Reservation Key Users Part 2

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Hillbilly's picture
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As an innkeeper for almost 15years, I have seen a lot of change in our industry. Some good, some bad. Fifteen years ago, you didn't even need to take a credit card because if a customer reserved a room, they would arrive and pay for it.
Fast forward 15 years and I wont even take a reservation by phone, much less without charging a fee. Lets face it, sadly, a hand-shake does not mean anything anymore. People have lost this trait to the idea of “Whats best for me and me only”?
Then came TripAdvisor. Great Idea. When it first came out I thought this is going to be a nice place for people to tell what a great time they have had at different properties. The problem with this site is, that it is most definitely geared towards the customer only. Businesses have no opportunity to tell about “Joe who got drunk and damaged the room when he threw a chair and knocked a hole in the wall”... or “Hank who smoked in a non-smoking room for 4 nights” causing the property to lose money because the next guests refused to stay in a smoke filled room-at which point, said property charges a smoking fee to old Hank, who immediately gets mad and posts a terrible, and untrue review about the Inn. And so on, and so forth...you probably get the idea.

What can we do about it? Well, here is my idea. John already has a valuable tool. He has a reservation system that has 100’s, if not 1000’s of people per day that stay in lodging properties in different parts of the Country. I would really like to know if a “Hank” or a “Joe”, is a guest that is attempting to reserve a room with my property (or perhaps has already reserved). The idea is simple. It’s a simple ranking system for guests. If I have a guest that is out of line, or cancels last minute and refuses to pay...or smokes in a non-smoking room, causes problems etc.... I can simply write a few notes down and give a quick 1-5 rating or subsequent rating system at check out. When that guests makes a reservation on another property that uses Reservation Key, that property can view what happened and decide if they want that guest to be able to stay or not. You do not have to have a reason. Or at least know going into it to make sure and remind them you are a non smoking property and so on. If they start getting a few good reviews, so to speak, their ranking or score will go back up.
Do I think an innkeeper will write about every guest? No! However, I do think they will click a 1-5 rating. I also think they will write about something bad or destructive that happened. This would be VERY useful info. If we all work together on this idea, I think this would be awesome. I did have one feed back about the thought of been sued. We might want to look into this. Good point. I doubt that is the case. Why? Look at what TripAdvisor does to us. People can post what ever they want about us. We are not sharing personal info through this. Its a simple good old opinion of what happened to us. Thanks for taking the time to read this long post!

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Bommelhoeve's picture
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You can have a Preferred B&B Guest program. If a guest chooses to join  the program they agree to read and follow all policies of the B&B they visit, including non smoking, showing up at breakfast on time, cancelling and payingup in full, respecting B&B property and innkeepers- in short: the better way to stay... ...for us..... In turn they get for example preferred check in/out time, extended cancelation time, a 10 $ discount etc.

And if the pref guests don't follow the rules they signed up for, they get removed from the program. Yes, they can still book without the pref benefits, but it is a free world, and I am sure PITA's will find a way to book anyway. At least you get to promote the right behavior and can throw the rules book at anyone who does not want to join the program.........

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I, too, am not going to read through all the comments, but here's mine...

I think that rating is much to subjective to be effective for this purpose.  Just like our guests who complain about the experiences they had at other Inn's, there's 2 sides to every story.  You might have been having a bad day and every single thing that person did just ticked you off.  Is it fair that they would get 1 star.  Is it fair that they might have been having a bad day (just got a cancer diagnosis, just lost a loved one, had a fight on the way over) and they get essentially black-balled because someone gave them a 1.  What happens if someone uses that information to reject a guest and that person finds out about our secret little black book and it ends up on CNN News?  There are alot of innkeepers here who are very jaded after working in the industry for so long - they are much less forgiving than others and might be more apt to give someone a lesser rating just because they didn't fit into their ideal guest mold.

I understand the concept, but I'm not sure in the long run that it would be something that wouldn't be tainted in multiple ways.

Hillbilly's picture
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Someone probably said that same thing about TA when they first started. Now look at it! Just sayin. I think we are all smart enough to see if a guests had 1 bad review to let them stay. What about 10 bad reviews? Would 10 innkeepers be having a bad day when telling their experience about a guests? Is it ok that guests can post a potential false review about your property? I have never met or stayed at your property. I could go right now and say what ever I want about your property or you. Nothing you can do about it! I think some of you are just not ready for this kind of change. Your in a comfort zone and your ok with how things are, and that's your right! I do believe the only people that would be upset are people that have something to hide. But I could be wrong. I also do not feel that I would be cutting my throat by not allowing someone who had a history of doing damage or canceling reservations last min and refusing to pay. That's just good business!!!!!!! They can go reserve at your property!

 

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Bob- hate to be blunt about this but you are starting to rave. You asked for opinions about something that is a BIG problem for YOU. Not for everyone else. Those of us who don't think the guest rating system would be the best way to approach the situation of 'bad' guests are entitled to have a different opinion than yours. That's why John wanted you to ask.

It would have to be an opt in system no matter what. You couldn't force other innkeepers to participate same way we can't force guests to write reviews.

Take a break from reading the responses. Give everyone time to bat the idea around without you telling them they're wrong because they don't think the same way you do. John can read over the discussion and comment here about how he thinks it would work.

Better than a system that blackballs guests who give me a hard time is a system that rewards good guests with perks across the country. Carrot, not stick. Just like any other opt in rewards system the fine print tells the guest that their information will be shared with 'other B&B's in the network'.

And, of course, there is the question of what you tell a guest whose reservation you deny...'Sorry, you were a bad boy at the last 2 inns and we've all decided to not accept a rez from you. Go find a hotel.'

 

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Hillbilly's picture
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I have just had some really bad things happen this year and I'm just trying to find a way we could all help each other. Venting at the same time! Sorry if I seem upset. I will shut up now!

Madeleine's picture
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Bob wrote:
I have just had some really bad things happen this year and I'm just trying to find a way we could all help each other. Venting at the same time! Sorry if I seem upset. I will shut up now!

Totally understand having a bad year of guests. It's why we started taking deposits. And then adding a cancellation fee. It's also why we have stopped taking pets.

Madeleine's picture
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Without reading every other post, here's my take...we have had guests here who have hopped thru every B&B in town and are on everyone's DNB list. They behave completely differently here. And I am sure there are guests who go to other B&B's and the innkeepers there would be astonished that we had any trouble with them.

I know people are astonished at some of the stories I have to tell, but most of those people are just clueless. However, my kneejerk reaction would be to put them on a list with a 1 star review.

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Bob said: If there was a way to tell me that and I could make my decision on who stayed in my house I hope you would! Because I would do that for all of you.
 And:  if they had nothing to hide why not?

People have been convicted of crimes because they thought I have nothing to hide so why not. That is just a start. I do not and will not have something like this on my system. I do not want anyone else making any decisions as to who should be my guest. I am sorry, Bob, nothing personal, but from your writings, I am not going accept your opinion of a guest as to whether they are PITAs or not.

My guests and I meet each other on equal footing - I know nothing of them that they have not told me and they know nothing of me other than what they see on the Internet. They can Go oogle me to find out more if they are so inclined, but i am not going to do it with them. All I care about isthat they come, they stay, they pay, they go away and are as respectful of me as I am of them. What you are suggesting is quite disrespectful IMNVHO. I am not going to bother saying anything more on this subject. I already gave John my opinion and from here it is up to John whether he wants to implement such an outrageous thing (in my opinion of course) or not.

Hillbilly's picture
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You could always opt to not have that feature! Your either with us or not. Like I said. It could be used for helpful info like my explanation of pillows or Splenda. I do see you havecompletely closed your mind to what a valuable tool this could be and I'm ok with that. Thanks for your feedback!

Hillbilly's picture
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I just got off the Phone with the FDC. They said there is no law stating a business can not give an opinion of a guests. We are not trading Private info. So no Privacy is being traded. I have a call out to a Lawyer on this.

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My only thought is the advice I've always heard regarding cases where a potential employer asks you for a recommendation of a former employee. I've always heard that it's legally safe to tell someone, I would or would not rehire this person, but you risk a lawsuit (of what kind I'm not sure) if you elaborate, telling WHY you would not rehire them.

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gillumhouse's picture
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My state Rep already said he would love to try and get this passed on a National level, If that's the case, every lodging property in the USA would have to comply. He told be it would be as simple as using a Drivers license number. Or a government issued Lodging Number.

This is why I say NO. We still live in a free Country - that means free to travel when and where without government knowing where we are. As much as I love RezKey, if this went in, I would go out. The only way I would come back would be IF it went away or if the government succeeded in this asinine idea of mandatory. Once John Q found out we were tracking him, he would go elsewhere - I know I would.

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Personally I think you are aiming to get in some deep doo doo with all of this. You are asking for trouble.

Hillbilly's picture
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Does anyone know of a privacy law that we would be breaking? This would be a place to start! We are not sharing credit card info, or medical info. Is there a law for giving opinions? Can someone find this? I have been looking and can't find any info.
Thanks

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There are laws, and then there is the right thing to do.  This is a very slippery slope. 

I think if you identify a guest that you have hosted as a pita that you personally don't want to book again at your lodging property, that is one thing.  I totally agree with JB that they could be lovely guests for the next innkeeper.  We all know that because B&Bs are so personal that it just may be something about that guest that rubbed you that wrong way.  This could be a very subjective type of "database".  

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in the UK this kind of sharing would  be absolutely slammed! when i studied in the usa the university did a directory of all students with their contact details - without my express permission! I went ballistic!!!! I don't want everything about me shared with anyone who has a copy!

I think a feature where you could log your personal PITA's so they couldn't rebook would be a great feature ie makes them do a reservation request instead of a booking if it matches up the details so you can double check they are the same people or not - but sharing? i just think its a step to far - too many people want absolute privacy and won't stay anywhere they fear won't give it.

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Madeleine's picture
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Bob wrote:
Does anyone know of a privacy law that we would be breaking? This would be a place to start! We are not sharing credit card info, or medical info. Is there a law for giving opinions? Can someone find this? I have been looking and can't find any info. Thanks

There are laws and then there is everything else. If you only do or don't do something because there's a law involved that leaves us pretty much where we are now with everyone arguing they didn't break any 'law' when they did such and such. And yet, there is a 'social contract' in place that a lot of us honor. We 'do the right thing' whether there is a law or not.

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Can everyone listen up to this, I want to share that this is already out there and in way you can grasp, but it is agreeable by the guest aforehand when they book the room, that is the difference I am seeing here.  

Check out this and go to my page, the guest reviews ME and I review THE GUEST. If you see a Review of ME, then click on that reviewer to see THEIR REVIEWS from the hosts.

 

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Hillbilly's picture
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Ok....if that's the case....all we have to do is add a sentence in our policy page that's says....we have the right to share your lodging expierance with us to other properties as we see fit. Or something like that. I guess we all can no longer blog about anyone anymore unless we have them agree to it. Or from what your saying, you could get sued.

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Bob wrote:
...all we have to do is add a sentence in our policy page that's says....we have the right to share your lodging expierance with us to other properties as we see fit.

This would need to be worded really well so it didn't sound like something that would scare guests off.

But having the system be "opt in" for the guest is probably the way to go, since they would be giving their permission to do it. There just needs to be some incentive for them to opt in. In the end, though, the bad ones will not opt in and you'll be giving away free incentives to people who are good guests anyway.

This all needs a good deal of thought to make it work. I'm all for it if the details can be worked out.

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Bob wrote:
Ok....if that's the case....all we have to do is add a sentence in our policy page that's says....we have the right to share your lodging expierance with us to other properties as we see fit. Or something like that. I guess we all can no longer blog about anyone anymore unless we have them agree to it. Or from what your saying, you could get sued.

Uh Bobster, hey I don't ever take a photo or blog without permission from guests. I surely hope you don't think I post photos and info on our guests without their permission. No way no how...

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There is a database called Guest Checker that was written up in USA Today a few years ago, used by anyone who wants to sign up for the service (not just within a hotel chain). Since you have to be a member to get most of the details, and the website has some bugs on it, I'm not sure how viable it was or is. I don't know that I would use such a system - it seems too cumbersome to me.

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PS, there already are guest rating services out there, the one I've heard the most about is http://guestchecker.com/  They have specific requirements that you inform prospective guests that you use their service and require them to agree.

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In order to be tracked, guests would have to create "an account" with "the system" and register themselves. In the process, they would have to be informed of the "terms and conditions" and check a box agreeing. 

Inns/properties should have the options to either (a) require all their guests to register with the system, (b) give guests the option of registering with the system or just making a reservation without registering, or (c) bypassing the system all-together and just making a reservation.

Hillbilly's picture
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Not a bad idea. They could get a discount if they register. Or a special little gift. Kinda like a VIP treatment or somethIng. Give them a reason. If you are a customer with nothing to hide......why not.

 

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I have been thinking about this all afternoon.  Would something like this be nice to have, yes!  I would like to avoid having a bad guest BUT this would NOT be a good practice for many, many reasons!

1) Unless very detailed info is kept there are no grantees that the same Harry S mith that damaged Joe's B&B is the same one booking at your place. 

2) Rating systems are subjective, even TA hasn't got that mastered.  One innkeeper could mark Harry as a DNA because of something most of us would consider minor, like a broken glass that wasn't mentioned or paid for while most of us would call that as part of being in business. 

3) The potential of the unexperienced innkeeper (or hired help) telling Harry why he can't book - "you have a negative rating because you damage property at XYZ Inn" 

I am sure hotel chains carry a list, but they are just that a CHAIN, they are connected and may share guest data, we are separate businesses with our own information, sharing any info with others may be subject to privacy laws.  And given that the individual could be inaccurately marked as a bad guest, could be grounds for a slander lawsuit. 

As mentioned, businesses are public so this is how TA can get away with their review site and why individuals can say anything about a business without having to provide their name or proof.  On the other hand, there are privacy laws for individuals. 

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I think it could be great IF the few issues can be worked out, like ID and legal/liability issues.

I don't see it as much different from a hotel chain sharing guest info among their hundreds of hotels, and don't really see average guests digging in to it to the level of blackballing ResKey properties as K suggests. If anything, it might cause bad guests to avoid ResKey properties since we're on to them, but that is a benefit, not a drawback.

Maybe just start with the star rating system, which isn't at all intrusive into a guest's privacy, and add the comments later if it can be worked out.

It probably would be best that just one or two bad ratings couldn't pull someone down too low since just because one innkeeper took a dislike to someone, doesn't necessarily mean the rest of us would have problems and want to avoid the guest's business.

Maybe the DNB marker for a individual property could be added in at the same time. You could mark them as definitely DNB at your own property, and also give them a star rating that would influence/advise other inns about taking them or not, at their option.

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yes  I agree totally.  If a guests has a problem with the thought of me posting a review so to speak about them.....then I dont want them to stay with me to begin with.  So yes, that is a big + for me.

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That's pretty hard core!  Just because I don't like the idea of you talking about me to bunch of people I don't know, doesn't mean that I wouldn't be a great guest.  You're really cutting your head off to spite your face with that one...

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This reminds me of a discussion we had here a year or so ago when I posted a new topic asking if there was a way to mark a guest DNB (do not book) in ResKey so they could not re-book if you didn't want their business again (since we do not screen guests before approving a reservation...we let them book, pay, and have a confirmed reservation from ResKey all in real time, but would like a way to keep DNB people from booking again).

I never asked John. We just discussed it here and it went no further. A problem we saw was that you would have to figure out a way to make sure you're working with the same person as before. That might not be easy since people don't always enter their name the same way, sometimes full name, sometimes nickname, sometimes enter spouse's name, etc. Home addresses change, e-mail addresses change, etc. Cell phone numbers might be the most permanent ID people have these days, and they also won't always give the same phone number for that.

If the ID problem can be solved, I'd suggest doing it this way:

  • New guests into the system are assigned a default 3 star rating, and they stay there if nobody posts a review about them.
  • Each individual property can set a threshold, below which the system will NOT allow that person to make a real-time reservation, but instead gives the guest a message that the innkeeper will check availability and let them know if they can be accommodated. For example, I might set my threshold at 2 stars, so if someone with a 1.5 star rating tries to reserve, they won't get the reservation confirmed until I get a message from ResKey, check them out, and decide if I'll accept them.
  • As you mentioned, their original 3 star rating would go down if enough inns give them bad ratings, or go up above 3 if enough give them excellent ratings.
Hillbilly's picture
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Great Idea. I have several ways of doing the ID problem. Its not full proof but workable. I think we can all come up with some good ideas.

A place to start:
1) When a user makes a reservation for the first time through Res Key they are issued a ID number. John can send these out. Has nothing to do on our end. This number has several different purposes.
a) If another Bed and Breakfast or Hotel uses Res Key for their reservation program, the customer can type in that ID number and it fills out all of their info with one click. Except for credit card info.
b) The guests can earn points by reserving at a Res Key property by using that ID number.
If you get enough points, they get a $100 gift certificate....or something. By doing this, they keep using the same ID number. This gives us a better chance to keep track of them so to speak.

People will come and go with names and emails. You are correct. Most people will keep an email address for a long time. I think this is the best way to do it. Or maybe John can work it where any of the four info can trigger it. Phone, email, address, ID#......

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My point is this - we are NOT a hotel chain. One chain may share info among its own hotels, but does not share that info with other chains. We are individual businesses - each owned and operated by different individuals and each unique. One of our plus points is that we are NOT a chain. The more I think about it, the less enamored I am of the idea.

I prefer to be who and what I am and let Joe see me as that and nothing more or less. And I prefer to see him as he is in my inn, not have a preconceived notion from someone else.

Hillbilly's picture
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Good opinions. Just another idea. Do you like just a simple 1-5 ranking with no info? Or what about the idea of only sharing positive info? Like my example of the pillows or Splenda? That I think is useful info to make us stand even further apart from Hotels. Makes us a "Better Way to stay"! Helping all of us out to make sure our guests are treated as the best we can with help from each other. Thoughts on that? Don't kill the idea. I think we have something to work with here. Not only for us but guests as well.

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Bob wrote:
Good opinions. Just another idea. Do you like just a simple 1-5 ranking with no info? Or what about the idea of only sharing positive info? Like my example of the pillows or Splenda? That I think is useful info to make us stand even further apart from Hotels. Makes us a "Better Way to stay"! Helping all of us out to make sure our guests are treated as the best we can with help from each other. Thoughts on that? Don't kill the idea. I think we have something to work with here. Not only for us but guests as well.

Hotels already do this. If you stay in any chain hotel and you use a rewards card, they track info about your likes and dislikes. So, instead of limiting this to just people who use one system of reservations, why not go national with it? Have a national rewards card for B&B's that may or may not get the guest certain perks. PAII talked about this awhile ago. How to compete with hotel rewards cards when you're just one property?

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Madeleine wrote:

Bob wrote:
Good opinions. Just another idea. Do you like just a simple 1-5 ranking with no info? Or what about the idea of only sharing positive info? Like my example of the pillows or Splenda? That I think is useful info to make us stand even further apart from Hotels. Makes us a "Better Way to stay"! Helping all of us out to make sure our guests are treated as the best we can with help from each other. Thoughts on that? Don't kill the idea. I think we have something to work with here. Not only for us but guests as well.

Hotels already do this. If you stay in any chain hotel and you use a rewards card, they track info about your likes and dislikes. So, instead of limiting this to just people who use one system of reservations, why not go national with it? Have a national rewards card for B&B's that may or may not get the guest certain perks. PAII talked about this awhile ago. How to compete with hotel rewards cards when you're just one property?

IF JOHN IS READING THIS...some more input:

So in other words, the better way to stay idea would be marketable.

The better way to stay would be a rewards card for being a great guest, marketable via Rezkey. They sign up for it, like the "Southern porches" booklet that was popular a few years ago with I believe NC & SC B&B Associations.

Now that is something I am all for!

If you tell about my preferring splenda and make notes about me that anyone else can read I will not be happy. I am JOE GUEST and do not like any of this. Full stop. It is my right to be a PITA when, where and with whomever I wish, that is how it is. Now destructive/running out on the bill etc, that is a deal for the police.  

"Don't police my guests, please." - signed innkeeper JB.

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Yes, THAT I can get on board with - rewards booklet. WVBBA has a Civil War Passport ongoing - stay @ 3 or more member inns in a year and get in a drawing for a goodie basket. It is to be stamped or notated by the innkeepers.

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I also worry about the privacy issue which I did bring up to John. You cannot compare this to T A because WE are out in the Public, we trumpet our presence to attract moths to our flames. the moths, however, are NOT Public and really do not wish to be public - even to just us public.

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gillumhouse wrote:

I also worry about the privacy issue which I did bring up to John. You cannot compare this to T A because WE are out in the Public, we trumpet our presence to attract moths to our flames. the moths, however, are NOT Public and really do not wish to be public - even to just us public.

 

I do understand what you are saying. What privacy issues would be a concern with stating a guests likes lots of pillows? Or, I recommend having Splenda for this guests? Or, This guest smoked in a non smoking room? We are not making this viewable to the public. Its just useful info for property owners. These are opinions only. Like I said, no private info is being handed out.

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Bob wrote:

gillumhouse wrote:

I also worry about the privacy issue which I did bring up to John. You cannot compare this to T A because WE are out in the Public, we trumpet our presence to attract moths to our flames. the moths, however, are NOT Public and really do not wish to be public - even to just us public.

 

I do understand what you are saying. What privacy issues would be a concern with stating a guests likes lots of pillows? Or, I recommend having Splenda for this guests? Or, This guest smoked in a non smoking room? We are not making this viewable to the public. Its just useful info for property owners. These are opinions only. Like I said, no private info is being handed out.

Coming into this late and it has probably been mentioned, but you're going to have to identify John Smith with a little more info than the name. So, an address? Telephone? email?

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Just the fact they are able to BE tracked and seen by other inns may be construed as an invasion of privacy. As nice as it sounds to the innkeeper side of me, the John Q Public side of me would NOT be happy to find out such a list exists. Do not think for one minute it would remain a twixt us thing - its existence WILL get out should it be created. I foresee a total non-use of RezKey once that info gets out. John Q will not book where it is being used once it is known. Intriguing but I do not want it. i will take my chances as I do now that Horrible Harry will go elsewhere - preferably to some hotel or motel.

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gillumhouse wrote:

Just the fact they are able to BE tracked and seen by other inns may be construed as an invasion of privacy. As nice as it sounds to the innkeeper side of me, the John Q Public side of me would NOT be happy to find out such a list exists. Do not think for one minute it would remain a twixt us thing - its existence WILL get out should it be created. I foresee a total non-use of RezKey once that info gets out. John Q will not book where it is being used once it is known. Intriguing but I do not want it. i will take my chances as I do now that Horrible Harry will go elsewhere - preferably to some hotel or motel.

But see, I don't want your Horrible Harry to do what he did to you to me. I have been talking to my state Rep about this idea as well. He loved the idea. He thought it would be a great thing to try in the private sector. That's why I contacted John. If this is something he passes on, its ok. My state Rep already said he would love to try and get this passed on a National level, If that's the case, every lodging property in the USA would have to comply. He told be it would be as simple as using a Drivers license number. Or a government issued Lodging Number. Would it be nice to know if you are an innkeeper with small kids and you had a convicted child molester that is trying to make a reservation with you? Or maybe you have never thought of that. I do like Arkansawyers idea. I think that is a good suggestion. John also had the idea of getting other reservation systems on board as well. I think that would be great. I wish it would grow so big that every reservation program would do this.

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Bob wrote:

gillumhouse wrote:

Just the fact they are able to BE tracked and seen by other inns may be construed as an invasion of privacy. As nice as it sounds to the innkeeper side of me, the John Q Public side of me would NOT be happy to find out such a list exists. Do not think for one minute it would remain a twixt us thing - its existence WILL get out should it be created. I foresee a total non-use of RezKey once that info gets out. John Q will not book where it is being used once it is known. Intriguing but I do not want it. i will take my chances as I do now that Horrible Harry will go elsewhere - preferably to some hotel or motel.

But see, I don't want your Horrible Harry to do what he did to you to me. I have been talking to my state Rep about this idea as well. He loved the idea. He thought it would be a great thing to try in the private sector. That's why I contacted John. If this is something he passes on, its ok. My state Rep already said he would love to try and get this passed on a National level, If that's the case, every lodging property in the USA would have to comply. He told be it would be as simple as using a Drivers license number. Or a government issued Lodging Number. Would it be nice to know if you are an innkeeper with small kids and you had a convicted child molester that is trying to make a reservation with you? Or maybe you have never thought of that. I do like Arkansawyers idea. I think that is a good suggestion. John also had the idea of getting other reservation systems on board as well. I think that would be great. I wish it would grow so big that every reservation program would do this.

Now you have given me a total reason for a resounding NO! I have more than enough government in my business. This would just be another way for the government to track people. NO - the largest NO I can possibly say!

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Mark my words...If not by us, some agency will do this it will happen. It's only a matter of time. The lodging industry is next in line for restructure and regulations. To be honest....it needs to be...

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Then I say - GOD help us! I have lived in a FREE Country and I hope I am dead before it totally loses its FREEDOM. We have lost so much already over the years - I am old enough to remember the how it used to be , when kids could actually play and you did not have to show ID for everything (oops, forgot - you do NOT have to show ID to vote so that one still exists) from cashing a check to using your credit card to getting on an airplane.

Sad thing is - identity papers have already been instituted on us while we were not looking - Social Security numbers, drivers license.......

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It's sad isn't it! Hand shake doesn't mean anything anymore. Look at what it takes to buy a house or a car. Or to rent a house. Times are changing and something like this I not far away. But like I said before. It could be a simple 1-5 rating, no words or comments. Do you see a problem with that? I still can not find any info on opinions being a privacy issue. Anyone find anything?

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I would not name names. 

I would never put a guest's confidential information in any database, unless it was with the local police and I filed a complaint. 

This is dangerous ground, imo. 

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Joey Bloggs wrote:

I would not name names. 

I would never put a guest's confidential information in any database, unless it was with the local police and I filed a complaint. 

This is dangerous ground, imo. 

What confidential information do you think we would be giving out?

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Bob wrote:

Joey Bloggs wrote:

I would not name names. 

I would never put a guest's confidential information in any database, unless it was with the local police and I filed a complaint. 

This is dangerous ground, imo. 

What confidential information do you think we would be giving out?

When a guest books with me, the information is only supposed to go to me. If they know they are online in a database they could get very irritated, I know I would. We know they are in an online system, of course, but that is that.

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I think each guest would be onerous but I think we would probably take the time to add to a PITA List with why PITA.

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That's funny! Good idea. It doesnt have to be all bad stuff. You could post something useful about that guest. Example....this guests has a thing for pillows. You might want to add a few. The guest arrives and has a bed full of pillows......Guess who just earned brownie points for having extra pillows? Or how about this....this guest posted a review about us complaining we didn't offer Splenda. (Did i mention he never asked for it while he stayed with us.)and how bad it was it was not available......you don't offer Splenda. So you make sure you have some before this guest arrives. Guess what? You just avoided a bad review.

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