Gift certificates and change of date

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10/07/2008

I am not selling them or allowing them anymore, a lady came all the here to see the place and buy one night stay for her very very dear friends. So I did it, I sold them, in person it was just not feasible not to.

Well that was them, who just rang, to change the date a THIRD TIME.

She is very old, and can barely understand me, so I just give in. It is challenging to just get the change done, let alone say "NO MORE CHANGES!"

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Hillbilly's picture
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10/22/2011

JB have you thought about having a fee to move dates? This might cut down on this. Just an idea. I might try this this year.

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10/07/2008

Bob wrote:
JB have you thought about having a fee to move dates? This might cut down on this. Just an idea. I might try this this year.

Yes, of course, but as I explained this was an older couple strong strong accents, they could barely hear nor understand me, and there was just no way to do it. GC's often are this way. 

Madeleine's picture
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09/29/2011

Sigh. We've had that, too.

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