Should I or Shouldn't I?

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Generic's picture
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Should (Leave Review)
90% (18 votes)
Shouldn't (Remove Review)
10% (2 votes)
Total votes: 20

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Aussie Innkeeper's picture
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can you post a link? Would love to read it. Has the mgmt responded?

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Aussie Innkeeper's picture
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So, did you ever write the review???

Generic's picture
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Oh, I wrote the review and posted it. The manager asked me to remove it, even offering me a future discount if I would remove it. And several times trying to ask me for my name.

The one thing they didn't really do, address the problems, because my review isn't the only one there that suggests housekeeping problems.

Highlands John's picture
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Eeeek. I pressed the wrong one, that one vote is me and it's because I'm an idiot.

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Generic's picture
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I saw this today and though... wow is this relevant... http://www.1918.com/casey-movers-threatens-lawsuit-over-bad-yelp-review/

Reminds me that the one thing that the hotel manager didn't bother to do... fix the problem so that others don't complain. So much easier to try to figure out who I was and try to bribe me. 

JB... the review right before mine... seem suspicious to you too? Laughing out loud

gillumhouse's picture
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Speaking of yelp, they took down a review that was posted for me. She posted on TA & yelp and was my #2 on y. I am now back to 1.

Generic's picture
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Any idea why? Did Yelp do it, or did the poster do it?

gillumhouse's picture
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I have no way of knowing. I do not think she pulled it. It was a very nice review.

muirford's picture
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gillumhouse wrote:
I have no way of knowing. I do not think she pulled it. It was a very nice review.

It's not gone; there is another review under 'filtered reviews'. Yelp filters reviews and makes you work harder to see ones that they consider less reliable or helpful. 

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Generic's picture
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Muirford is correct. It appears it's been automatically filtered because that person likely only wrote one review. But it's still there. 

gillumhouse's picture
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Thank you both, I had no clue about the filtered thing.

seashanty's picture
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  Eric, i don't think it's at all uncommon for a hotel to approach you this way.  i bet it happens all the time.  and wouldn't that satisfy a lot of people unhappy with their room ... to get a refund?  although a free future stay isn't the same thing.

  i recently purchased a little digital camera from a preferred vendor off amazon. i think that's what it is called.  i received the camera with no sym card and no usb cord ... making the camera useless.  i emailed to say i was dissatisfied and, like a shot, received a response from amazon to PLEASE not leave a bad review and would i take a $15 refund toward what i paid and keep the camera or return the camera for a full refund if i agree not to post a bad review.

odd, i thought. because i was going to send it back and ask for a refund.  but they made the refund conditional on my silence.

 

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seashanty wrote:

  Eric, i don't think it's at all uncommon for a hotel to approach you this way.  i bet it happens all the time.  and wouldn't that satisfy a lot of people unhappy with their room ... to get a refund?  although a free future stay isn't the same thing.

  i recently purchased a little digital camera from a preferred vendor off amazon. i think that's what it is called.  i received the camera with no sym card and no usb cord ... making the camera useless.  i emailed to say i was dissatisfied and, like a shot, received a response from amazon to PLEASE not leave a bad review and would i take a $15 refund toward what i paid and keep the camera or return the camera for a full refund if i agree not to post a bad review.

odd, i thought. because i was going to send it back and ask for a refund.  but they made the refund conditional on my silence.

 

What you encountered was the bait and switch guys from NYC or Jersey. That is very common. They are crooks.

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seashanty wrote:

  Eric, i don't think it's at all uncommon for a hotel to approach you this way.  i bet it happens all the time.  and wouldn't that satisfy a lot of people unhappy with their room ... to get a refund?  although a free future stay isn't the same thing.

  i recently purchased a little digital camera from a preferred vendor off amazon. i think that's what it is called.  i received the camera with no sym card and no usb cord ... making the camera useless.  i emailed to say i was dissatisfied and, like a shot, received a response from amazon to PLEASE not leave a bad review and would i take a $15 refund toward what i paid and keep the camera or return the camera for a full refund if i agree not to post a bad review.

odd, i thought. because i was going to send it back and ask for a refund.  but they made the refund conditional on my silence.

 

DH has had that same experience with Amazon, after not getting the best of help from the vendor when the product was not up to standards. We now are skeptical about purchasing through them again.  An ebay vendor also begged DH to remove the poor review.  DH told both, when I get good service, there is a good review every time.  If I get poor service and there is little effort made to correct the problem I sure don't want others to make the same mistake.     

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Remember that gal I told you about who had the front desk call shortly after checking in to ask if she found everything okay? How this could have knocked her over with a feather and she was so delighted! As she too, had the same experience of not being able to reach the manager.  Or order extra pillows and they arrive 2 hours later...etc

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Leave the review:  They had their chance to make things right while you were still there, but they did not care enough about their guest to listen.  Then bribing you after was like slapping the other cheek.  I would let TA know. 

Silverspoon's picture
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Since you tried to mention the problems but were put off by management, you should leave the review.  A discounted rate to a sub par B+B as a bribe just adds insult to injury!

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Silverspoon wrote:

Since you tried to mention the problems but were put off by management, you should leave the review.  A discounted rate to a sub par B+B as a bribe just adds insult to injury!

I agree, and I almost feel like you should mention it to TA. Since it is against their rules/guidelines. It also irks me that they contacted you about it (it is supposed be anon) but then WAS IT TA? I better ask first.

But I would let it go...

Generic's picture
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It is on TA. And it's a hotel, not a B&B.

And yes, the fact that she asked me to remove it, IRKS me.

gillumhouse's picture
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I changed my vote.  I saw it - when I voted - as should remove which is backward to what you meant. With that list PLUS the offer of a discount, the review should stand. Especially since you TRIED to talk to them about it.

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The only reason I am going for SHOULD leave the review is that they tried to bribe you. That made me mad. 

Hillbilly's picture
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10/22/2011

If I stay somewhere and something isnt right I will tell someone. Then the choice is up to the owners what to do with that complaint. I will not post a bad review if they try and fix the problem! We all make mistakes every now and again! ( well ...except for me)

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Arks's picture
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05/22/2010

I had to cancel my vote and re-vote it. I first picked "shouldn't" as in shouldn't remove it, then re-read things and decided I meant to vote "should" as in should leave it there. Others may have the same confusion.

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Generic's picture
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Thank you. I have modified the poll per your suggestion.

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Then you SHOULD leave the review there. 

They are basically offering a bribe to get you to take the review down.  Total no-no.

 

Generic's picture
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Recently I was at a property that has housekeeping problems. Found something on the floor from a previous guest, missing glassware, used coffee. Clearly a lack of proper service. I wrote a review and mentioned it. Property asked me to remove it and offered future discount. Should I keep the review there and let them respond properly or shouldn't I?

Madeleine's picture
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09/29/2011

I voted you should leave the review because buying you off is inappropriate. OTOH, mentioning the problem while at the establishment is what we all want everyone to do so we can fix it right then and there. So, you could have done that and waited to see if the problem was resolved.

(I am frankly thankful no one mentions online finding stuff left behind that we obviously missed- and for how long??? It happens.)

But, you had a list that shows the staff is overextended or sloppy.

DH is on his way to a hotel that has an 80% DISapproval rating. He wants to have a breakfast with his stay that his usual hotel doesn't offer. I say stay at the usual place and go to the diner he loves because he is going to regret his choice. His adventure, not mine. Eye-wink

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Generic's picture
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I actually tried to speak to a manager, but was told they were too busy to talk to me.

Madeleine's picture
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Eric Arthur Blair wrote:

I actually tried to speak to a manager, but was told they were too busy to talk to me.

Well, there you go. Sounds like you weren't getting any satisfaction in person. BTW, what kind of reviews do they have? All good ones that makes you think other people decided to take the discount?

Generic's picture
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Actually, most of the latest are 4s. They recently had a 1. The only 5 that I see, seems suspicious. There is 2 less than a month ago that mentioned that the maintenance was lacking on the property. 

Lately, it doesn't appear anyone is taking the offer....

Hillbilly's picture
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10/22/2011

Then you had the right to review! They had an option at the time to fix it and they were to busy!

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