Please go away door hanger

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JunieBJones (JBJ)'s picture
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Okay it is official!  My least favorite guests are here.

This is a FIRST...in all my years so far, a first.  I will tell you what happened, then give you a wee bit of background to which you all will go, ahhhhh I see.

Making up one room.  Freshening 2 rooms.  This just happened, 5 minutes ago.

One room to freshen - the door is not locked, the bed is made, the room is tidy.  I empty the trash, restock towels and items, and place chocolates near bed.  Nice. Love this couple.  They are here one more night, I hope they come back!

Go to the other room to freshen.  Hm, that's strange I cannot get the door open (this room has an outside door to the gardens as well).  Odd, it unlocked okay, I announce it is me to freshen their room, as I hear the tv blaring...I push it...there is a SUITCASE stacked up against the door. !!! It falls over.  Clothes go everywhere that were laying on and around it.

There is a full size dresser, a tall boy and nigthstand, plus closet for GUESTS BELONGINGS, in case you are wondering.

WHAT THE!

I grab the luggage rack and put it near the opposite wall and toss the suitcase on it.

Meanwhile swinging on the inside of this door are two cross stitched signs "Please come in" and in front of that - the only one you can see "Please go away"

I left it facing the guest room - "PLEASE GO AWAY"

GRRRRRRRRRR

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greyswan's picture
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We do get a lot of military - some can't eat breakfast as they have to be at the base by 7 - we've offered a continental and it was well received, and others said they couldn't eat that early in the morning and passed on the offer.   But we do have enough baked goods in the freezer that I can easily pull something together for a to-go bag... fruit, bread, and coffee/juice in to-go cups.

JunieBJones (JBJ)'s picture
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greyswan wrote:

We do get a lot of military - some can't eat breakfast as they have to be at the base by 7 - we've offered a continental and it was well received, and others said they couldn't eat that early in the morning and passed on the offer.   But we do have enough baked goods in the freezer that I can easily pull something together for a to-go bag... fruit, bread, and coffee/juice in to-go cups.

Do they eat at the base though? I would check on this before packing a to-go bag and having them toss it.  Most likely they can get whatever they want there.

greyswan's picture
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good point... I'll have to check into that.

swirt's picture
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Hmmm decisions decisions .... base food prepared for the masses or B&B goodies...... sign me up for the B&B goodies any day Smiling

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swirt wrote:

Hmmm decisions decisions .... base food prepared for the masses or B&B goodies...... sign me up for the B&B goodies any day Smiling

You can't fit bacon eggs and fried potatoes into a to-go bag unfortunately.  You know these military and contractor types.

Our business guests here sometimes will have a business breakfast meeting somewhere, so I always need to confirm that.

I think Grey Swan might have the same there.  All the better to have them come back to the B&B for the breakfast meeting!  I like to do this as it brings it in view for the local contact for future referalls.

greyswan's picture
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Yes, we do have business meetings here for a group that stays here.  Their local associates (1-3 persons) are invited to eat breakfast here as they conduct their meetings.  We've been serving the locals at no charge because the PO did that and they do give us a lot of repeat business. (quarterly reservations up to 6 different guests, 1 - 3 nights)  For any other business who would want to do that, we would charge $10 per person for breakfast. 

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One thing about being small is I CAN cater to guest needs. I offer between 4am and 10am because of the horses. Somehow I always get the early ones. DH baked and served the breakfasts I left for Monday and Tuesday. What time did they want? 9am!! HE gets 9am! If ai had been here they would have wanted 6am! Taint fair! He got to sleep in. If he was up by 8 he could have been ready at 9.

I have to go cups and usually offer a "care package" of muffins for the road. Do not want them on my already over-filled saddlebags!

JunieBJones (JBJ)'s picture
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They gave me a watermelon.  I went to lift it and it was about 20 lbs!  Then I got the town paper and saw this today...

yes, 128 lbs!

Morticia's picture
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I should let Tipsy tell this one but she hasn't been on for awhile...in the river that separates her town from the other one, they sail pumpkin boats. Actual pumpkins carved out with people sailing in them.

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Bree wrote:

I should let Tipsy tell this one but she hasn't been on for awhile...in the river that separates her town from the other one, they sail pumpkin boats. Actual pumpkins carved out with people sailing in them.

You are kidding me!  If this wasn't a blog article screaming to be written by an innkeeper. WOW!

Gotta love they have motors, they couldn't possibly row these giant dudes around?  ha ha

Thank you for sharing this, I am amazed. I have never heard of this before. It is totally cool.

Morticia's picture
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I can't get there. It's on Columbus Day. We're flat out. I;d rather blog about something I can take pix of.

JunieBJones (JBJ)'s picture
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guess what! I took pics of the 60th anniv couple with all the guests gathered round! and i took one of the two of them, per her request with her camera by the SIGN, which she was blown away by!

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Update: they were pleasantly surprised at the "greasy spoon diner" table this morning!  Ambiance. Elegance. Class. 

The table was set beautifully and thanks to guests who left behind a beautiful flower arrangement, so even the centerpiece was lovely.  Asiatic lillies arranged.

Candles lit, the whole nine yards.  I made biscuits and she exclaimed in her sweetest little southern belle voice "Why these are homemade!"

Yes, innkeepers have pride too.  We don't like it when people assume we just thrash a meal together.  I was up early making this wonderful meal, which I was pleased to know they had the room above the kitchen and knew it!  ha ha

Quote for the day from moi:

"care is taken when a meal is planned"

unlike the usual 'we'll just order a pizza' which is why I love it when someone cooks for me.  CARE.  A special ingredient in any meal, care and planning.  The special spice of any guests meal at a B&B.

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update:

Lest anyone get the wrong idea, I am on here to vent or share guest stories. With guests I am the model of diplomacy and ultimate kindness.

I am not sure if I mentioned but I wrote on the board in the dining room - 50% to be nice, 50% for guilting, the "Happy 60th Anniv Mr and Mrs!"

Well guess what, or should I say, who came to the door?  Mrs so-and-so and said they would like to have breakfast tomorrow...AT 9am with the other guests.

!!!!  (Glad I saved a few fresh strawberries to make some fans with them)

So this is good since our other guests are terrific! One from o/s who I already insulted by claiming his countrymen wore camouflage.  In fun...that was.

Yes, it was FUNNY at the time.  This partilcular country is not known for abundant sunshine.  So they come here to feel the sun and see the blue skies.

Well this other dude appeared in tight short shorts with these long bean pole brilliantly white legs!  When he was on the porch he blended in with the porch columns!  He was a great guy, just very very translucent.

seashanty's picture
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they want the fairy dust left behind by the cleaning fairies, silly!  you had to ask? 

Proud Texan's picture
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seashanty wrote:

they want the fairy dust left behind by the cleaning fairies, silly!  you had to ask? 

I can see it now, me and old bearded fat man in a tutu fluffing the room.   I ain't nobody's fairy!

inncogneeto's picture
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OK, Shrek! But some of us girls do get toilet duty...

swirt's picture
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It's ok, we can't all be Limescale ManSmiling

JunieBJones (JBJ)'s picture
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seashanty wrote:

they want the fairy dust left behind by the cleaning fairies, silly!  you had to ask? 

In this business the cleaning fairies leave behind chocolate.

That is what they wanted, chocolate!!! WHICH btw I did not put next to the bed in the booby-trap room. NO WAY, SORRY CHARLIE.  I could have walked in and killed myself over this.   I was set up!

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Seashanty you are so cute!

inncogneeto's picture
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I got one, all our signage is "if you want your room fluffed let us know and place hanger, send cleaning fairies, side out...and please use towels twice or leave on floor if you want new ones"

Go to room, sing on door, go in room, bed is made, sink is clean, towels are hanging, very tiny bit of trash, so what exactly did they want done? Hubs says leave it, they don't need anything, I say they DIDN'T READ (as we all know....) and expect a full fluff.

Opinions?

Morticia's picture
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inncogneeto wrote:

I got one, all our signage is "if you want your room fluffed let us know and place hanger, send cleaning fairies, side out...and please use towels twice or leave on floor if you want new ones"

Go to room, sing on door, go in room, bed is made, sink is clean, towels are hanging, very tiny bit of trash, so what exactly did they want done? Hubs says leave it, they don't need anything, I say they DIDN'T READ (as we all know....) and expect a full fluff.

Opinions?

Does your sign really say, 'Send in the cleaning fairies'? I love that!

inncogneeto's picture
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yes

JunieBJones (JBJ)'s picture
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PS below the suitcase I found a piece of broken black plastic.  I quickly inspected it and could not see where it came from.  I was not about to rifle through the inside to see if it fell out of there.  I was going to toss it, but thought it is probably a trick, so I places it on the dresser near the tv.

Morticia's picture
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So they put their suitcase up against the inside door so you couldn't get in from that side? How did they get to breakfast? From the outside? I'm assuming they were gone given the TV was on...

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background - this morning i was in the dining room writing on the board happy 60th anniversary Mr and Mrs so-and-so.  Everyone would love to celebrate with them, right?

They do not show for breakfast. At check in they told DH that they get up at 6am and would only eat breakfast at that time.

He told them "I am sorry but we have ten at the table tomorrow we cannot do that early breakfast for you."  on a sunday I might add...

They said to him, "Then you can credit the meal to our bill." To which he explained, "breakfast is complimentary, you can either it or not eat it."

they were appauled.

they would wake up the entire place eating breakfast at 6am, with me getting up at 5am to cook it for them!!!!  They had no place to be til noon - they are just curmudgeons! PLAIN AND SIMPLE!

So in the kitchen I see them drive away at 730am probably to go to mcdonalds or something.  We do a mini high-five and continue with breakfast.

Ahhhhh we all have favorites don't we?!

ginocat's picture
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I don't do early breakfasts. I do offer a take-away breakfast bag for those leaving early or a discount. Saves me the trouble of dealing with unhappy guests and the take-away bag is very popular! I make it the day before and leave in the guest fridge. No biggy.

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inncogneeto's picture
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We do this, coffee to go, muffin, piece of fruit and sometimes a yogurt or power bar...or a small jar of homemade jam if I put in a bread to go with...no discounts for that!

swirt's picture
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Neat idea.  What kind of things do you put in a takeaway bag?

muirford's picture
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We do a takeaway bag, also - sometimes rafters or guests going on an historic tour are leaving very early.  Yogurt, muffin or coffee cake, piece of fruit, plus takeaway cups for coffee.  Spoon & napkin as well.  We also put ours in the guest refrigerator for them to pick up and take with them.

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There are no rules, just follow your heart. ~ Robin Williams

 

ginocat's picture
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I started doing sandwiches instead of just sweets and they seem to be much more popular. It costs a bit more I guess but if it makes them happy .....

muirford's picture
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We don't get very many requests for it, but the natural yogurt I use seems to fill the protein needs.  No complaints so far, anyway.  I always have hard-boiled eggs around - I supposed I could toss one of those in as well. 

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muirford wrote:

We do a takeaway bag, also - sometimes rafters or guests going on an historic tour are leaving very early.  Yogurt, muffin or coffee cake, piece of fruit, plus takeaway cups for coffee.  Spoon & napkin as well.  We also put ours in the guest refrigerator for them to pick up and take with them.

Remember my to-go cup story? Well the guests today are back in the States after 4 years in Singapore.  They are in awe of all the new-fandangled gadgets here now.  Anyway, I offered them a togo cup as they were lovin the coffee and about to head off.

The story goes - I just got the to-go cups and placed a tidy stack of them at the rear of the coffee area.  There are those guests who like to go on morning walks etc, so I thought this would be a nice thing for them.

I walk into the foyer to find ALL THE GUESTS - EVERY LAST ONE OF THEM walking around, sitting, chatting with these to-go cups in their hands!

WHAT! I say, this is not Fivebucks!

So now I only ask or offer if I see or feel the need.  I don't leave them out any longer.  It is almost a comfort food thing now, people have to be holding onto one of these type of cups to have a conversation it seems.

muirford's picture
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Oh yeah, I bet that would happen - we hand them to the people who need them since we're up to give them the coffee.

ginocat's picture
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I give them a juice box, small yogurt, a smoked turkey and cheese (or something like that) sandwich on a whole wheat kaiser bun, a couple of slices of date or banana bread and a fruit. Guests seem really, really happy with it! I do this for early morning tours or for people who just want to get away early. I staple the bag closed with their name and a nice note on the bag.

Actually I give them a choice of a bagged lunch or a discount. Most choose the bagged lunch. Depending on my mood I may push the discount. I am not flexible at all with my breakfast times either. I know many  of you are but I'm simply not.

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We woulda told 'em the same thing only, if they HAD to have brekkie then, we woulda said, "there will be muffins and fruit and coffee out for you," and put it out the night before...

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inncogneeto wrote:

We woulda told 'em the same thing only, if they HAD to have brekkie then, we woulda said, "there will be muffins and fruit and coffee out for you," and put it out the night before...

He did say something to that when he saw them later on.  But that was not good enough.  They wanted their room rate reduced.  GOOD LUCK WITH THAT ONE.

BTW Innkeepers - this is WHY this forum is so great.  We back each other up on this stuff, BREAKFAST IS COMPLIMENTARY.

I had dropped $5 a person a few times in year one and two before I got that line STUCK IN MY CRAW for the betterment of this B&B and innkeeper. 

inncogneeto's picture
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Do your policies cover this? Ours do, it says if you can't stay for our seated meal, a to-go breakfast is available,  says on th ewebsite what time brekkie is, complimentary and no discounts for missing, blah blah blah...so lame you have to get into all this...

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inncogneeto wrote:

Do your policies cover this? Ours do, it says if you can't stay for our seated meal, a to-go breakfast is available,  says on th ewebsite what time brekkie is, complimentary and no discounts for missing, blah blah blah...so lame you have to get into all this...

If this were midweek and we had business guests that is a diff story.  To demand 6am breakfast on a SUNDAY MORNING? Go take a flying leap.

Oops, don't want aspirings to get the wrong idea here...but some people are purely BAD GUESTS.  There are guests you will not like.  You may not even be able to tolerate. Fortunately they are gone for the day, so I can tolerate that in small amounts.

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Oh, no, the early brekkie guests are coming back? Egads.

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Bree wrote:

Oh, no, the early brekkie guests are coming back? Egads.

Yeah that was how I tripped over the suitcase and nearly broke my neck.  Oh wait, my story groweth, I only knocked over the suitcase.  They are here tonight and will not eat breakfast again tomorrow.

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inncogneeto wrote:

Do your policies cover this? Ours do, it says if you can't stay for our seated meal, a to-go breakfast is available,  says on th ewebsite what time brekkie is, complimentary and no discounts for missing, blah blah blah...so lame you have to get into all this...

once again, curmudgeons.  Old--non-internet-people.  Altho I mailed the confirmation to her, I do not have pages and pages of "if you want breakfast or not...then do this or that."  In the room it says "If you cannot make breakfast to please be considerate and let us know in advance."

It states on the confirm, in the room and ON THE TABLE and in person by the innkeeper checking them in:  breakfast is served at 9am, then about dietary requirements.

These are not business travelers.  See what I mean? It is ALL diff if that were the case.  They are just being difficult.  Pure and simple, as it demonstrated by my "let's kill the maid" routine in their room.

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Thank YOU!  This is another good thing to add to the in-room book info.  Jeez...where does it end?  Although we do a range for breakfast and do mention we'll do a to-go breakfast for an earlier time Smiling  I think I need to re-emphasize the complimentary part in writing in the room books!

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Morticia's picture
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I don't mention to go breakfasts because I really don't want the hassle of making 2 different breakfasts. Because it's not me who would be hassled but hubs and I try not to hassle him.

Most guests who hear brekkie is at 8 will wait for it. Some can't, they have deadlines to be somewhere. We can start at 7:30 if that helps them. Otherwise we offer the cereal option at 7. (Not the cereal and everything in the fridge option that those other guests took at 4 AM.)

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