ResKey - email system

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06/24/2008

I just was made aware of a potential issue using the email system within ResKey for confirmations.  ResKey does not provide notification of bad email addies. 

I have just started using it to send confirmations, in the past only used it for check-in reminders  and post TY emails.  This week, after sending a confirmation via ResKey, I needed to follow-up with an additional request, and did so using my email system.  The email bounced as a bad email addie.  I double checked and I had not gotten notification.  I tried a test run of my own, no notification. 

I sent John a message asking if there was a way to get notification and he said NO the system does not provide that. 

So be forewarned if you use Reskey's email communication system.    So I am back sending out confirmations the old way, once I am certain the email address is good, the other communications will remain through ResKey.

gillumhouse's picture
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05/22/2008

Since I do not take numbers online, I call and THEN send a confirmation letter. I usually do the option send receive confirmation and read confirmation boxes checked and rarely get the response, I do sometimes get the response but rare. When I get a bounce back, I check for fat-fingers on my part and then if necessary call back for a correction that I am sorry, I must have written or heard it incorrectly.

Arks's picture
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05/22/2010

I think the confirmation e-mails are actually sent from digital-no-reply (at) reskey dot com, which is a non-existent address, so when they try to bounce back, they just go nowhere. The e-mails say they are sent on behalf of your inn, but the actual return address is the no-reply where no mailbox even exists.

You can edit the text reskey shows on the form where guests enter their info, so I've changed mine to say "Email (required, and please double-check for accuracy)".

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06/24/2008

IF they book on line then YES, I agree that the system email is the best.  That is the reason I was moving to it for all communication, even the confirmation.  But now I will not. 

With MY email I get NOTIFICATION if the email addie is wrong and I know then I need to contact them for the right one.   To me it is a business communication issue.  I do not want to give my guests the impression I have dropped the ball.  Some may never think about it, others may never TELL YOU they felt you left them hanging.  

I love ResKey and I know that not no system is going to be perfect.  This will in no way make me look to another system, I just know now that the correspondence area has its limits.  I can go back doing it the way I always have.  For some users like me this information is valuable, for others - not. 

 

OnTheShore's picture
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08/28/2011

What do you have set as the "From:" address in ResKey for your confirmation e-mail?

Shouldn't the "notification of bad address" from the mail system be sent back to that address (or the "reply-to:" address if different)?

 

 

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Offline
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06/24/2008

Harborfields wrote:

What do you have set as the "From:" address in ResKey for your confirmation e-mail?

Shouldn't the "notification of bad address" from the mail system be sent back to that address (or the "reply-to:" address if different)?

 

 

I have it set to be from my email address, I also send myself a copy.  But the system does not notify of a bad email addie.  This was confirmed by John - his message was there is no way of knowing. 

OnTheShore's picture
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08/28/2011

I agree that ResKey doesn't have any way of knowing, but the mail-bots that route e-mails around the internet are the "system" that I am talking about -- once your ResKey-generated e-mail leaves ResKey's mailserver and is on it's way, then when the attempt is made to try to deliver it, any error message generated should be sent back to you (messages such as recipient's mailbox is full; recipient's address doesn't exist at this host, mailbot A not able to reach mailbot B; etc...). ResKey has nothing to do with it at that point.

This assumes that the e-mail address is properly formatted and the hostname.domain part exists.

Now if the address is mal-formed to begin with, or  the hostname.domainname simply does not exist, then the error message will be generated by ResKey's outgoing mailserver. Surely there must be a way to capture that error message and have it sent your address? Also, surely ResKey must do some data-entry checking when the user is submitting their e-mail address to make sure it is properly formatted?

Just some thoughts. I would think that this should be a solvable problem....

Madeleine's picture
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09/29/2011

I know my rez system does not check email formatting. Thus emails like this show up: joeguest@yahoo

I don't check the email formatting, either and I send off the confirmation which promptly bounces back to me as unknown. THEN I will look to see what is 'unknown'.

Had one a couple of weeks ago where they left out the .rr part of the email. Bounced. Because we get a fair number of emails from this particular domain WITH the .rr included, I added it and crossed my fingers. Guest replied in 5 minutes that 'it worked this time' in response to my stating in the email that the others had bounced, hope this one gets thru. (And, yes, it could have ended up going to a complete stranger.)

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Arks's picture
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05/22/2010

Madeleine wrote:

I know my rez system does not check email formatting. Thus emails like this show up: joeguest@yahoo

I've had a few enter e-mail addresses that began with www and had no @.

I don't know how some people make it through this world, but they do, and quite nicely, too.

Offline
Joined:
10/07/2008

This can happen in any system. Because you didn't get a bounce on an email YOU PHYSICALLY send out doesn't mean it went to the right person either. The only way to know is if they contact you. 

In fact, if ANYTHING you need to use it to send confirmations, then when they book online and don't get an email confirmation RIGHT AWAY they will call, or even if made over the phone. If ANYTHING THAT is the one that should go out from the system.

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Breakfast Diva's picture
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05/26/2009

Here's the way I figured it...THEY are the ones that gave me the wrong e-mail address. It's their responsibility to contact me if they don't get any communication from me. Most never even think about it.

We're in our 3rd year of using Res Key and there's never been an issue with it. I don't think it's worth the extra work of sending out their confirmation from a different system. I like the feature that I can go into the guest file and see what e-mails have been sent out and when. If using two different systems,  you can't easily check what was sent.

Madeleine's picture
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09/29/2011

Breakfast Diva wrote:

Here's the way I figured it...THEY are the ones that gave me the wrong e-mail address. It's their responsibility to contact me if they don't get any communication from me. Most never even think about it.

It is not only typos that cause problems. Email systems like AOL, Yahoo, etc regularly bounce our emails back because our domain name has been hijacked and used as spam. Those guests call and I check the log and yes, they were sent an email. So now it's 'well we didn't get it' vs 'well I sent it'. It helps when I get those bounce back emails. Then I know to use my personal email to send the confirmation so it gets there.

I go thru all the gyrations to get us removed from the blacklists but we're right back on there a month later.

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