do you provide IT service?

8 replies [Last post]
Madeleine's picture
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09/29/2011
yes, if the guest cannot make the wifi work we help
75% (12 votes)
no, if they can't figure it out on their own, too bad
13% (2 votes)
other
13% (2 votes)
Total votes: 16

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06/24/2008

I chose other as I was thinking you meant real IT help!  Yes, we will help by going though the procedures, telling them to try turning it off and back on again, etc.  but we will never physically do anything with their pc or tell them to do any changes to their pc. 

And like Eric issues have become few and far between these days as technology has improved greatly... the older PC's and Apples are the ones with the most problems.... The worst are the gov. emp. issued pc's that block use with commercial wifi systems.  It took us several bus. guests before one came back from work to let us in on the fact it was not OUR wifi, it was HIS gov. pc that was the problem.  Now we know that if we have a gov. guest and they can't get on we tell them it may have been set up to block use. 

Innkeep's picture
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06/04/2008

I voted other because my computer skills are sooo poor that if they can't connect, I can offer to help but am unsure of my ability.  I still slip up and pronounce the box that the wifi comes through as a "rooter" instead of a router.

Madeleine's picture
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09/29/2011

Innkeep wrote:

I voted other because my computer skills are sooo poor that if they can't connect, I can offer to help but am unsure of my ability.  I still slip up and pronounce the box that the wifi comes through as a "rooter" instead of a router.

Keep it up and no one will even ask for help! Smart lady!

Madeleine's picture
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09/29/2011

We had 4 people using the WiFi last night. 2 in their rooms, 2 in the living room. The folks in the living room said they could not connect in their room. Which was right next door to the 2 people who had no trouble.

We tested the signal with our really crappy laptop and it worked fine. But we could not convince these folks that it was NOT an issue with the complimentary WiFi.

For those who never have problems we get them all here! Usually on a busy day it will be 2-3 people who tell us they can't even find the signal much less log on. Generally it is a matter of shutting down the device and restarting but it is always an Apple product that has the issue.

So, yeah, we do IT.

Generic's picture
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Joined:
02/24/2011

With an Android phone, you can use Meraki Wifi and it will show you the signal strength.

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Generic's picture
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02/24/2011

From time to time we find that we have to help a guest because the drivers for their wifi are so old that they can't log in to our secure network. We use WPA2 and sometimes people travel with really OLD pcs.

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Joined:
10/07/2008

Only because on occasion it is a guest trying to log in to a secure network, which they can't. Even though it says B&B GUEST on the one they can access. But, honestly, have not had that happen in probably 2 years now...devices these day call up the wifi connectionand they can work it out.

So Yes I offer help, but No I haven't had to in a long long time.

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OnTheShore's picture
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08/28/2011

But just because we offer to help doesn't mean that we are always successful in getting them hooked up!

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