Clean Bathrooms - a great blog post from Seth Godin

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seashanty's picture
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06/02/2008

http://sethgodin.typepad.com/seths_blog/2013/01/clean-bathrooms.html

'The facilities at Disney World are clean. It's not a profit center, of course. They don't make them clean because they're going to charge you to use them. They make them clean because if they didn't, you'd have a reason not to come.

It turns out that just about everything we do involves cleaning the bathrooms. Creating an environment where care and trust are expressed. If you take a lot of time to ask, "how will this pay off," you're probably asking the wrong question. When you are trusted because you care, it's quite likely the revenue will take care of itself.'

i couldn't figure out WHERE to post this ... but it's so great i had to share it!

FOOTNOTE: 

so ... ummm ... i had a rather terse email from someone OFF forum saying 'duh, of course we have clean bathrooms!' 

  the little piece i quoted ... is not just about clean bathrooms ... it's about paying attention to the little details, to the thankless jobs, even when you wonder if it's noticed or appreciated. 

frown

Joey Camb's picture
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04/02/2010

well no one ever says "gosh what a lovely place and the bathrooms so filthy - we would never stay anywhere else!!"

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Madeleine's picture
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09/29/2011

He has great insight. If you skip the details and the 'little' things then you lose out on really easy ways to show people you care.

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gillumhouse's picture
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05/22/2008

When I see an attendant in a bathroom I ALWAYS thank them for the job they do and remark on how clean it is. Too many people (in my opinion) do not consider this an important job - I DO!

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