they blamed it on me. Another 'that's not the date we reserved' complaint. Accused me of changing the date on them. There really isn't a logical reason why I would do that.

Anyway, just means that I get to go on vacation earlier than planned.

Highlands John's picture
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04/16/2010

Had that too. They book it online, through our website and then say we got the wrong date.

I had a woman from Australia book 3 nights in December last year and when she didn't turn up I emailed and turned out they were coming in January, same dates. Tried to say we got it wrong even though she booked it. 

 

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seashanty's picture
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06/02/2008

hmmmm  ... by any chance is their reservation for April 11?

the reason i ask is that some of the places i've been entering info are using the format with the day of the month followed by the month ... and i have caught myself entering it in the format i'm used to which is month followed by day of the month and then realizing it's wrong. also time ... i was entering start and end times for an event and noticed i had to switch my brain to the 24 hour clock instead of am and pm ... was not given a choice. 

seems to be a european thing.  ?

anyway, if they didn't read the confirmation which i assume spells out the month (because often guests don't) they'd never see it and catch their mistake

just wondering ..... 

 

Highlands John's picture
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04/16/2010

I nearly got caught several times like that whilst booking our New England trip. Dates in the UK and I expect most of Europe are nearly always in the format dd-mm-yy.

 

 

Madeleine's picture
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09/29/2011

You could type in a date if you wanted to but the calendar is right there. They just picked the wrong month. Not Euros.

Joey Camb's picture
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04/02/2010

may be a european thing in some cases as we write the date day/month/year and i know in the US you do it month/day/year - when I studdied for part of my degree in america it confused the heck out of my tutors!

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Arks's picture
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05/22/2010

Excellent point about confused accommodation reservations carrying over to planes and car rentals! Never considered that. I also wonder!

People who don't read deserve what they don't get.

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