innerpeace
Member
- Joined
- Jul 29, 2012
- Messages
- 10
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Dear Fellow Innkeepers -
We live in a rural area of the US Northwest (Puget Sound) with severe wind storms during the winter. Although the electric grid has been updated in our county, sometimes one of the millions of giant cedars, alders or Douglas firs may come crashing down on a power line, and poof! the electricity is gone, not to be restored for at least 5 hours. We now have generators for both parts of our house and a generator for our well-system - but in the interim before these things get cranked up and running - what is an innkeeper to do? We automatically reassure our guests that we can restore most power and heat, and immediately come by with offers of hot cocoa, a hot toddy - etc. But should we also offer steep discounts for that day - refund the day's stay in total - offer a lesser discount? What are your experiences in your neck of the woods with this issue? Before we got our generators, we would offer a complete refund and get out the electric lanterns, in-house battery powered heater and down blankets! That didn't do anything for the fact that there was no water from our electric-powered well pumps for water and commodes! Ah, the good old days! Thanks for any feedback.
We live in a rural area of the US Northwest (Puget Sound) with severe wind storms during the winter. Although the electric grid has been updated in our county, sometimes one of the millions of giant cedars, alders or Douglas firs may come crashing down on a power line, and poof! the electricity is gone, not to be restored for at least 5 hours. We now have generators for both parts of our house and a generator for our well-system - but in the interim before these things get cranked up and running - what is an innkeeper to do? We automatically reassure our guests that we can restore most power and heat, and immediately come by with offers of hot cocoa, a hot toddy - etc. But should we also offer steep discounts for that day - refund the day's stay in total - offer a lesser discount? What are your experiences in your neck of the woods with this issue? Before we got our generators, we would offer a complete refund and get out the electric lanterns, in-house battery powered heater and down blankets! That didn't do anything for the fact that there was no water from our electric-powered well pumps for water and commodes! Ah, the good old days! Thanks for any feedback.