Not cleaning rooms on a stayover

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Morticia's picture
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 I know some do not fluff rooms or offer the option of having the room fluffed. If I want to do this for ONE day only, how should I phrase that to avoid bad reviews of 'Too busy with her own life to even clean my room!' 

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JunieBJones (JBJ)'s picture
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Or you can go away for the day and leave it all to him and come back and pay for it big time when he is totally aggro. (Yes that was me last night).  Punishment for having a special event to go to and leaving him to do it.

But then I get man, dang it, can I never leave this place on a saturday?  The answer is....NO! YOU CANNOT!

No matter how appreciate you are and tell him how wonderful he is...

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Morticia's picture
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JunieBJones (JBJ) wrote:

Or you can go away for the day and leave it all to him and come back and pay for it big time when he is totally aggro. (Yes that was me last night).  Punishment for having a special event to go to and leaving him to do it.

But then I get man, dang it, can I never leave this place on a saturday?  The answer is....NO! YOU CANNOT!

No matter how appreciate you are and tell him how wonderful he is...

Nope. I won't get aggro. Because this is the 2 of us doing this we try not to get each other mad!

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Bree wrote:

Nope. I won't get aggro. Because this is the 2 of us doing this we try not to get each other mad!

 

That is the best comment I've heard about a couple who are innkeepers TOGETHER. Thanks, Bree, for putting my thoughts into words when I couldn't ....  Smiling

Proud Texan's picture
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I am the DH and I can handle most things with supervision.

Seriously, I don't know how some of you handle WITHOUT your husband's help.  It just works so much better with us a dividing the tasks equally.  Of course it helps that we're both retired.

gillumhouse's picture
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I am leaving tomorrow morning for a 3-day Conference and my anniversary couple is here until after breakfast Tuesday. (Last week it was business travel and someone who likes me and has known us for years so they do not count.)

As soon as dinner is finished tonight I will start on breakfasts for the next 2 mornings. I will mix up a muffin batter today that I can bake tonight and will still be nice and moist Tuesday morning and will give batter for Thursday morning when I get back (Wednesday night guest with a Thursday class that I always provide coffee and muffins). I made an extra loaf of English muffin bread thi morning for the baked pineapple toast and the second loaf of French bread will make the bread pudding for Tuesday breakfast. Fruits for the fruit dishes will be in zip-loc bags for a "dump & stir" each morning. And since these folks drink tea, he does not have to worry about coffee.

Time to go start the whole wheat bread for DH while I am gone and making the manicotti for dinner tonight - made the pasta last night.

DH can take care of breakfast if I have it done so he just has to turn on the oven, take it out, put it on his cart and wheel it in (cannot carry anything - one crutch & cart works).

As for fluff, they are already primed for I will be gone.

Morticia's picture
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Oh, right and I forgot, a B&B open house on Friday afternoon. THAT might be the straw right there.

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My dh couldn't handle half of that.  I'd have to block off rooms! 

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Morticia's picture
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Samster wrote:

My dh couldn't handle half of that.  I'd have to block off rooms! 

Yeah, but mine has a lot more practice and he's the cook, so that makes it easier right there. He already has THAT down.

inncogneeto's picture
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This week: Had two week long stays with fluffs on request, no tip. Had another weeklong stay no fluffs as per guests' request, $30 tip, go figure.

seashanty's picture
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whatever works!

i don't think my innsitter can handle a full house. neither does she.  so ... we're not going to have one. 

 

 

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ginocat's picture
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Bree, just tell them that you have an appointment and if they don't mind you will not go in and tidy their rooms. Ask if they need their garbage emptied and that's all. Don't even get your husband's schedule involved in it.

I'm fully booked for months and sometimes things come up. I do this from time to time and people understand. Don't feel bad about it.

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Morticia's picture
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I'll see if hubs is comfortable with that. I won't even be here on Saturday. I'll leave Fri right after I clean rooms and come home Saturday afternoon. He'll have to do the check-ins on Friday, which is ok. It's the prepping for Saturday with no one running interefernce that's the tough one. For Saturday it's a matter of stripping one room for a check-in, which he can definitely handle. It's the rest of the rooms, which are stayovers that's the issue.

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Guests don't have to know that the reason for your absence isn't "pressing".  I agree that the best approach is that your dh is on his own & let the guests know it.  Most B&B frequenters know that the owners for a lot of properties do all the work.  I've I knew ahead of time, that would definitely be better than just coming back and the trash isn't emptied, etc.

inncogneeto's picture
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Oh just tell them to clean their own Da*n room!

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I think we've covered this before.  To have your guest accommodation freshened is expected by the majority of guests.  If you're going to be away from the inn, I would find a stand-in to do it for you or explain why you can't provide this service on this one day to your guests.  Guests can understand if there is a pressing reason why you can't do it as opposed to just being disappointed to find that the trash wasn't emptied, etc. 

Morticia's picture
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Samster wrote:

I think we've covered this before.  To have your guest accommodation freshened is expected by the majority of guests.  If you're going to be away from the inn, I would find a stand-in to do it for you or explain why you can't provide this service on this one day to your guests.  Guests can understand if there is a pressing reason why you can't do it as opposed to just being disappointed to find that the trash wasn't emptied, etc. 

I don't think my reason is pressing to a guest. It's not a funeral or anything like that. It's only important to me. Which is why I made the comment that 'her life is more important...'

gillumhouse's picture
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I ask if they need maid service. I tell them I consider the room their home while they are here and I would not enter their home without permission. The usual answer is: We are fine, thank you.

seashanty's picture
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why, bree? 

unless there is a major mess in the room, fluffs don't take too long.  i don't do much. make the bed (often the guest has made it and i just tidy it or leave it alone), remove trash, give new towels as needed, freshen the bathroom.  i tend to worry about wet towels strewn where they don't belong.  i don't understand why people do this. 

 

 

Morticia's picture
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seashanty wrote:

why, bree? 

unless there is a major mess in the room, fluffs don't take too long.  i don't do much. make the bed (often the guest has made it and i just tidy it or leave it alone), remove trash, give new towels as needed, freshen the bathroom.  i tend to worry about wet towels strewn where they don't belong.  i don't understand why people do this. 

 

 

I am trying to go out of town for an event. Hubs can't do all the rooms, cook and serve breakfast and prep for the next day by himself. He stresses. So far I have been unable to scare up anyone for 4 hours of work on Saturday morning. Plus, I am concerned about bringing in an unknown for fluffs with all the guests' belongings in the room. This is someone I won't see again more than likely.

I thought that saying we were shorthanded would get a worse response than just asking if they wanted us to freshen the room.

seashanty's picture
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are you fully booked?

first i would under book - i'm going away to a wedding weekend and have blocked off some of the rooms while the inn-sitter is here. 

second,  i would say '' 'the man of the house' is flying solo this weekend. if you need new towels or the room needs freshening, please let him know.'' and hand write it on a card and put it on the bed.  i have found guests to be very receptive when they are 'in on' what is happening. 

guests don't have to know why you will be away!

 

Morticia's picture
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seashanty wrote:

are you fully booked?

first i would under book - i'm going away to a wedding weekend and have blocked off some of the rooms while the inn-sitter is here. 

second,  i would say '' 'the man of the house' is flying solo this weekend. if you need new towels or the room needs freshening, please let him know.'' and hand write it on a card and put it on the bed.  i have found guests to be very receptive when they are 'in on' what is happening. 

guests don't have to know why you will be away!

 

Thank you. That says it very well. We do not have a full house yet but I am not blocking rooms off so I can go away. We HAVE done it that way before, but this is peak season and I can't have this costing me more money than it already will in gas and fees.

gillumhouse's picture
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That is perfect because her guests luv her hubs and people never expect the sevice from a husband that they do of the Lady of the House. They will probably bend over backwards to "help" him!

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