Gift certificates and change of date

I am not selling them or allowing them anymore, a lady came all the here to see the place and buy one night stay for her very very dear friends. So I did it, I sold them, in person it was just not feasible not to.
Well that was them, who just rang, to change the date a THIRD TIME.
She is very old, and can barely understand me, so I just give in. It is challenging to just get the change done, let alone say "NO MORE CHANGES!"

Sigh. We've had that, too.

JB have you thought about having a fee to move dates? This might cut down on this. Just an idea. I might try this this year.

Bob said:

JB have you thought about having a fee to move dates? This might cut down on this. Just an idea. I might try this this year..

Click to expand...

Bob said:

JB have you thought about having a fee to move dates? This might cut down on this. Just an idea. I might try this this year.

Click to expand...

Yes, of course, but as I explained this was an older couple strong strong accents, they could barely hear nor understand me, and there was just no way to do it. GC's often are this way.

In an information-saturated world, everyone from salespeople to the President of the US faces the same problem: how to get other people to pay attention, understand, accept, and ultimately act on their proposals and ideas. -Peter F. Spittler